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Reviewed September 16, 2019 via mobile

Had a reservation booked weeks in advance when they sent me a notification that there was something wrong with my card?? When I called they filled the room and cancelled my reservation?? I booked another night and paid for a superior room. When we checked in we were not given the room we had paid for. Beware!

Hotel was very nice. It was clean and well kept except the tiles in the pool were falling off and you felt them as you walked in the pool. Also the pool was only open from 11-5. Check in is 3 so you have 2 hours to use.

I really liked the hotel minus the pool, cancelling my reservation and being given the wrong room.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank gregl374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 8, 2019 via mobile

The hotel is fantastic. I was sacred because when you look around all hotel look pretty run down but Virgilio Grand hotel is surprisingly modern. The parking is a bit tight but no big deal. The swimming pool area is also very well kept although you do hear the noises from the road above. Sperlonga is a beautiful city.

Date of stay: June 2019
Trip type: Travelled with family
Thank cordovag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sperlonga, Responsabile relazioni con la clientela at Virgilio Grand Hotel, responded to this reviewResponded September 6, 2019

Dear Guest,
First of all many thanks for your time and the days spent with us.
We really appreciate your review and your advice.
Looking forward to welcoming you once again, the staff wish you all the best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 13, 2019 via mobile

Do not believe the pictures you see online. This is a flea bag motel not a 4 star hotel. Walls peeling, musty smell that never goes away. Ac smells of mold. No bar,pool or any other decent amenities. Snacks are in a machine next to the tiny elevator and look very old. Worst international hotel I've ever stayed at. I've stayed at hotels in rural Kentucky that were a thousand times better.

Date of stay: May 2019
Trip type: Travelled with friends
1  Thank Jw C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 19, 2019 via mobile

We stayed at the Virgilio Grand Hotel for a week while staying in Sperlonga. The hotel is very nice and in a great location. There is a great breakfast selection. The rooms are excellent and very clean. The pool is very clean and a good size. Staff are good but not exceptional. Would recommend if staying in the area.

Date of stay: April 2019
Trip type: Travelled with family
Thank Shane1827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 3, 2018

Do not expect a 4 star hotel. The advertised swimming pool with relaxation area and poolside bar are closed. The pool is filled with stagnant water. The hotel did not inform guests of this nor offer any compensation or alternative facilities unless you complain.
The hotel still advertises in its brochure, “To ensure that your relaxation is complete the hotel has an outdoor pool with jacuzzi and solarium to enjoy a quiet and secluded area.” Pictures of the pool are still shown on-line. The pool area was I understand closed in July due to a very tragic incident, there is therefore nowhere outside to relax. We booked the hotel because it offered a pool and secluded areas to relax. The pool area is currently taped off with the pool being full of stagnant water. The poolside relaxation area and bar are also not accessible.
Due to many of the facilities being closed, this hotel does not deliver on its promise and is not worth the cost. There a number of 3 star hotels nearby which have beach facilities just over the road from the hotel that appear better value for money and offer just as much if not more than the Virgilio Grand. Without the advertised facilities I do not see the Virgilio Grand as a 4 star hotel and is therefore overpriced.
At no time before arrival were we told the swimming pool was closed, we would have changed our booking if we had been. It was only when we asked did the hotel admit the pool area had been closed. There are no signs informing guest of the closure. We were told a private beach was available, it was however a twenty-minute walk away or having to wait for a shuttle bus, and it would cost 25 Euros per couple for two loungers and one umbrella. On our initial complaint we where not offered anything to compensate for the lack of facilities. It was only after we complained directly to the manager and sent an email that we were offered 100 Euros deducted from any extras we consumed (we didn’t consume any as the restaurant did not have any vegetarian options on their menu and the main bar was closed during our stay) and a 10% discount.
We received an email response to the effect that other customers were only given a free beach facility when they complained, whereas we where being given a 10% discount, I assume because we complained in writing. This suggests to me that the hotel has no interest in customer care or fairness.
The rooms are good, clean with excellent showers. There are balconies, but ours and most others have no view, overlooking as they do either the car park or straight into other hotels’ or apartments’ rooms and balconies. The food choice at breakfast was excellent. Service however was inconsistent, with some staff welcoming and hardworking and some who’s job seemed to be to avoid eye contact and interaction with customers. Free public beach areas are accessible over the main road from the hotel.
The hotel was very quiet to the point of feeling eerie, possibly as there is nothing in the hotel to do. The advertised American Bar was closed all the time we were there and appears only to be opened for conferences. There is a small uninviting bar in the lobby next to the reception. We didn’t see anyone using it. We were informed the cost of the spa was 25 Euros per person per hour.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Iain B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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