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“Access to the hotel/room 31/07/15”

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Premiere Classe Fontenay Tresigny
Reviewed 2 August 2015

The hotel was booked and paid for in January 2015. When my family and I arrived at the hotel, we were advised that there was a tax to pay which we were unaware of. The tax of 5 cents had to be taken from my card which I had, but the payment would not be taken from the card due to the small amount of the payment! I phoned the Head Office and spoke with a very helpful person called John Paul who explained that the tax was initiated in July by the french Government. He then put me in touch with a helpful person called Corrina who helped with this issue and we were checked in. We also found out that the booking reference had changed (without any my being notified), which compounded the situation, hence when I had attempted to carry out a fast check in online the night before the reference number was different so had failed. Unfortunately this process took over an hour, which meant that I was late to an important event. When in the hotel room, the cold water did not work, and there was a cigarette burn in one of the sheets.The process of check in was not a pleasant one.

  • Stayed: July 2015, travelled with family
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Review collected in partnership with premiereclasse.com - Louvre Hotels Group
1  Thank jclarke35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORINNE C, Gérant at Premiere Classe Fontenay Tresigny, responded to this reviewResponded 3 September 2015
Google Translation

Cher client,

Je vous remercie de nous avoir fait un retour concernant votre séjour,

Je suis désolée d'apprendre les désagréments subis durant votre séjour et ai transmis vos remarques à notre blanchisserie afin qu'elle effectue un tri plus rigoureux des draps et écarte tout drap tâché ou brûlé.
.

cordialement

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 7 of 101 reviews

Reviewed 10 March 2014

It was a scary and sleepless night. When we arrived the cage was closed!! In the room people have been smoked. During the night there was a fight and a lot of screeming by other guests, very scaring!!

  • Stayed: February 2014, travelled with family
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Review collected in partnership with premiereclasse.com - Louvre Hotels Group
Thank 779Annem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORINNE C, Gérant at Premiere Classe Fontenay Tresigny, responded to this reviewResponded 19 May 2015
Google Translation

Cher client,

Je vous remercie de nous avoir fait un retour concernant votre séjour,
Je suis désolée d'apprendre les désagréments subis durant votre séjour et ai transmis vos remarques au service concerné.

Votre retour en tant que client nous permet tous les jours de nous améliorer

Cordialement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

The bed was full with strange hairs. As if 3 dogs slept in it last decades :-(

Further it is very noisy and the bed is even too short for an average person.

I hope the breakfast will make things better!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Easytobook.com
Thank Eric V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORINNE C, Gérant at Premiere Classe Fontenay Tresigny, responded to this reviewResponded 19 May 2015
Google Translation

Cher client,

Je vous remercie de nous avoir fait un retour concernant votre séjour,
Je suis désolée d'apprendre les désagréments subis durant votre séjour et ai transmis vos remarques au service de chambre.

Votre retour en tant que client nous permet tous les jours de nous améliorer

Cordialement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2012

We were travelling from south of France and on a budget, i opted for this hotel. It was 30minutes with Disney morning traffic to the parks. Across the street is a supermarket for breakfast baguettes and pharmacy etc. Checked in late with the ATM machine. No hassle. Room was small, didn't master the heating, but all in all it was a place to sleep, that was clean and had a tv and shower. bathroom is compact and same design as a ship cabin bathroom. Room was cleana nd cheap, exactly what we wanted. 29euro on booking.com, not to be sniffed at. No dealings with any staff so no comment on that.

  • Stayed: November 2011, travelled as a couple
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1  Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORINNE C, Gérant at Premiere Classe Fontenay Tresigny, responded to this reviewResponded 19 May 2015
Google Translation

Cher client,

Je vous remercie de nous avoir fait un retour concernant votre séjour,


Votre retour en tant que client nous permet tous les jours de nous améliorer

Cordialement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2007

When me and my wife saw the "1 star" rating, we thought we'd rather stay at another hotel. However, we took a look at some of the photos provided by trip advisor, and found it looked really nice. We thought we would give it a try, as it was pretty cheap, and the overall appearance looked amazing. The scene of the hotel looked bright and colourful and the kids liked the look of it, as well as me and my wife. May I point out my kids are 10, 13 and 15 years old, which is a small variation of ages.
When we got there, we expected nothing better. The children were all happy in the hotel, mostly because it was so well themed. We had alot of fun, and the meals were brilliant.

Julliet Crowing

Stayed: July 2007
1  Thank MrJCrowing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORINNE C, Gérant at Premiere Classe Fontenay Tresigny, responded to this reviewResponded 19 May 2015
Google Translation

Cher client,

Je vous remercie de nous avoir fait un retour concernant votre séjour,

Votre retour en tant que client nous permet tous les jours de nous améliorer

Cordialement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018
Google Translation

  • Stayed: January 2018, travelled solo
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Review collected in partnership with premiereclasse.com - Louvre Hotels Group
Thank hubie-w78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017
Google Translation

  • Stayed: October 2017, travelled with family
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    • Cleanliness
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Review collected in partnership with premiereclasse.com - Louvre Hotels Group
Thank gaellel462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Premiere Classe Fontenay Tresigny

Address: 114 rue Bertaux, 77610 Fontenay-Tresigny, France
Region: France > Ile-de-France > Seine-et-Marne > Fontenay-Tresigny
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Fontenay-Tresigny
Price Range: C$53 - C$71 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Premiere Classe Fontenay Tresigny 1*
Number of rooms: 70
Reservation Options:
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