After reading the reviews and looking at the pictures I could not understand why it was not a 5 Star. I do now it's the standard of service. It's a young minded person hotel and the older members of staff let it down.
But the main points: Indoor and outdoor pool 5 star, cleanliness and room standard 5 star, check in and out no problem although reception can be very busy at times and breakfast and evening choices of food perfect.
Bar service slow as they are short staffed. Bar staff deal with room service and other services. A noisy trolley gets pushed through every day and night. You chase the waiters but the girls are much better than the men.
Dinner waiters again older members are grumpy. It took to the 5th night before ours made conversation.
Room 634 is a grand deluxe suite. Main level main bedroom and spiral staircase to the roof terrace.
The hotel are trying so hard to make it 5 star but they need to up their game in level of attentive service before they will make it which such a big shame.
We had a fantastic holiday but if Ibiza is to be visited again I will look elsewhere because we expect a much higher level of service when spending that amount of money.
- Official Description (provided by the hotel):
- On the fabulous island of Ibiza, Playa d'en Bossa, the Hotel Torre del Mar is a heavenly spot offering a dedicated professional staff team devoted to your relaxation, including unbeatable gastronomy and top quality facilities; all of the foregoing in the natural and cultural setting of an island that has been named a World Heritage site. All rooms have been refurbished in 2013.Area servedOut of the hotel you can find all kind of services like restaurants, bars, supermarkets, gift shops, pharmacy, and Health Center. General Hospital is 2 km away. Bus stop is located only 150 meters from the hotel.Area descriptionLocated on the seafront in a privileged location, only 100 meters from the beginning of the tourist resort of Playa d'en Bossa, just 2 km from the city of Ibiza and 7 km from the airport.Rooms:All rooms have been renovated in 2013.Sea view or mountain view. Free minibar with on alcoholic drinks, free WIFI connection. ... more less
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- Also Known As:
- Torre Del Mar Hotel
- Hotel Torre Del Mar Ibiza, Spain