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Reviewed April 25, 2018

I stay here quite frequently for business trips, and the hotel is very nice for the most part. Great service when you arrive, good food (both Western and Chinese), amenities, etc. The rooms are spacious, and the surrounding area has a nice view of the lake with walking/running trails.
The biggest complaint I have is that the rooms are HOT during every season. Adjusting the thermostat does nothing (ie....set it at 22C, and the room temp will just stay at 26C). They need a major overhaul/upgrade of their air conditioning system in my opinion.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank GoChina03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
亚文 张, Public Relations Manager at Crowne Plaza XUZHOU DALONG LAKE, responded to this reviewResponded April 27, 2018

Dear Guest,

Thank you for your kind words regarding the air conditioning system.

Your observations and opinions are well appreciated, as they enable us to assess the standard of our facilities. Indeed, feedback is always important as it is a way of reviewing the level of service we provide our guests, and we will try our best to give every guest a comfortable experience.

Thank you for staying with us! We look forward to welcoming you back to our hotel again.

Warmest
MarCom Manager
Akita Zhang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2018 via mobile

Great place to stay. Great staff. Excellent exchange facility and rates. Fast (quick bite) food...in lobby. Great service and easy to communicate with staff. Room rate and size are not only excellent but cozy.

Stayed: April 2018, travelled as a couple
Thank Willie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
亚文 张, Public Relations Manager at Crowne Plaza XUZHOU DALONG LAKE, responded to this reviewResponded April 27, 2018

Dear Guest,

Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service and location made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

We look forward to your next stay with us and continuous support in the near future. Thank you!


Sincerely,
MarCom Manager
Akita Zhang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 16, 2018 via mobile

Check in super fast, had spacipus room with roomy airy balcony on third floor overlooking the serene mountains, and green manicured landscape, like a wonderful therapeutic dream come true, for the soynd of mind. Balcony had two chairs and an overhead light. Room had all the amenities, with a built in safe. TV programming, had many english stations. Shower was excellent with very good water pressure and controllable temperature.
Room lighting very good, and fast Wi-Fi. Breakfast had a very good western variety, and excellent service with good ground coffee.
This is definitely the hotel of choice when in Xuzhou.

Stayed: April 2018, travelled on business
Thank Martin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
亚文 张, 公关经理 at Crowne Plaza XUZHOU DALONG LAKE, responded to this reviewResponded April 17, 2018

Dear Martin,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Guestroom made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

We look forward to your next stay with us. Thank you!


Sincerely,
MarCom Manager
Akita Zhang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 7, 2018

This hotel has a very nice view of Lake, very peacefull hotel and equipped with jogging track. Breakfast was full of option of menu and delicious. Unfortunately, most of the staff was not speak English. The room was big, clean and tidy. For business traveler, this hotel is a very good option

Stayed: March 2018
Thank ariefbjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
亚文 张, 公关经理 at Crowne Plaza XUZHOU DALONG LAKE, responded to this reviewResponded April 10, 2018

Dear guest,

Thank you for your stay in our hotel and valuable comments.We are pleased that you enjoyed the stay in our hotel.

We look forward to your next stay with us and continuous support in the near future. Thank you!

Sincerely,
MarCom Manager
Akita Zhang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 7, 2017 via mobile

First time in the hotel in Xuzhou. Clean rooms and comfortable. Quiet area and no hassle. Breakfast buffet was average. Would probably visit this hotel again, pretty decent. Didn’t have enough time to explore.

Stayed: November 2017
Thank DNeshJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
亚文 张, Manager at Crowne Plaza XUZHOU DALONG LAKE, responded to this reviewResponded November 9, 2017

Dear Guest,

Thank you for sharing the experience of your stay at Crowne Plaza Xuzhou Dalong Lake.

We would like to take this opportunity to apologize for any inconvenience our restaurant services may have caused you.

We hope this would not deter you from choosing Crowne Plaza Xuzhou Dalong Lake again in the future. We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,
MarCom Manager
Akita Zhang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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