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“Fantastic!!!”

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El Dorado Casitas Royale, by Karisma
Ranked #26 of 391 Hotels in Riviera Maya
Certificate of Excellence
GreenLeadersGold level
Swift Current, Saskatchewan, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic!!!”
Reviewed 25 February 2012

My Wife & I have stayed at this resort twice, and are returning again in March. Besides being a beatiful resort (as they all are), the service at this resort is perhaps the best we have recieved anywhere. The food is great, the bars are great, the pools are great, but the service is absolutely FANTASTIC!! I would highly recommend this resort and am looking forward to returning next month.

Room Tip: The individual casitas are my favorite!!
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  • Stayed March 2011, travelled as a couple
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Helpful?
7 Thank Kukese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Date | Rating
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English first
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 February 2012

This was a great place to get away from the cold. My wife and I loved it. Would highly recommend it. We wanted to especially thank our conceirge, Leise. She was very fun and helpful. The food was great. Small portions but many courses, so overall amount is more than enough.
We would definitely go again

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Anthony32865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 February 2012

another well run Karisma hotel resort. my wife and I had a very nice time. next time you go stop by casitas concierge and say hi to Allen Mason.
Food, service, facilty all to drawer. Our second visit there.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank m c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 February 2012

This is the first resort that my wife and I would return to. We have stayed at a number of nice resorts, but this is the first time that we said that we could come back.

We were in the individual Casitas (2602 to be exact). The room was large, double vanity bathroom, king size bed with awesome pillows, clean, no bugs, separate deck bed. Highly recommended. I would recommend a ground-level Casita. The Casita experience was great; each set of Casitas has its own pool and swim up bar. Poolside/bar was never over crowded while we were there. As a small group of the same people showed up everyday, it is more social (and fun) than the huge pool experience. It was a short walk to the beach (downside - if you are beach people, the beach may be disappointing. It was hit hard by the hurricane in 2005).

Al a carte restaurants for lunch and dinner, and combination buffet/al a cartre for breakfast (as it should be). The restaurants reliably got what you order to your table hot. (I have had other experiences in different places). While seasoned for everyone, the food was tasty. House wine was okay; a Wine Spectator high-rated wine list was available at extra cost. Let me make this clear - food is better than average. Karisma (who the El Dorado resorts are part of) market their resorts as not "All Inclusive", but rather "Gourmet Inclusive".

Staff is incredible. Never met one that wouldn't bend over backwards for you. Most (all?) staff that you will interact with are fully fluent in English.

Demographics - an older crowd. It is an adult-only resort, so that bumps the age up a bit typically; and it is a higher end (but not necessarily high end) resort. Bottom line, tends towards the 40+ crowd (with some 30's, and fewer 20's).

This is definitely a resort you should look at. We have stayed at another Karisma Resort (Eldorado Seaside Suites on the Mayan), and like that one was well.

Room Tip: A ground-floor Casita is the way to go. Stay away from the jacuzzi, unless you are going to be a maj...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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Helpful?
6 Thank brucea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 February 2012

We have been to Secrets Maroma, Excellence Playa Mujeres, and Excellence Riviera Cancun and a few other all-inclusive resorts that aren't worth mentioning. Hands down: Excellence Riviera Wins (we have been there 4 times). This time, we wanted to try something new so we checked out El Dorado Royale Casitas. I can't say we were disappointed (some things at El Dorado Royale Casitas were even better) but for your money, I'd do Excellence over and over again.

Pros for the Casita's: Rooms were awesome. Loved the outdoor shower. Beach was beautiful despite the large concrete geotextiles (beach whales). Food was good (not really any better than Excellence or Secrets). Nice lush jungle feel. Weather was great even at this time of year (nothing to do with resort really). Some of the waiters were really awesome. Other's just fine/nothing special. Really liked Gucaymaya's at night. Lots of fun and alot going on.

Average: Room location 2700's (see below), entertainment, Nothing special about Conceirge. They made our dinner reservations and that's it. Maid service spotty. Water and ice pop boys nice.

Cons: booked through Orbitz. The hotel had no record of our stay or that we were in the Casitas. Thank goodness I printed all of it off including my room type. We arrived at 1:00 and room was not ready by 3:00 so they moved us to another room that had no ocean view at all. Room was in building 2700's. Liked location (closer to main area's of hotel) but still far away enough to be quiet. We could walk with no problem. Would not have been happy all the way down in the 3200's-so far away.
Drinks were horrible!!!!!!!!! I mean very bad. It was to the point that I just started drinking water. Cokes were even bad at the bars. I don't know what the deal was or if they use a basic mix for all of their drinks but my husband agreed with me. Bartenders were poor except for only a few. We went one day to the hot tub in the Casita section, pool 31 at 4:50 and Maxamillion the bartender refused to service us a beer from tap. Bars close at 5:00. It's not like we asked him to mix us anything. He looked directly at my husband and said "no senior, bar closed" in a very rude voice. We were shocked. This would never have happened at Excellence. They are so generous at Excellence and go out of their way to make you happy (for example: go get a bucket of canned beers on ice and bring it to you).
Check out: We requested that the bellman show up at 12:00 to pick up our luggage. He showed up 5 till and my husband was not ready. We asked him to come back at 12:00 the requested time or within the next 15 minutes. He did not return. So we left our luggage at the door assuming he would be back to get it and take it to the front while we ate lunch. Shuttle arrives and we have no luggage. The bellman says he has been looking for us because he can't get into our room. Ok, our fault. We should have asked if he had a key or check prior to eating that it was picked up as requested. But we tell him we are in a hurry and we need our luggage asap because our shuttle is here. He says "sorry-can't get in your room now it's past check out and your key won't work" and goes to help another couple unload from a van pulling up. ????? How rude! Finally we find someone that can help us (manager of the bellman I think-super nice and gets it taken care of pronto with only causing about a 15 minute delay). But just so unprofessional because I guess he was angry that he had to come back for our luggage.
Also did not like the size of the resort. Way to big. Golf carts everywhere and always about to run someone over. Necessary for this size of a resort but so annoying and felt like at times we were in the city. Must always look left and right before crossing any path-especially at night.

Summary-I think I would be very happy if I hadn't been to Secrets and Excellence or if I wasn't a big drinker. So, if you booked here don't worry. It's really nice but if you have a reference Favorite in order: 1) Excellence Riviera, Excellence Playa Mujeres, Secrets Maroma (we were here when it first opened so it may be much better now-was just to boring and white at the time-vegatation had not grown yet and alot of people didn't know about it because it was only about 6 months old).
Recommendation: Stay a few days at various resorts if you are on a holiday a week or more. They are so close together it's really not a big deal to switch hotels. Cabs easy to get and safe.

Room Tip: Casitas nice but not sure it's worth it to pay extra unless your really concerned about privacy...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
8 Thank crystalpalmer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitecourt, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 February 2012

My husband and I stayed in room 3116 at the Casitas Feb 1 - 8/12 and absolutely loved it. The resort was very well kept, super clean and tidy, service was excellent, the food! - the food was the best we have ever had at a resort. Being from Alberta, we are partial to our Alberta Beef, but I must say the steaks were fantastic! The seafood was great, the casual lunch corners were awesome. The Italian restaurant in the casitas section was particularly good, as was the asian inspired restaurant, Kampai (california rolls - yum!) While the portions of the appetizers seemed small, when you added in the soup, salad, entree and dessert, we were always full by the end! The resort is stretched out over quite a ways along the beach, but the shuttles were always running, and more frequently than the 20 min the little sign says plus the casual stroll was always welcome. The bartenders were very generous - yikes! The sandbags in the ocean were wierd to look at - at first - but when you appreciate the damage that the hurricane did and the resort's ecological approach to fixing the problem - I thought it was nice to see - I appreciate the consideration to the environment made throughout this resort. The fresh salsa was fantastic and if they grew all those tomatoes in the greenhouse on the resort - good for them. The outdoor showers were also great as it reduced the humidity in the room. Be sure to check out the crocodiles in the "wife pool". It was a great vacation - we will definitely go back again and again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank AnnieSch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Allen, VA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 February 2012

I just got back a few days ago, so writing this will give me a great excuse to reminisce.

I just got back a few days ago….so writing this will be a great excuse to relive one of the best memories of my life – so forgive me if I linger!
My wife and I decided to go to El Dorado Royale because we have not taken a big trip without our kids…ever…and they are 11 and 9. We searched all over the Caribbean and wanted to stay within a decent budget and just wanted “all inclusive” and “no kids”. All of our research pointed us to El Dorado Royal (EDR). We actually didn’t want to go to Mexico because we have been here before, but trying to stay on a budget and being from the South East, with the flight…we could be at EDR at 11:30am the day we left…and it was within our budget.
We did in fact get to EDR right on time. We had fun at the airport – love that they sell beer/margaritas outside the airport. It’s a great feeling when you get off the plane and the warm sun hits you.
We went with a normal room….at first. It was not ready, but we were greeted with champagne and a friendly staff that welcomed us and said to walk around, eat, drink and come back at 3. We were very impressed with the lobby and when we walked outside…wow…beautiful waterfalls, and a central water stream-like thing flows towards the ocean. We were impressed with the grounds…beautiful walkways with Coconut trees, beautiful flowered plants. Our first restaurant was the burger place, Tucanes, had a burger (great) and cervezas.
We walked around and saw we were in the 50 block, second floor. The minute we saw the swim up area on the first floor, we were disappointed we didn’t get that. We continued walking and loved how the walk out pools went to the big pools. So, we went back to the check in area and asked to upgrade to a first floor swim out. They were booked with those, but they said they may have a Casita available. We had heard about them and knew they are the best the resort had to offer. We took the plunge and it was the best decision we made!
The Casitas (we were in 3004) were unreal. Ours had outside shower, Jacuzzi, and a porch area with daybed, with ocean view, and a wade pool that led out to a big pool/pool bar. The ‘daybeds’ on the beach were reserved for Casitas folks and they were awesome. We sat there all day long. They have private beach butlers that come get you drinks. It was heaven.
You do not have to tip, but if you do…it shows. One night we gave the maid $2 and came back and she had made an elephant with towels. I put $2 in the fridge and asked them for just Diet Coke, water, and Lite beer. That night…they took out all the other stuff and I had a stocked fridge of my favorite stuff!
The people are amazing. The restaurants are amazing. If you are in a Casita, you can make reservations. But, we went to dinner every night at 6pm (when they typically open, some are 6:30)…we didn’t want to wait. Well, there was no one there! We always got seated immediately for each meal. Don’t worry about waiting if you eat early!
The main pool is the Fuentes pool. Its pretty crowded and much louder than the Cassitas pools. Our pool was very, very chill. There was hardly ever anyone at the swim up bar, so it was very easy to get a drink. Max was our bartender and was always willing to work hard for you and pretty quick.
The Fuentes and LaIsla pools are louder. The main bar on the water, which is beautiful, is Beach Bar. Its pretty crowded during peak times, and a lot of people smoke. This alone made me glad we were at the Casitas area…as we had another beach bar, Gavotas (sp?), which was a short walk for us, and much more chill…with an amazing view.
We ate at D’Italia Casitas the first night….awesome. Small portions, but very, very good. The lobster dish is great! The second night we went to Kampai. We love sushi and it was great here, but with we had just ordered a lot of sushi, instead of the main course. So we went back our second night and ordered a feast of sushi rolls….hey, its all inclusive…get whatever you want! The third night we went to Fuentes, it’s a huge place, pretty much a Mexican buffet. We had fajitas, they were good. Nothing crazy, but we liked it.
We really liked our lunches at Jo-Jo’s (Fish and Chips) and the view is amazing. They had a band playing reggae music at one point one day. La Isla was good too. Great salad bar, and the a la carte menu was really good! My wife liked the health bar, they had great healthy shakes, and one day we went to Las Olas, which was one casita down from us and loved the healthy wraps and smoothies.
Not much to complain about. Wish it was all non smoking. They were out of a couple of things at each place we went to it seemed. I love red wine and I thought the wine they offered was really good. The ‘whales’ in the water were not a distraction at all to us, they are placed in the right places and don’t distract from the view. We had a few things go wrong with our room (shower flooded the floor, Jacuzzi didn’t work first night), but everything was handled really quickly and professionally.) These folks are more than happy to help, and don’t expect a tip!

I would totally recommend getting a Casita if you are on the fence about it. If you want a more peaceful, quiet time, but maybe still be close to a swim up bar, have some drinks, but more chill about it....these are your places!
We will go back!

Room Tip: Get a Casita! We loved ours...3004 has a wade pool and connected to big pool/pool bar!
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Service
Helpful?
16 Thank LBzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Dorado Casitas Royale, by Karisma

Property: El Dorado Casitas Royale, by Karisma
Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Riviera Maya
#17 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
#24 Green Hotel in Riviera Maya
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Official Description (provided by the hotel):
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya

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