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1 - 6 of 115 reviews
Reviewed February 6, 2019 via mobile

We arrived around 15-16h and checked in, when installed in the room we got the news that they had no fresh water due to low water in the area (something we were not aware of). We made the bad choice to stay since they told us water would come back. After 22 we managed to get water to the sink but not shower. On sunday morning there was finally water to the shower, but cold! Of course this affected our stay. After a massage with oil (including the head) and then not being able to shower and schampoo is just not okay. When running a spahotel they need to have their own waterreserve otherwise they should have told us this before we booked or at least before showing up at the hotel and give us the possibility to refund or rebook. When I emailed them after to complain (since the crew working at the hotel could not do anything for us) I got a very disappointing answer first claiming we’ve rebooked several times (not true, it happened once and several weeks before the date, we thereafter tried to book several times but it was never available) and then just blaming the city for the inconvenice and taking no responsibility at all. The owner of Eden Paradise Spa Ecolodge don’t know what service is and they can keep on blaming it on other circumstances (as I’ve seen now on other comments on tripadvisor) but it will be their downfall.

Date of stay: January 2019
Trip type: Travelled as a couple
3  Thank anna987S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 13, 2018

My fiance and I stayed 2 nights here recently, and my only regret was not being able to spend longer. It's somewhere that we're going to go back time and time again , and that's not the sort of thing we usually do.
It's just a wicked little spot, so beautiful and relaxing and chilled out. Exactly what we needed! I wish I could speak better French to thank them so much for everything they did for us!
Stay here!

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Timfromnorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thérèse N, Responsable réception at Eden Paradise Spa Ecolodge, responded to this reviewResponded February 15, 2018

Dear Tim,
Thank you for sharing your memorable impressions of your stay. We are delighted that you have been able to find the peace and quiet sought in our establishment. The whole team thanks you and it is with great pleasure that we will welcome you again among us.
Sincerely yours,
The Manager.
Lisiane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2015 via mobile

For The amount you pay (280 euro per night) It is not a paradise at all, It's closer to an hostel. When we arrived noone helped us with luggages. In The room there were not bottles of water. In The fridge there was something left from The previous guests. In The bathroom we found only a dispenser with watery soap - diluited with water- (no shampoo, no bath soap). When we turned o
n The hair drier an animal came out . The price do not worth The staying.

Date of stay: December 2015
Trip type: Travelled as a couple
10  Thank grandemela80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 8, 2021
Google Translation

Room tip: Environnement calme et arboré.
Date of stay: February 2021
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 14, 2021 via mobile
Google Translation

Date of stay: December 2020
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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