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All reviews train station the ground floor great beach lovely hotel freshly squeezed orange juice watch tv an extra euros town beach plenty of sunbeds residential area few minutes walk only thing missing bit dated excellent stay nice pool cleaned every day noisy at night
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Reviewed September 21, 2018

Hotel was nice and clean. Room cleaned everyday with new towels, all house keepers friendly. The bath/shower was a bit of a ridiculous set up, shower was placed widthways over the bath and there was no bath plug in order to have a bath, I did ask at reception for one but I never got one. Breakfast was a bit disappointing, the same everyday, for guests staying more than a night or two it gets a bit boring, the last 2 days I didn't even bother with it, coffee also not great. Pool area nice and quiet. Very close to beach and restaurants although I found the area not very touristy. Train station is about 10 mins walk away where you can get a train directly into Barcelona in around 30 mins.

Stayed: September 2018, travelled as a couple
1  Thank Mckc02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 29, 2018 via mobile

Excellent, friendly staff. We'll situated for town & beach. Very comfortable rooms. Excellent breakfast, great choice & variety of foods. Amazing amount of sun loungers around pool! Will definitely visit again.

Stayed: August 2018, travelled with family
Thank 73hrh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 6, 2018 via mobile

Stayed here for a few nights last week.
My first impression was not good the hotel looked drab & in need of some TLC from the outside & the inside wasn’t any better. We were first put in a small room with no balcony (this was advertised) & a window that didn’t even open. I returned to reception & told them I was not happy & wanted to change rooms I was then told that they were full. After refusing to back down I was given another room with doors that opened onto ummmm a fire escape not a balcony but at least we could open the door.
We asked about a bar & was pointed in the direction of a very sad little corner looking ‘bar’ there was nobody manning it & we never saw anyone there. Other guests said if you asked from something from the bar they had to go & find someone to serve you which is ridiculous.
There was just not a very nice feel to this hotel.
The best part was the pool it was a nice area with lots of beds & the water was not too cold.
Also good location near to shops bars restaurants & beach. Shame as it could be a nice hotel.

Stayed: August 2018, travelled as a couple
Thank Katie88888888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSoteras, Director Comercial at Hotel Ciudad de Castelldefels, responded to this reviewResponded August 28, 2018

Dear guest,

We regret to know that your stay with us did not meet all your expectations. We have taken your suggestions and sent them to our departments.

Once again, we deeply regret not having met all your expectations this time, but we hope you will give us a second chance to make amends.

Regards

Hotel Ciutat de Castelldefels (Grup Soteras)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 28, 2018 via mobile

Clean, cool and functional (this applies to both the hotel itself and the staff!) We arrived before Check in time so we fully expected to just leave our bags somewhere and go for a wander. As we approached the desk the receptionist raised a hand face level (American teen movie stylee) and said "sit over there just now". So we sat for at least 20 minutes whilst she dealt with various people checking out etc then told us our room wasn't ready but we could leave bags. Why didn't she just say that at the start?! So not the best welcome and it set the tone for our interactions with staff who barely raise their heads to acknowledge you as you walk by reception and almost never stretch to a "hello" or "goodbye". In saying that, they did answer questions and were efficient if not friendly so it could be worse.
The hotel is fine, a little drab and colourless but very clean and comfy which is all we really needed for a wee beach break. The pool is nice and never got too busy. The area is just a suburb really with a few nice (and a few not so nice) bars and restaurants. The main attraction is of course Castelldefels' big and beautiful beach and the proximity to Barcelona.

Stayed: July 2018, travelled with friends
1  Thank corruscate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSoteras, Director Comercial at Hotel Ciudad de Castelldefels, responded to this reviewResponded August 28, 2018

Dear Guest,

We are sorry to learn that your stay with us did not satisfy all of your expectations. We have taken note of your suggestions and passed them along to our departments.

Again, we deeply regret not having met all your expectations this time but hope you will afford us a second chance to make amends.

Regards

Hotel Ciudad de Castelldefels (Grup Soteras)

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Reviewed July 22, 2018 via mobile

Lovely hotel friendly helpful staff Close to the Beach which was nice and clean lovely prom to walk along Nice pool plenty of sun beds quiet when we were there in June Breakfast good hot and cold selection If you need to travel buy a T10 ticket at the station or in the local Tabac shop Easy to catch the bus into Barcelona nice bar to sit and relax

Stayed: June 2018, travelled with friends
Thank maggimay75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSoteras, Director Comercial at Hotel Ciudad de Castelldefels, responded to this reviewResponded August 28, 2018

Dear Guest,

Thanks for staying with us at the Ciutat de Castelldefels Hotel. We are pleased to learn that you appreciated our team’s efficient and friendly service and enjoyed our facilities.

For us it is very important that our guests feel comfortable and happy throughout their time at the hotel.

Regards

Hotel Ciutat de Castelldefels (Grup Soteras)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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