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Reviews (46)
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Reviewed April 4, 2018 via mobile

I had been stayed one night. This was the first time to visit Ganting.

The moment walked in lobby, reception staffs welcomed me with greeting.

Room was extremely stylish on top of that spacious suite room. Cleanliness of the room was perfect. I was extremely impressed the variety of TV channel as well.

I went up to club lounge to have breakfast. Staffs greeted by my name. I can choose main breakfast from four major option. On top of that we can take whatever we want to add, we can take from buffet counter including pork sausage and pork bacon. As for me majority of hotel in Kuala Lumpur consist on a lot of variety.As for me more to quality focus so that I am fancy for this style.

Over all staffs are very friendly. Whoever pass by they greeted me. I could feel warm hospitality from each one of staffs. Especially Rachel Teh who provided me genuine hospitality which comes from her heart. This is true her hospitality made sure this visit made my stay memorable and unforgettable. Once again thank you so much all your extra mile.

Stayed: March 2018, travelled solo
9  Thank Whitebonita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWGAdmin, General Manager at Crockfords Hotel, responded to this reviewResponded June 7, 2018

Dear Whitebonita,

Thank you for taking the time to share your recent experience at our hotel in the Trip Advisor Review.

It is our honor to receive your excellent feedback regarding the hotel and we will continue to improve and maintain the best quality of guest experience to all our Crockfords guest.

We are delighted to have your positive feedback to our hotel and our team members. We will share your compliments to our team to ensure they continue to delivery the excellence service to all our Crockfords guest.

The team here at Crockfords is thrilled to hear such good feedback and is encouraged to provide every of our guest a memorable stay. We’d love to have you back again the next time you’re in our resort.

Warmest Regards,
The Crockfords Team
Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2018 via mobile

Great Hotel, Classy Breakfast and Rooms fit for any VVIPs! Very friendly and resourceful staff (Thank You Mr.Danny, Ms.Joanna, even our butler is extremely helpful..). My kids love the bathtub and the spacious room~ I personally LOVE the idea of having a mahjong table in the room. It covers all aspects of fun and comfort for guests of all ages.. Bravo to the Crockfords Team!

Stayed: February 2018, travelled with family
10  Thank Jo-Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWGAdmin, General Manager at Crockfords Hotel, responded to this reviewResponded June 7, 2018

Dear Jo-Ann,

Thank you for taking the time to share your recent experience at our hotel in the Trip Advisor Review.

It is our honor to receive your excellent feedback regarding the hotel and we will continue to improve and maintain the best quality of guest experience to all our Crockfords guest.

We are delighted to have your positive feedback to our hotel and our team members. We will share your compliments to our team to ensure they continue to delivery the excellence service to all our Crockfords guest.

The team here at Crockfords is thrilled to hear such good feedback and is encouraged to provide every of our guest a memorable stay. We’d love to have you back again the next time you’re in our resort.

Warmest Regards,
The Crockfords Team
Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 31, 2018

This hotel will make you forget that you are in Genting Highlands. The room is designed with luxury British taste and impressive service by the hotel staffs. I personally like the bathroom with the steam bath function.

Room Tip: Choose a room that is closer to the lift if you do not want to walk a alot.
  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
9  Thank Jchoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWGAdmin, General Manager at Crockfords Hotel, responded to this reviewResponded June 7, 2018

Dear Jchoe,

Thank you for taking the time to share your recent experience at our hotel in the Trip Advisor Review.

It is our honor to receive your excellent feedback regarding the hotel and we will continue to improve and maintain the best quality of guest experience to all our Crockfords guest.

We are delighted to have your positive feedback to our hotel and our team members. We will share your compliments to our team to ensure they continue to delivery the excellence service to all our Crockfords guest.

The team here at Crockfords is thrilled to hear such good feedback and is encouraged to provide every of our guest a memorable stay. We’d love to have you back again the next time you’re in our resort.

Warmest Regards,
The Crockfords Team
Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 22, 2018

I cant wait to share with the other travellers that how amazing is this hotel. The staff over here did pretty good job on acknowledge the guest presence. The front desk agent i believe is Ms.Grace and Ms.Joanna they give us a very warm welcome upon our check in and guided us to our room. We were amazed when we first step in to the room, the bed facing to the mountain view, the advanced technology control panel, sauna in bathroom, how sweet it is! Ms.Rachael and Ms.Kee provide very outstanding personalised services for us during our stay too! The Crockfords Hotel is really a must for luxury traveller to Genting.

  • Stayed: January 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
12  Thank DunCX96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWGAdmin, General Manager at Crockfords Hotel, responded to this reviewResponded June 7, 2018

Dear Kiwi,

Thank you for taking the time to share your recent experience at our hotel in the Trip Advisor Review.

It is our honor to receive your excellent feedback regarding the hotel and we will continue to improve and maintain the best quality of guest experience to all our Crockfords guest.

We are delighted to have your positive feedback to our hotel and our team members. We will share your compliments to our team to ensure they continue to delivery the excellence service to all our Crockfords guest.

The team here at Crockfords is thrilled to hear such good feedback and is encouraged to provide every of our guest a memorable stay. We’d love to have you back again the next time you’re in our resort.

Warmest Regards,
The Crockfords Team
Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 19, 2018 via mobile

Best services received from Crockfords Genting Hotel staff with the most beautiful room with great view of the Highland. The room are comfortable design with all your highest expectation in mind. The Crockfords room come with centralize control tablet to control the curtain and lighting.

Stayed: January 2018, travelled with family
11  Thank Nancy9657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RWGAdmin, General Manager at Crockfords Hotel, responded to this reviewResponded June 7, 2018

Dear Nancy9657,

Thank you for taking the time to share your recent experience at our hotel in the Trip Advisor Review.

It is our honor to receive your excellent feedback regarding the hotel and we will continue to improve and maintain the best quality of guest experience to all our Crockfords guest.

We are delighted to have your positive feedback to our hotel and our team members. We will share your compliments to our team to ensure they continue to delivery the excellence service to all our Crockfords guest.

The team here at Crockfords is thrilled to hear such good feedback and is encouraged to provide every of our guest a memorable stay. We’d love to have you back again the next time you’re in our resort.

Warmest Regards,
The Crockfords Team
Resorts World Genting

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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