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“Had a great week”

Review of Divisos

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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Teguise, Lanzarote, Canary Islands

Reviews from our community

Average - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
EPMG
Cumbria
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Had a great week”
Reviewed 26 January 2016 for a stay in January 2016
1
person found this review helpful

We love The old town of Tequise and struggled to find anywhere to stay so were lucky to book this cottage. It's in a great location with lovely views over the mountains and a distant sea. The cottage facilities are good all though a little dated. It was clean and comfortable so if you want to be in Teguise then it's worth a stay.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Dated decor
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Feb 2016
Hi, thank you very much for sharing your experience on the net. it is very important for us the opinion of our guest. I hope to see you soon in Casa Los Divisos, regards Andres"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gally999
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth the prie”
Reviewed 23 January 2014 for a stay in December 2013

+ great location, easy to drive anywhere on the island, great view of the mountains

- This house is a joke!
- First of all, we had to pay a 40 euros "cleaning tax" (but some comments mention 60 euros). This tax is ONLY for the cleaning at the end of your stay before the next clients. For that price, we found the pots and pans extremely greasy and we asked for them to be washed again. There is no hoover in the house, so it's quite dusty especially in corner and the couches smell like dust. We checked in early so the house was not ready, the cleaning lady came while we were here and we saw them do it for about an hour, it is not worth that price.
- HEATING: we were VERY cold on the first night, the house is not properly isolated and in altitude, basically inside and outside the house is the same temperature. We only had a dehumidifier which was only blowing barely lukewarm air, not enough to warm up the bedroom. We had to sleep with our coats on! The next day we had to beg the landlord to bring a proper heater, which he fortunately did after letting us understand that we were not normal people (it was December, 24th).
- BATHROOM: Since it was SO cold on the first night, we tried to warm up with a hot shower, but the tank wasn't big enough for 2 showers so the second person had to finish with lukewarm almost cold water, lucky we didn't have to wash our hair! We changed the setting of the tank on "max" the next day, which was enough for 2 quick showers (but we had to wash the dishes with cold water though). The shower curtain is much too small and however hard you try to be careful, there is water everywhere on the bathroom floor in the end. As the house is too cold, we had a hard time to dry the towels (don't get me started on the bath mat!). After a few days, we had a moist smell in the bathroom.
- There is a gas cooker has 4 burners and an oven, however no lighter or matches were provided with the house, we had to buy some ourselves (after a failed attempt...)
- A washing machine is also provided but no powder, you need to bring or buy some.
- Finally, there are really few plugs in the house, most of the time, you need to unplug a lamp to be able to recharge your phone or computer. We asked for multi plugs and also for the bathroom plug to be unlocked.
--> Anyway, we were not satisfied and we would not recommend this house to a friend, it was too much trouble for just one week of holidays.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Avec mon époux(se) / partenaire
Would you recommend this hotel to a friend?   Non.
  • Was the property as advertised?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Jan 2014
Hi, thank you for your commentary; as this information helps us to improve the house.
I would be happy to respond to your commentary.
The cost of 60€ is for the cleaning for the house (60m2) and the services provided; bed linen, towels, welcome pack and extra bed linen and towels for you to use during your stay. This integral price covers the costs of the services provided.
With regards to the cleaning, on my behalf I responded to your comment and re-sent the cleaning lady to clean the details you had found that were not to your expectative.
Sometimes it happens that an arrival coincides with our checking out clients of the house, this is why I always request the arrival time so I can organize your welcoming to the house; in your case you arrived to the house at 13:30 where we received you despite even our official check-in time is 15:00. In some cases sometimes our following clients have to wait until 15:00 regardless if their arrival time is prior to this time.
Whenever our clients request a radiator we provide it to them happily, as the area can sometimes be slightly chilly. Like in your case, you requested a radiator and it was provided.
In Casa Los Divisos, the boiler is electric (50 liters) and when the hot water is used after a long shower naturally the cold water which has replaced the hot water must heat up to the set temperature.
This week at Casa Los Divisos, we have changed the shower curtains for a glass pane and a new bigger shower plate. Soon I will update the photos on Flip Keys Publication.
The products like washing machine detergent, sponge, cloth, greasy removal, match sticks are all provided under the washing sink in the under-cupboard; I’m sorry you didn’t find them.
I would like to thank you again for your comments, you respect the opinion of our clients and I don’t think that any of our houses are a joke.
I am sorry that despite my full co-operation in resolving all your requests with positive response, your stay at our house was not enjoyed on your behalf; our goal is that our clients return in the near future.
Kind Regards,
Andres Lorenzo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Teguise hotels

Miuccia C
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014 for a stay in July 2014
Google Translation
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Sentirnos aislados del mundo
Travelling group: Con mi pareja
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Adults2
Children0
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