We had booked this hotel and unfortunately the flights we had originally booked were cancelled so we had no choice but to rebook. When I emailed and asked if the property could recommend a taxi firm we might use for the transfer I received a rather rude response. Needless to say, I cancelled the booking so cannot comment on the hotel facilities.More
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It is not luxurious, but the a/c and refrigerator both work and are both quiet. The bathroom is cramped but works. The place is QUIET. Wonderful. Our hostess was friendly and sensibly attentive and the pool was just splendid. And it was exceptional value.
Lovely family run accommodation. Breakfast was good, especially the bread.
Nice pool.area which can get busy with not enough sunbeds.
Rooms cleaned regularly and are a good size.
Problems with checking in as arrived to find our room occupied so had to.use a different room and move next day. Our transfer driver though was very helpful.
We asked to keep our room til the evening but unfortunately someone was booked in. We were however offered another room for €30 until we left. It's a shame it wasn't ready until well in the afternoon.
Manager and staff were friendly.
We stayed for 4 nights, the family of dimitris resort are amazing, full of good energy and they make you feel at
home.
The rooms are nice
And
The swimmingpool is amazing and the view is beautiful.
They can also help with a texi from the airport
We really recommend.
Booked directly using the poor check bookings site. Sent a note to cancel for a partial refund which was ignored for a week (even though all previous communication was instant) was then told that I had to use the check bookings site to cancel - by which time I was too late for a refund -and in any case it was not possible to cancel using the site. Awful communication from the owner who started talking about getting his legal team involved. - not the Cretan hospitality I have been used too for 30 years.
So I told this story to a few friends and low and behold a number of others have had the same experience. One friend lost 500 euros because the rooms he booked were not cancellable and he was not allowed to let a friend use the room as it is not allowed. This was for the Matala weekend where rooms would relet immediately.
There are plenty of other lovely rooms and hotels in Matala so avoid this place if you can!
Dear Dave
About your commetns i thing is not "all the truth"
you have use the Real Time Reservation System from CHECKBOOKING ...when you make a Reservation you receive a username and a password if you wish to make any "changes" or "cancel" your Reservation till 14 nights before the arrival date....you never use them and from our side we can not have access in your "data' to make any change in the Reservation becouse this is Unlegal from Europian Law.
About your friend who you say "he lost 500 euro" he make a Reservation to our Hotel from BOOKING.COM under a NON-REFUNDABLE mode and as you already know these Reservations can not change or cancel thats why the Price in these reservations are really low ( -40%) ...this is the truth ...i understand that you probably you dont know to use the Technology of Internet to make changes or to follow "Term and Contitions" but our Hotel do...
Also from our side we prefer to co-operate with guest who understand how the Internet work and to follow the "Term and Contitions" of a Net Reservation ....please try to forget what you can do in Greece 30 years ago becouse this style and this "philosophy" make all this financial problems in the Country.
Thank you again and i wish to you the best for the rest of the summer.
Houstoulakis Dimitris
Hotel Owner
Had a great stay for a week October 2017. The rooms were spotless and cleaned nearly every day. The breakfast was very good and as much as you would want to eat. We also had the half board option and the evening meals were 3 course traditional Greek cookery. The pool was first class and very clean. The property is well set back from the road so is quiet. Elaina ran the facility and was warm and friendly. If you are a natural complainer this may not be the place for you but if you don't like friendship, hospitality and generosity you probably shouldn't be in Greece anyway! the hotel has a slightly hippy bijou feel other guests with children loved the atmosphere and some had visited several times. Note the pool has a deep end.
