The hotel was booked and paid for in January 2015. When my family and I arrived at the hotel, we were advised that there was a tax to pay which we were unaware of. The tax of 5 cents had to be taken from my card which I had, but the payment would not be taken from the card due to the small amount of the payment! I phoned the Head Office and spoke with a very helpful person called John Paul who explained that the tax was initiated in July by the french Government. He then put me in touch with a helpful person called Corrina who helped with this issue and we were checked in. We also found out that the booking reference had changed (without any my being notified), which compounded the situation, hence when I had attempted to carry out a fast check in online the night before the reference number was different so had failed. Unfortunately this process took over an hour, which meant that I was late to an important event. When in the hotel room, the cold water did not work, and there was a cigarette burn in one of the sheets.The process of check in was not a pleasant one.
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