When we arrived at the airport, we had booked transfers, but they never arrived! We rang the hotel but they were not interested and said that it was the agents fault - 50 euros later we arrived at the hotel!!
Its very clean inside, the rooms are mopped and beds are changed every day. The food is fine, there's always something to eat you just have to try a few things!!
The hotel caters mainly for the Spanish and the English were in the minority! Our saving grace was meeting some really nice English people who all had the same opinion of the hotel. If a little more effort was made the hotel would be so much better. The manager isnt interested, he spends his time watching guests play chess! He doesnt meet and greet! The staff are miserable! They slam your drinks on the bar - they just dont want to be there! The only decent bar staff is the girl with the pink hair who was always polite (she deserves a pay rise if you are reading this Mr Manager!)
The pool area is dirty - we shared a few days with Mr Roland Rat who was running around! A lady saw a rat drinking out of the pool and another rat was inside one of the cups! The paving is broken and when you try to sunbath you are covered in flys who are living in the cracks in the paving! If you use the internet (we had to use it to get in touch with our holiday company) the area is covered in ants!!
I'm no snob, I went 2/3* last year to Turkey and it was immaculate in comparison to this place! That hotel was down graded and it baffles me why!!
The hotel chain/management needs to be addressed. Just some small changes would make the place a whole lot better. The pool area needs to be relaid and pest control needs to go in there. The pool area was empty even on a boiling hot day because parents didnt want their kids by rats! The staff need to have some training on customer service (being polite to them doesnt make them any more pleasant!) this includes the reception staff not just the bar staff.
We left on Sunday and they were closing the hotel down, not sure if it was due to lack of guests or whether it was because of the vermin.
Its okay saying that you get what you pay for, but manners cost nothing and there's no excuse for having rats and fly nests all over the place.
I am so glad that i didnt go to the hotel in the main summer holidays, it would have been absolute chaos.
I hope that they address these issues for people that are going on holiday next season. Its such a shame really - the hotel needs some TLC.
I am the first to admit that people moan for the sake of it, but this is an honest and true opinion of the hotel. I would definately go back to the area, but not the hotel.
- Official Description (provided by the hotel):
- The 4-star H·TOP Platja Park hotel is a family oriented hotel, located in the lively city of Platja d’Aro, Costa Brava (north-east coast of Spain), and it is just 550 metres from a sandy beach. It is situated at 110 Km from Barcelona – El Prat Airport and 32KM from Girona Airport. Platja d’Aro is a fairly small town that attracts many tourists as it has many things to do for the entire family: shops, colorful cafes, traditional Catalan restaurants, and entertainment attractions including water parks (Aqua Diver), funfairs and playgrounds. The modern 208-rooms offer plenty of fun activities and relaxation comforts for adults and children. FACILITIES Rooms • Social room (ping pong, billard, etc. • Restaurant • Bar • Swimming pool • Sun terraces Children • Miniclub (really is children's activity room ) • Baby cots and chairs Spa area • Sauna • Fitness room Staff • 24 hour Front Desk services • Multilingual staff Others • Facilities for guests with disabilities • Meeting & banqueting spaces • Currency exchange • Car hire* • Fax & copy service* • Medical service (external service) • Air-conditioning • Heating • Safe boxes (in each room) • Wi-Fi • TV plasma • Luggage storage (coin lockers) • Showers for check-out • Lifts • Bikes & quadricycles* • Parking* *Some of these services are extra or require a deposit (ask at the Hotel) ... more less
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- Also Known As:
- Hotel Platja Park
- H.TOP Platja Park Platja D'Aro, Spain - Costa Brava