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All reviews club premium premium area the main hotel green bar atlantico restaurant premium reception bar verde premium guests a la carte green room pool area premium restaurant royal reception buffet restaurant large jacuzzi mini bar fruit kebabs
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Reviewed May 5, 2017 via mobile

We recently returned from our two week break here. As usual we were warmly greeted by lovely Marianna, and settled into our room. Lovely to also meet with May again too, later in our stay. Just a couple of minor issues with our room. Main being the TV (which we only watch in evening for daily news update each day) had a major malfunction ( everything showing was upside down !) so it was changed for another immediately. Came back to the room a few days into stay and the fridge drinks had been completely stripped without explanation, but finally restocked later. Spotlessly clean room as always and our housekeeper keep it so throughout our stay so great credit to her. Turn down service with pillow chocs and fresh towels in the evening too which was an extra little touch. Since my last visit and hotels new name change there were a few changes within the Premium Level. The green room has been slightly extended, but same bar staff as good as ever, and the usual decent premium drinks. ( Although I asked for Hendricks gin and was told this was a price extra). We chose to spend most time on the higher top deck of the complex to relax and enjoy the beautiful sunshine. First week it was a little busier and the small bar in this area was open throughout this time. Jesus and Christian doing a fine job. On the second week it was closed, but after speaking with another lovely lady from customer relations Linda, we suggested that as this service was included in our stay, provisions should be in place to still offer guests some sort of alternative. After all despite the hotel having slightly less guests ( although personally we did not find much of a difference) we should still all be entitled to the same service whatever. Anyway Linda was very good and quickly rectified this.
Now onto the main cause for concern. Food as I've mentioned on other occasions here. Firstly the newly revised al la carte. We visited three times in all. It's closed twice a week so guests all use either Atlantico or the buffet downstairs that's part of the main hotel. A quick note. The large buffet restaurant incidentally has a separate area for premium guests from the Premium Level, with seating inside and outside on a small terrace. Also waiter service for drinks. This restaurant was obviously a great deal larger than Premium, and filled with of course families. It was bright clean and offered a much larger choice of food. Even lovely pans of paella which strangely were never offered in Premium, despite being the taste of Spain. Food was of a hotter level here too, with microwaves should anyone need to use which we personally didn't. There was a different food theme each night too. It was a change to visit, away from what could be quite repetitive food in Premiums Atlantico Restaurant. Especially when staying for a couple of weeks.
Now back to al la carte. Each evening was a different theme. We chose Asia twice and Tex Mex fusion once. Three choices for starter, main and dessert. With welcome drink and appetiser. The food was ok on two visits, but not quite so impressed with third. It's definitely not a patch on the old al la carte offering, and speaking to other guests for their feedback during our stay, they had tried it and most just were not at all impressed. It's a huge shame they've changed what used to be a great format, everyone used to say how great it was, and now I can say I've actually tried the new offering in person I do have to agree. A couple whilst our stay even walked out during their meal as they were not at all happy with the food.
Atlantico is now the main Premium restaurant. You might think they'd make sure food was 100% now this is the very main restaurant wouldn't you.This is sadly still where problems lie. We waited in fairness a week before giving comment. Whilst presentation of food is very good, although it would be nice if the show cooking grill gave more than just a straightforward piece of fish or meat. How about adding extras like a little stir fry to the mix. There also seemed the same meats and fish throughout our stay on the show cooking grill, except once one day when large prawns or steak portions were offered, but never again during our stay. and it would have been lovely to have this selection again. Cold table selection mainly was excellent, the big problem once again is temperature of the hotplate offered food. It really needs a complete change in the old style hotplate unit. Food is prepared and served in ceramic uncovered dishes ( rather than metal, covered units) so obviously whilst all looking very nice on presentation, very very rapidly lost heat if food wasn't immediately chosen by guests. It's not good enough to have eye pleasing food, when the temperature was often cold. Whilst we don't expect food to be piping hot as that's not the European way, some sort of decent heat is surely not asking too much. We purposely visited every service at opening time, even staying for longer occasions during dinner service, (as food and dining out plays a great part overall in our holidays) but things never changed throughout our stay. After a week I commented about this problem to Morrana who said this would be noted, and once again later during our stay to Linda. She did suggest as a temp solution we should ask the grill chef to put any cold food on the grill to warm up. Fine as a short term solution, but not the answer to the problem. For a short time managers buzzed around 'looking' at the food. All very commendable as everything looks very nice, but just not warm enough. We feel that the reason nothing ever gets properly addressed regarding this, is firstly because most British people don't like to cause a fuss, and are so very polite they won't give a negative comment ( and yet many guests we spoke to gave the very same concerns) Plus management think the food looks very pleasing to the eye within the restaurant regardless of how it tastes. That is simply not good enough. Some guests ate outside of the hotel due to both disappointment in the new al la carte, or food issues in Atlantico.
We just don't understand why the issues are not rectified. Regarding tepid/cold food, the hotel will keep on regularly getting negative comments about this until they at last do something about it, and change the equipment. The problem will just not go away until then, and it causes more problems than not surely for the hotel. Some guests have commented they won't return unless changes are made. Incidentally a lot being past regular guests. Why lose these and other valuable guests due to doing nothing about such easily solved problems. It makes no sense at all. The hotel kindly ask for our feedback. Now please finally do something about the comments then.
So all in all we did have a good two weeks break besides the issues mentioned. We met some smashing people. Most waitstaff ( plus of course guest reception) were great. Very efficient and professional in their work and a great credit to the hotel. Many people have worked in Premium for a longtime, as I recognise them on each of my stays. Special mention to Marianna (so friendly and welcoming to greet you) May and Moranna also great guest services, plus a big thank you to Linda on guest services, who was so very good in helping to rectify the service issue on top deck, plus listening to our concerns regarding food ( you've just got to finally convince management now Linda!) She also came to make sure everything was OK, and could not have done more to help. Big thank you. Also thank you in Atlantico to Fila, Suely, Sonia, Cornelia ( and apologies the young lady whose name we didn't have) plus Jessica who made the very best omelettes ever each morning, and all the guys in service too.
I am returning for a weeks stay in July. Hopefully management will have listened finally to the concerns given, and all for the better.
Thank you Premium and looking forward to July.

Stayed: May 2017, travelled as a couple
11  Thank kas01uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 4, 2017

My partner & I have just arrived home after spending 7 fabulous nights in this amazing hotel. It was our 2nd visit, hopefully a 3rd visit in September. The staff cannot do enough for you. The food is beautiful, the drinks are branded drinks and the wine is delicious!! Daniel and staff in the green room are brilliant..so friendly. The a la carte is a must, top class food & wine served by great staff especially Marco. The rooms are cleaned to a high standard..little chocolates left on your pillar which is lovely touch..cold drinks & fruit brought to your sunbeds again a nice touch..

Room Tip: Sea views or pool view
  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank beverley r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 28, 2017

Absolutely loved this hotel. Will definitely book adults only again. We were greeted with cava and then given a free room upgrade because it was my husband's birthday. We also had cava and chocolate in the room. It was a lovely touch to have the bed turned down each evening, with a chocolate left both sides of the bed. Lovely idea to have the lights on the entrance to the restaurant the same colour as the welcome drink!! Amazingly thoughtful. The only negative is that the food was, at times, cold and not even warm. To me, this was a really minor issue but one that does need addressing. Overall, I absolutely loved my stay here and would not hesitate to book again.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank susanjane58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this reviewResponded May 1, 2017

Dear client,

First we would like to thank you very much for choosing our Occidental Jandia Royal Level to enjoy your holiday. And for using your important time for giving us your Feedback.
It has been a pleasure to receive you and we are happy to read that you had some enjoyable days with us.
We apologize if we have not been able to meet your expectations especially in the restaurant area and we assure you that your commenta already has passed to the depending departments.
We appreciate your kind words and would be pleased to welcome you again in the Occidental in Fuerteventura,
kind regards,
Guest Experience Management
Occidental Jandia Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 26, 2017 via mobile

We wanted an adults only all inclusive holiday and this hotel delivered. The Barcelo Club Premium is part of the Occidental Jandia Playa hotel right down in the southernmost end of the island about a hour and a half coach ride from the airport after stopping and several hotels along the way. If it's relaxation you want this is it. The premium adults only area has an exclusive pool area, bar and buffet restaurant but you have access to the whole complex too. Because it is on a slightly higher up level you are fairly well shielded from the general noise and bustle of the main complex. On the other hand if it is excitement and activities you are after this won't be for you.
The staff were all pretty friendly and helpful and all but the housekeeping maids had good English. The room was a good size with kettle and minibar. Our room opened straight out onto the pool area which was very convenient. The drinks were all good quality and familiar brands and the measures generous. The food was good but not exceptional and after a day or two rather repetitive. Keeping food hot seems to be a general problem here but at the buffet starting with plates from the heater helps. There is an alternative a la carte restaurant available but with a limited choice. The food here was OK and made for a change from the buffet.
For us a week was just long enough without getting bored. There is a beach about 10 minutes away but not much else in Jandia

Stayed: April 2017, travelled as a couple
1  Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 21, 2017

Went through Jet2 for a week to wind down and relax after looking after a sick granddaughter. The stay really worked. Did nothing other than sunbathe and enjoy the excellent food and premium drinks.
We booked only a week before traveling and were conscious that this was the school holidays hence the "adults only" booking. We had a standard double room in what is now known as Royal Level. This room was comfortable with plenty of storage and a super king size bed. The room and bathroom were clean and kept clean by the excellent staff. If you wanted you could have an included nightly turndown service which was good for the chocolates and changing of the towels.
We were on an all inclusive basis which had tea and coffee facilities in the room and a fridge stocked with drinks which were included in the package but not replaced.
The adults only areas were accessed by the room card. ROyal level guests could access the family areas but families couldn't access the Royal levels.
Sun beds in the adult areas were well spaced and padded. There were two main adult areas, one around two pools and another on a raised terrace.
Royal level guests could access three restaurants including the main self service used by all. The other two were a Canarian which had themed nights Tuesdays to Saturdays and one exclusive to Royal level guests. We tried all three and whilst the food was great in them all, we did prefer the exclusive one.
Our only gripe is in relation to the "show cooking" in the adults only restaurant. Guests have to queue while one chef uses two griddle plates to cook meat or fish while you wait. During our stay the chef cooked for only two guests at a time meaning a long wait for those behind. The griddles were big enough to cook for four or five people at a time which would ease frustration particularly on Sunday and Monday when the Canarian is closed.
We thoroughly enjoyed our experience here and would certainly recommend it to others.

Room Tip: Rooms overlooking the adults only pools.
  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank stormalco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this reviewResponded April 23, 2017

Dear Guest,

Thank you very much for sharing this great review of your recent stay at Occidental Jandia Royal Level.We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

We have taken good note of your remark on the queues at times in our Royal Level Buffet and regret reading your dissatisfaction, our chefs shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future.

We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Guest Experience Management
Occidental Jandía Royal Level ****


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