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All reviewswheelchair userelectric wheelchairadapted apartmentshopping centrewell stocked supermarketsmall supermarket on sitewhole complexdisabled guestscrazy golfwet roomclose to the airportself cateringmobility scooterrelaxing holidaybedroom bungalowfridge freezerexcellent accommodation
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Reviewed August 19, 2016

This was our first visit to Lanzarote so were anxious to know what it would be like, not just the hotel but the area itself. On arriving at the Nuatilus where we had booked two one bedroom bungalows for one week, we were greeted by a lovely, polite & friendly receptionist who filled us in on things to know while staying and gave us a complimentary upgrade to one of the bungalows to a superior one, which was so much appreciated with the space as one of our party was in a wheelchair and having the extra space made a big difference

The bungalows were spacious, clean and well equipment, a home from home environment in which to relax and chill out. The hotel surroundings were immaculate, loved all the art work displayed throughout. All the staff we saluted, asked questions etc, were always so friendly, kind and informative. The pool was super, loved the idea of not holding sunbeds with towels, as I did see a staff member remove towels from unattended sunbeds, but should be more strict I feel as I saw towels on other sunbeds another day that were there for a few hours when passing through. We had breakfast everyone morning in the hotel, very plentiful and great variety for €7, but think the juices should be of better quality.

The accommodation catered for wheelchair users in a big way, no steps around, ramps and half of bungalows are wheelchair adapted/accessible, chair lift into pool, this place is a most for any wheelchair user visiting lanzarote and also for non wheelchair users, even outside the hotel, down the nearby beach, shops/resturant is all on the flat, which made things so easy for us while visiting Lanzarote.

The place is alot more quieter then the other two big hotels nearby, which when passing you can hear alot of screaming kids, sounded like big creches than hotels, but the Nuatilus is smaller too so not as many kiddies, more adults it looked like if that's what you prefer.

The only thing that we felt we didn't like were the cups in the bungalows, the handles were too small, like lil teacups, people with big fingers would have trouble using, felt they were a safety hazard and more of a risk of dropping them because of the handles and more at risk also of burning yourself, should have mugs, get rid of the saucers also, no need for them on holidays and less cleaning them

Thank you Nautilus for making our first visit to Lanzarote a fabulous one, we would hightly recommend you, and loved Matagorda and Puerto Del Carmen, this won't be our only visit, hope to be back again.

Room Tip: Away from the pool for a quieter stay
  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded August 22, 2016

> Dear Valerie,
> We cannot thank you enough for such a review.
> Next time please ask the reception staff the mugs for your apartment , to enjoy your tea or coffee.
>
> We are glad that you had a nice, relaxing stay with us and certainly hope to welcoming you back in the near future
> In the meantime we all send you our warmest wishes.
> P.S.We love your photo of our art pieces. Thank you very much to share.

> Leda Giordano – Nautilus Team

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Reviewed August 17, 2016 via mobile

Fantastic location only 5 minutes walk to the local shops and the beach. friendly and helpful staff, short transfer time from the airport. The accommodation is well maintained with rooms cleaned regularly. Great swimming pool area with easy access for disabled. The complex is suitable for all age groups. As a family we had a fantastic 10 night stay at the nautilus and we will certainly book again, very impressed.

Stayed: August 2016, travelled with family
2  Thank jimswales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded August 19, 2016

Dear Guest:
We all would like to thank you for posting your impressions about Nautilus Lanzarote. We are happy to see you felt comfortable.

For your next reservation, please let us know anything you might want arranged upon arrival.
We all send you our warmest regards.

Leda Giordano – Nautilus Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 17, 2016

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded August 19, 2016

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Reviewed August 15, 2016

Second time here and will go back again.
It is clean, the staff are friendly, the pool is great and there is a chair to assist anyone with physical disabilities to get into the pool as well as easy access for wheelchairs, the appartments are well furnished the shower in the bathroom is powerful and the water is always a good temperature . For a small price and well aorth it you can have air conditioning
There was a really nice atmospher around the pool and all the guest who were there were really friendly.
the only thing it lacks is a bar however there is a shop where you can buy most thing including cold drinks
it is near to the shopping centre and the beach.
you can take a short walk to watch the aeroplanes taking off and landing
Only a few minutes from the airport get your own taxi from the airport
When we have stayed here it has always been very quiet at night lovely place for families to stay there were 9 of us of varied ages
highly recommended

Room Tip: There are rooms which lead stright out to the pool
  • Stayed: July 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
4  Thank PrivatePike1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded August 19, 2016

Dear Guests,

First of all, we would like to thank you  for sharing your opinion. And for coming back once more!
We are really please that you enjoy your holiday with your family  .
As you well say we are really lucky with all our guests because they are absolutely special including you , you can always feel a positive atmosphere
For your next reservation, if there is anything we can arrange for you, please do not hesitate to contacting us.
All the best and see you soon .
Leda Giordano – Nautilus Team

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Reviewed August 15, 2016

We have just returned from a fabulous stay at Nautilus. I was very impressed with the apartment - spotless clean and plenty of space. There was also two bathrooms which is very convenient. The apartment was cleaned every day except Sunday. There is free wifi in the apartment. There is a large pool which is quite cold, but great for a refreshing swim. There is also a baby pool. There are great facilities for wheelchair users such as the chair that lowers into the pool. Nautilus is also ideal for families as there is a playground and minigolf. There is a supermarket downstairs, which is very convenient. There are also laundry facilities to wash clothes for €5. The staff were very friendly and attentive. Nautilus is in a great location in Matagorda. Only a 5 minute walk to the beach with several shops and restaurants nearby. Many more shops and restaurants can be found in Puerto del Carmen which is a longer walk / taxi ride away. We had a very enjoyable stay and I look forward to returning to Nautilus.

  • Stayed: August 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Alysia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded August 16, 2016

Dear Alysia,
Thank to take time for this beautiful review on Tripadvisor.
Your words are the best reward for all the Nautilus Team .
We are really happy that you enjoy your stay with us and you like the area of Matagorda
We look forward to seeing you and your family for your next holiday in Lanzarote .

Kindest regards,
Leda Giordano -Nautilus Team

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