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All reviews rooftop restaurant animation team bar staff great holiday water polo salad evening entertainment main bar ice cream pool bar pools were clean welcome drink mini disco special thanks aqua gym staff were brilliant self catering
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Reviewed 3 weeks ago

Resort very quiet but Hotel in a good Location, short walk to the beach. Few shops, Restaurants and bars. Initially was disappointed with the Hotel not what we had expected to be honest. After 3 changes of room due to lack of sleeping because of the noise in the evening, we began to settle down. The staff are very friendly and approachable and go out of their way to please. Food was good and plenty of choice and all organic, desert's to die for!!! Disappointed with the choice of drinks and the bar closed it's all inclusive package at 10.45!!!!!!! You can however still get drinks if you pay. Entertainment did not exist except for one night out of our fortnight we had a Greek Night. Other nights consisted of a few Quiz's, Karaoke and Bingo The Manager was lovely and friendly, he explained he has had a few problems with people letting him down but has Big plans for next year!! Good Luck this complex deserves to do well and the people who work here are Amazing. Made friends with lots of other guests which helped with the enjoyment of this Holiday. Roger&Beth, Les&Mary, Brian&?, Steve&Margaret, John&Pam, Meryl& Georgina

Room Tip: We stayed in 913 it was perfect but view of the spa
  • Stayed: October 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank suzybutt8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George P, Γενικός Διευθυντής at St. Constantin Hotel, responded to this reviewResponded 1 week ago

Dear suzybutt8,

We would like to thank you for choosing St. Constantin Hotel for your recent holidays in Crete. We kindly inform you that we are already taking measures regarding your comments and impressions and we regret to know that you did not enjoyed certain aspects and services of our Hotel. On the other hand, we are glad to know that you enjoyed our premises, food and staff.
First of all, we would like to express our sincere apologies for any inconvenience caused by the evening entertainment. Our reservations & reception team are fully available to receive, prioritize and fulfill your requests and we are glad to know that they managed to offer you a room according to your needs and that you enjoyed the rest of your stay.
Secondly, we regret to know that you were not content with the choice of drinks and timetables of our all-inclusive program. Concerning to our all-inclusive program, we would like to inform you that our program has been sent a year before the season starts to all of our partners, so when you booked your holidays with them they should have informed you also about it. In addition when you arrived in our hotel, our reception staff explained to you in details our program and also you were given in hand a copy of it in your language. Our all-inclusive program starts with the breakfast at 7:25am and finishes at 22:45pm at night at the main pool bar. The service do not stop though, as we continue to serve drinks but on extra charge after the all-inclusive hours which finishes at 22:45pm and you mentioned in your review.
Finally, we are sad to know that you were not truly satisfied with the entertainment of our Hotel. We would like to inform you that our animation team consists of young and professional people that have experience in the field. Their daily activities include pool games such as water polo, darts, stretching, aqua gym etc. The night show includes mini disco for the kids and after that, shows for adults like music and quiz games, bingo, karaoke, sketches, dancing competitions etc. Also, as you mention in your review we have a Greek night so all of our guests have the chance to watch something special.
In conclusion we would like to thank you again for preferring St. Constantin Hotel for your recent holidays in Crete. We are happy that you liked our staff, premises and the food in our buffet restaurant. We are also very happy that you made friends while you were in our hotel. We will continue working on improving our high quality services with great enthusiasm and we will be more than happy to accommodate you in the future and prove you that we become better.

With kind regards,

George K. Pagonakis

Hotel Manager
St. Constantin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Returned from a weeks stay, Fab food, themed night every night. New rooms a lot better than older rooms as we were put within 30ft of evening entertainment & child's play area both should be moved to a more open area as it was a little claustrophobic some rooms have no privacy with it being so close. Did asked to be moved & we were moved, very grateful much better. Hotel staff very friendly and obliging. Very clean. Fab holiday.

Room Tip: Move entertainment to another area.
  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank sanpaulnicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George P, Γενικός Διευθυντής at St. Constantin Hotel, responded to this reviewResponded 1 week ago

Dear sanpaulnicky,

Thank you for being our guests and for posting your review related to your stay at St. Constantin Hotel. We take under serious consideration all your remarks, as we always aim on becoming better and better. Your nice remarks give us great satisfaction and responsibility on continue working and improving our high quality services with great enthusiasm and we will be more than happy to accommodate you with your family in the future.

With best regards,

George K. Pagonakis

Hotel Manager
St. Constantin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stay well clear of room 218 and the rooms near the bar where the night music gets blasted out till all hours then the revellers carry on till the early hours.
We booked this hotel because we wanted to visit Knossos and it was perfectly located. Our room was perfect, staff were friendly and pleasant especially Kanos who went out of his way to look after my husband who was just recovering from an operation. Nothing was too much trouble, he fetched and carried for my husband. He deserved Waiter of the month award and a pay rise.
The food was excellent, great selection but the bar lacked Pinacolada which is my favourite holiday drink.. The hotel is only 3 or 4 minutes from the beach but we are not beach babies, we prefer to go jogging, which I did every morning. Excellent promenade for running.
Internet was not free but free in the resteraunt Sericco, at the bottom, but very bad reception..
We would love to go back again but the loud music has put us off. We came home exhausted. That was our only complaint.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ruby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George P, Γενικός Διευθυντής at St. Constantin Hotel, responded to this reviewResponded 1 week ago

Dear Ruby K,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We really appreciate your nice words towards our staff, food, rooms and location. On the other hand, we are really sorry for the incovenience and the disturbance from the bar. If you had informed us during your stay, we could have taken all the necessary actions to allocate you in a room more quiet and peacefull. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to offer you a great stay if you gave us that chance.

With best regards,

George K. Pagonakis

Hotel Manager
St. Constantin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The hotel is very well situated (about 100 yards up a lane from the sea front) and there are a number of shops and bars nearby. The staff are attentive and go out of their way to make you welcome. There are a number of different types of room (double, family, suite) most of them located around the different pools. The food is excellent with a range to suite all tastes and there are bars around the complex offering a good range of drinks, The whole place is spotlessly clean. The only drawback was the lack of evening entertainment, unless you are into bingo or karaoke. On only one night of the fourteen was there a professional act.

Room Tip: Ask for a room away from the main bar as there is a lot of evening noise.
  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank Les W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George P, Γενικός Διευθυντής at St. Constantin Hotel, responded to this reviewResponded 1 week ago

Dear Les W,

We are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Also, we would like to thank you for your nice words for our staff, food, cleanliness, location and rooms. On the other hand we are really sorry for your dissatisfaction regarding our entertainment activities.

We are looking forward to welcome you back at our resort and provide you the perfect stay that you deserve.

With best regards,

George K. Pagonakis

Hotel Manager
St. Constantin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

First time in crete and we had a blast. Hotel is clean, staff friendly and professional. Food good, I particularly liked the Greek and Asian themed nights, and the meal in the roof top restaurant. Good air con in bedroom.
There are lots of bars and restaurants nearby. We went to pharmacist mid way through our holiday and found a wee area FULL of bars, restaurants, shops etc only around 15 minute walk. But lots of places closer too, just they are not all grouped together.
Beach was lovely, nice breeze to keep you cool. Five minutes away.
Prices out the hotel are around same as uk, ten euro for two drinks. Make sure you eat out as the local cuisine is deeelish!
We had a great time in Crete. And the hotel was a good base for us.

Stayed: October 2018, travelled as a couple
Thank localgal123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George P, Γενικός Διευθυντής at St. Constantin Hotel, responded to this reviewResponded 1 week ago

Dear localgal123,

We would like to thank you for preferring St. Constantin Hotel for your recent holidays in Crete. Also we very much appreciate your time you spent in writing this feedback and share your experience you had with us. Guest satisfaction is what we strive for and it is a pleasure to learn that our staff service and accommodations met with your expectations. We thank you again for your kind comments and look forward to welcoming you back in the nearest future.

With best regards,

George K. Pagonakis

Hotel Manager
St. Constantin Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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