Look at that sparkling pool, which features prominently in all marketing. But ... the pool is dry. Apparently due to Corona health measures, but this doesn‘t seem credible: all other hotels we stayed at in Crete had filled and functioning pools! Note: the empty pool isn‘t covered or enclosed i.e. it‘s a dangerous hole in the ground
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Second visit to this property, although the rooms are dated and spartan they are very clean and the friendliness of the staff was great! Looking for a Waldorf-Astoria experience? This ain't it and you're not paying WA prices either, just good value for the money
If you have a pool can you call yourself a RESORT? This place is no RESORT....more like a backpackers hotel. Rooms are small with absolutely no amenities, that is soap, shampoo, hairdryer, tea and coffee facilities, glasses.
Small shower facility with shower nozzle holder broken.
We were shown our room and had to take the balcony table and chairs from our small room and place them on the balcony. Fridge was not plugged in, no water provided.
We came back after dinner at 9.00pm and bar/reception was all locked up. Couldn't even get a cup of tea.
I would advise anybody thinking of staying here, think again. There has to be better options.
Dear George
first of all i want to thank you as you have choose us for your stay in Matala .
Probably you have forget to write that you have choose the ECONOMY BACKAGE WITHOUT BREAKFAST AND DINNER and of cource the ECONOMY ROOM category....so as i have see you have receive everything you have pay and of cource you not receive the Facilities in the Premium Category ...this type of Reservation (PREMIUM) of cource has much more Facilities and services but is not 25 euro per night the double room...its about 75 euro per night.
Thank you again and i wish you the best for the rest of the summer
Regards
Houstoulakis Dimitris
Hotel Owner
We are a family of 3 and stayed here for a couple of nights in April. There is free parking and a lovely veranda to sit out on. It is located a short walk out of town, maybe 7 minutes, and surrounded by fields, excellent for birdwatching. Unfortunately, the pool was drained as it was the start of the season and probably considered too cold. The room was adequate, clean and a bit tired but perfectly fine, free safety deposit box, small bathroom, plenty of hot water, and a fridge. It was clean but there were quite a few mosquitoes, so we kept the door closed. A kettle/tea making facilities would be brilliant. We enjoyed our stay. Matala is lovely. This place is good value.
Beware this place is the worst we saw in 2 weeks in Crete. Not only is it a dump that should be condemned but the owners are also very dishonest. We booked the room through Airbnb which shows only 3 bed and 4 bed rooms as the options available. We went for the 3 bed option as we always like to have a bit of extra space. Upon check in they gave us the key for a room with 2 beds, so I wondered off to the reception to explain what I thought was a mix up. Unfortunately they told us that there were no 3 bed rooms available in fact she told us that they do not have any 3 bed rooms, which is untrue. So we had no choice as it was already late and I had just driven 4 hours across the island, we had to accept the room. When I got to the mosquito filled room and tried to have a shower which was not possible as there was no hot water. I checked the internet on other platforms to find that the room that we were given was half the price of what we had paid. We had been completely ripped off. So for the first time ever, we checked out the next day and were confronted by the lady telling us we will not be able to get a refund as we can't prove anything. To top it off she claimed that she knew that I was also a hotelier which is complete rubbish. We stayed in 4 other places in Crete which were far superior to this disgusting little place. Before the lady comes back by saying we knowingly booked the economy package that is totally untrue because they claimed to have '20 A class rooms' (see photo). Anyway we decided to leave Matala straight away which is a shame because it looks like it is a nice place but unfortunately Dimitris left a bitter taste in my mouth.
Dear Mr Warner
first of all i want to thank you for your choose to use our Hotel for your stay in Matala with AIRBNB.
About your comments probably you have forget to write all the truth.
1) About triple or double let me remind you that your Reservation is for 1 Double-BB-ECONOMY room from the AIRBNB platform and NOT a Triple room as you request from our Manager , in AIRBNB the system when you put the choise "persons" and you choose the number "2" show you ONLY the Double rooms
2) After we show you all the AIRBNB papers about your Reservation you receive the room and you stay for the day and the next day the noon you have decide to let the Hotel without to pay and you have request the total ammount back...of cource we dont agree with that.
3) About the HOT WATER is totally untruth all you say becouse 30 days ago we have change the Solar System of the Hotel and the hot water is really to match for the 30 guest we have in the Hotel.
4) About the dirty room also is totally untruth becouse EVERY DAY there is a Cleaner who be in the Rooms and spend 30-40 minutes for every Room for Cleaning
5) ...and final after a "search" about you we found in many Hotel Guest Databases your "name" with similar problems who you do last year in June in your holidays in some others Hotel
Thank you again and try to be more honest when you write something just to receive some money back from your holidays.
Regards and i wish to you the best for the rest of the summer
Houstoulakis Dimitris
Hotel Owner
We had booked this hotel and unfortunately the flights we had originally booked were cancelled so we had no choice but to rebook. When I emailed and asked if the property could recommend a taxi firm we might use for the transfer I received a rather rude response. Needless to say, I cancelled the booking so cannot comment on the hotel facilities.
Dear Mrs Alison hello
about your comments for our Hotel i have to remember you some things ...
1) i dont know how a Traveler has a "opinion" for a Hotel without never stay on the Hotel, as yo uhave never stay in our Hotel.
2)About your Reservation you forget to write that you have 2 times book a room with a Partner of us (TravelRepublic) and both times you have Cancel the Reservation after 2 months keep the Room "locked"
3)After your second CANCELATION you have send to me a email and ask me to give you information to use the Taxi Service becouse you will come in Matala but ....in ANOTHER HOTEL !!! and of cource i answer you to ask the "another Hotel" all this information about the "Taxi Services"....
i thing when you write comments for other people is not polite to hide all the story .
I wish you the best for your visit in our friendly Island
Regards
Houstoulakis Dimitris
Hotel Owner
