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2 - 7 of 1,990 reviews
Reviewed May 9, 2019

Used the Spa hotel for a 4 day break whilst I was racing down the road at Pontevedra. The rooms were a great size given that I had my bike with me and I needed a bit of room for faffing about, and the food in the hotel was excellent. Would recommend.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Pbeverley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge S, Director de Relaciones con Clientes at Augusta Eco Wellness Resort, responded to this reviewResponded July 4, 2019

Dear Pbeverley,
We´d like to thank you for your recent visit, as well for the invested time telling us your perception about your time here.
Been rated like this encourage us to keep up so we can improve even more our services and facilities, being truth to our premise "Continuous Improvement"
For all of that, we hope to see you back, soon!
Kindly and always at your disposal

Jorge Sanmartín Maïssa
Experience Manager
Augusta Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2018

Overall we’ve enjoyed the stay and must say the staff was very friendly and the food in the restaurant was truly great. But when spending over 330€ per night expectations are somewhat high and they were not really met. We considered other options but went for this hotel due to the kids friendly pitch…so few free of charge tips to high-end hotel that target families
- Don’t play live music below the guest's bedrooms until midnight. Most young kids sleep after 22… also their parents
- Don't call a large room “a suite”. You can call it “executive” or “deluxe”. Most hotels use the suite to two-rooms or more. When you call it a suite that is what most people expect. As a family, you want the extra room when the kids are finally in bed…
- Ask the gardener not to operate machines that make loud noise early in the morning
- Don't call the room at 14:00 to ask what the guests think of the service as the parents and kids might be taking an afternoon nap…
- ...also don’t call at 14:00 to ask when to come by and clean the room (that was empty from 9-12) when there is a “don’t disturb” on the door. Same reason..
- Invest in a decent coffee machine for breakfast or provide decent coffee in the rooms. Most hotels have already figured that out.
- As a beach/pool hotel make it easy to change towels. It shouldn’t be that complicated
- A kids pool should have plenty of shade and shouldn’t have gravel (yes…small stones) around it…

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank danshe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 30, 2018

Me and my family stayed in this hotel for 5 nights and we feel very good. The room was spacefull and bright, and with a lovely balcony, where we can see very beautiful panoramic views. Despite the location wasn't very good, the breakfast was amazing. I want to talk about the pools and the SPA, there are extremely good and nice. The SPA treadment was specially good and luxury. The price was a bit expensive, but we stayed very confortable.

Room tip: Views and prices
Date of stay: August 2017
Trip type: Travelled with family
2  Thank mariagilarmengol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge S, Director de Relaciones con Clientes at Augusta Eco Wellness Resort, responded to this reviewResponded February 1, 2018


Dear Mariagilarmengol,

We truly appreciate your comments and we are pleased your stay with us has been satisfactory so as to be remarked.

We work so that our customers have a nice experience and it is a pleasure to read your comments about your recent stay.

We look forward to have you back very soon!

Sincerely,

Jorge Sanmartín Maïssa
Quality Manager
Grupo Solvida Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2017 via mobile

Very big hotel and spa, rooms are very spacious, comfortable and well equipped! Balcony had a swing bed, which I enjoyed a lot! Staff was very friendly and helpful! Breakfast was ok, nothing extremely special. Treatments were good but very expensive! For lower prices they could sell much more!

Date of stay: October 2016
Trip type: Travelled with family
1  Thank 349reiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge S, Director de Relaciones con Clientes at Augusta Eco Wellness Resort, responded to this reviewResponded September 11, 2017


Dear Reine,

We truly appreciate your comments and we are pleased your stay with us has been satisfactory so as to be remarked.

We work so that our customers have a nice experience and it is a pleasure to read your comments about your recent stay.

We look forward to have you back very soon!

Sincerely,

Jorge Sanmartín Maïssa
Quality Manager
Grupo Solvida Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 1, 2017

We stayed here for 2 nights recently. There are 2 building's in this hotel. They say the facilities are exactly the same but they are Not. the building we stayed in had no sun loungers outside, if we wanted to lie in the sun we had to go to the other building about 5/10mins walk or pay for a double bed sun lounger. My husband had a massage in the spa which he said was dreadful, a very gentle massage, no pressure. This hotel is a good 15/20 mins walk from the sea front. The pools were beautiful and very clean. The breakfast was very good and a great range to chose from. The bedrooms were spacious and had a lovely balcony. The staff weren't the most friendly, could do with a lesson in customer service.

Room tip: A room with a balcony is very nice
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 945siobhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jorge S, Director de Relaciones con Clientes at Augusta Eco Wellness Resort, responded to this reviewResponded September 23, 2017

Dear 945siobhan,

We truly appreciate your comments and we are pleased your stay with us has been satisfactory so as to be remarked.

We work so that our customers have a nice experience and it is a pleasure to read your comments about your recent stay.

We look forward to have you back very soon!

Sincerely,

Jorge Sanmartín Maïssa
Quality Manager
Grupo Solvida Hoteles

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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