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All reviews scoopon deal great location older style resort clean and tidy apartment warm indoor pool wrap around balcony great unit amazing views fabulous place to stay bedroom unit patrolled beach the gold coast across the road the penthouse overlooking the beach surfers paradise weekend stay
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Reviewed May 31, 2017

It is always nice to stay at Ocean Royale. This was our 4th stay. We stay in a south facing 2 bedroom unit which has views straight out to the ocean and also down to Coolangatta. Both couples that handle the management are lovely and friendly and always helpful. The facilities are fantastic! A indoor heated pool and spa and an outdoor pool then also only a couple of minutes walk to a patrolled beach. Tennis court and BBQ as well. Ocean Royale is an easy 10 to 15 minute casual stroll to the supermarket and also to numerous restaurants, take aways and entertainment. If you book on the right weekend there is beachfront market 2 minutes walk away on the first and third Sunday of the month. We have used Scoopon vouchers in the past which is a hassle free and very economical way to go. You also get a free bottle of wine with this deal.

Room Tip: All rooms are well supplied with kitchen items, extra blankets and pillows. The use of a washing machine and dryer is always a bonus. Some rooms have been renovated but all the rooms are very clean and tidy with comfortable beds and pillows. Would definately stay here again.
Stayed: May 2017, travelled with family
Review collected in partnership with this hotel
Thank Tracey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oceanroy, Manager at Ocean Royale, responded to this reviewResponded May 31, 2017

Dear Tracey,
Your continuing fantastic support of our hotels and resorts in choosing Ocean Royale for your visit is very much appreciated. We would love to look forward to meeting you at Ocean Royale in the near future.
Thanks a lot
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2017

Reception poor, place is rundown and a bit tired. Have stayed there a Few times over the years, but I believe that place has changed management, and not for the best.
Best thing was the view.
Room smelt really bad like old cooking fat, stove in really poor condition, very few cooking utensils ,
Only 1 wine glass.

Room Tip: Broken power points, units need attention, outdoor furniture broken and when we complained management said they could do nothing about it. I don't think it's too much to expect a chair on the verendah to sit on and look at the view, after all that is what you go there for the view. Reception poor and not at all helpful, we were told that they could not replace chair without owners permission. There is s cage on the basement, in the car park and they had many, many chairs of the same type. Place used to be run much better, even with a Groupon voucher I expect better.
Stayed: May 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 31, 2017

Great value, nice room, great location and clean. We loved the balcony which went all the way around the outside. Large outdoor BBQ area with pool was a huge hit with the kids. Beach very close. Very relaxing, we will be back.

Stayed: May 2017, travelled with family
Review collected in partnership with this hotel
Thank Trudy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oceanroy, Manager at Ocean Royale, responded to this reviewResponded May 31, 2017

Hi Trudy,
Thank you for hearing back from you with your great stay experience with us at Ocean Royale. Looking forward to accommodating you and your family in the coming future again!
Thanks a lot
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2017

Everything from booking over the phone many weeks beforehand to the finalisation of our stay was excellent. We were given a great unit (NO. 52) on the 13th. floor which was very neat and tidy. Everything was very neat and tidy. Lovely bed and shower.
Ling and Alex were always friendly and always acknowledged you with a hello each time you passed their reception office. There was an indoor heated pool and spa and a lovely outdoor pool which was also quite warm. Plenty of outdoor seating and barbecues. The lifts were very quick and efficient and the secured car parking adequate although a bit tight. The only thing that could be improved would be to have free wifi (or a least up to a certain amount of mbs.) as most places are now offering this. We would certainly stay there again and have already recommended it to some friends who are coming to the coast in July.

Room Tip: Ask for what you prefer e.g. overlooking pool, sunny unit, higher views.
  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Stan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oceanroy, Manager at Ocean Royale, responded to this reviewResponded May 31, 2017

Hi Stan,
Thank you for staying with us at Ocean Royale. We appreciate your support, and the time you have taken to share your insights and experience in such detail. It was great to read your comments on our wonderful associates, and this feedback is very much appreciated.

We look forward to welcoming you all back for a return and a much better WIFI experience will be provided in the near future.
Thanks again
All best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 16, 2017

Very clean unit with modern and clean furniture. Good view of the ocean. TV both lounge and bedroom...modern clean kitchen and utensils... good wifi but you have to pay...aircon in lounge and remote fan in bedroom...overall gets 9 out of 10..
Only criticism is the bathroom is small. Staff were very courteous and helpful. Good covered parking...

  • Stayed: May 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank wilkdig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oceanroy, Manager at Ocean Royale, responded to this reviewResponded May 18, 2017

Hi Wik,
Thank you for your stay with us at Ocean Royale and glad that you have enjoyed it very much, we will look forward to meeting you again!
Thanks
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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