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Reviewed December 10, 2017 via mobile

The room is small and has No fridge, no internet , on shampoo, no cattle for hot water
And
I reserve two night, after the first one the room key didn’t work, and when I ask they said today your check out day, and after a looong argument, they fix the problem

Stayed: December 2017, travelled with family
Thank Helmy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 8, 2017 via mobile

The hotel have a very long front counter but the speed of servicing each customer is so slow.. been waiting in the queue for one hour and it is still not my turn anywhere near..
Counter staff number needs to increase and speed of service need to be improve a lot..

Stayed: December 2017, travelled with family
2  Thank Mikeng81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 8, 2017 via mobile

This huge hotel has different room types. The one we stayed is Superior which is very small and poor facilities. However, it's on high floor. Good for taking photos from the window. We spent most of our time going shopping, dining, so accommodation was not the most important. Breakfast was terrible :(

Stayed: December 2017
Thank JolieNg82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 6, 2017 via mobile

I have always been staying at resort hotel when i am at genting. This time round i tried their new tower 3 y5 room with Free Wifi. The Wifi is very strong. However the room is quite small though. One of the strange design of the room is that the shower room doesnt have a door to close.
However, overall its good with the wifi.

Stayed: December 2017, travelled as a couple
1  Thank teokm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 6, 2017

We wanted to try the newer refurbished hotel but the date chosen was fully booked and left with First World Hotel. The facet was nicely done up but to our horror when we check-into a room in tower 3, the room was by far the most horrible room we have ever stayed in. It was filthy & totally run-down with a stench.

I called the housekeeping requesting for extra towel and was told that each towel requested is R$50. Unbelievable!!!!

You bet we will never come back again.

Room Tip: If you have a choice, pay a bit more for their new hotel.
  • Stayed: November 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Sallyleesan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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