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Reviews (948)
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All reviewswheelchair userelectric wheelchairadapted apartmentwell stocked supermarketshopping centresmall supermarket on sitewhole complexdisabled guestscrazy golfwet roommobility scooterself cateringclose to the airportlimited mobilityrelaxing holidaybedroom bungalowfridge freezer
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Reviewed September 24, 2017 via mobile

Spotlessly clean hotel, as is most of the area, with lovely friendly staff. They focus on accessibility so fantastic if you have limited mobility. Gardens and grounds dotted with interesting artworks, and fine paintings in all the rooms. You are 2 minutes to the beach with a long promenade with ample benches to rest and enjoy the views. A good selection of bars and eateries just 3 minutes away. It is situated about 4K from the airport so no need for a transfer, just walk outside and the taxis are lining up, cost €11 one way. You do however hear the planes comIng and going. There is a supermarket downstairs from the reception, 2 lovely swimming pools with loads of loungers, but the only down side for me was there is no bar, so down to the supermarket for a beer if you get thirsty, however this does make for a very quiet and relaxing atmosphere, no music blaring!
I have loved my stays here at Nautilus so much I have found another flight and extended my stay here by 3 more days! Highly recommended.

Stayed: September 2017, travelled solo
2  Thank geordiebri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded September 25, 2017

Dear Redditch

We sure cannot thank you enough for your kind words and to share your opinion on tripadvisor .

We believe critics like this one are a useful tool for other customers looking for accommodation specially for those with special needs or art lovers .

We hare happy that you found us and hope this is the first of many times in your company.

Looking forward to see you soon

Kindest Regards

Leda Giordano – Nautilus Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2017

Our second visit to this lovely complex. First two weeks in September. Same bungalow. As last year..lovely pool complex spotlessly clean. No bugs. All walkways are machine cleaned every morning. Very important as our son is a wheelchair user . Lovely friendly staff. A big Gracias to Olga who cleaned our place every day. A lovely cheerful lady. She remembered us from last year. Looking forward to our next visit

Room Tip: Rooms around the pool are adapted but a little more expensive. The whole complex is wheelchair accessible.
  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Redser1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded September 25, 2017

Dear Redser1955

Thank you very much for sharing your opinion. It is good to know that you enjoyed a relaxed stay with us one again.

The area of Matagorda turns out to be very suitable for wheelchair users. If we go little bit further, there is also an amphibious chair service in Playa de los Pocillos (not very far from us) it is needed to be booked in advance but very enjoyable for those who wants a bath in the sea!
We would like to thank you once more for your review and hope to welcoming you soon in Nautilus Lanzarote.

PS : we will let Olga know that you mentioned her ( she will love it)

All the best.
Nautilus Team – Leda Giordano.

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Reviewed September 18, 2017

Have just returned from a week long stay at the Nautilus with my 84 year old mum. I have reviewed the property after previous visits and despite the passage of time, I still rate it as 5 stars. For us quite literally a little piece of heaven. It is so peaceful, calm and relaxing. The entire complex is immaculate - the housekeeping staff and the grounds staff keep the entire area spotless and the reception staff are exceptional. Nothing is too much trouble for them. Now occasionally things will go wrong or break down (e.g. kettle or patio umbrella) but report it to the reception staff and it will be sorted right away. They can also sort out excursions, taxis etc.
The apartments themselves are fabulous. I have stayed in one bedroom apartments (with my mum) and also a two bedroom apartment (with friends) and found that they were very spacious and very well equipped with everything you could possibly need.
The living room area has a large settee plus a table and chairs. There is a wifi router in every apartment (which is free). There is also a large flat screen TV which has numerous channels, now including BBC1,2, ITV and Channel 4.
There is an air conditioning unit in each living area, which is available for a nominal charge. Each bedroom has a ceiling fan. The beds are very comfortable and there is plenty of wardrobe space.
The bathroom is also spacious and most have a shower which in my experience is powerful. Each apartment also has an enclosed area where you can hang out clothes and also a patio with table, chairs, loungers and a large patio umbrella.
Many of the apartments are specially adapted for persons with mobility challenges and although my mum doesn't require this, she is elderly and walks with a stick and the whole complex has ramps which means that she can walk around very easily but is also accessible for wheelchairs.
Some reviewers have mentioned that they would like to be able to get drinks by the pool,(there is an adult pool and also one for children) however the fact that the complex does not have a bar is a major plus for me. There is also no restaurant but they do provide breakfast (for a charge) and also you can pre-order lunch. There is a well stocked supermarket on the premises which provided all my requirements and very economic.
There are restaurants and bars only a short walk away and Puerto del Carmen is only a short taxi ride away. If you want buzz, entertainment and everything on site, then there are other locations but if you want a quiet, calm,peaceful and relaxing holiday in immaculate and spacious apartments and in a great complex - then I would suggest you would love a stay at the Nautilus. Already planning to return in 2018.

Room Tip: Please advise the reception staff at the time of booking if you require an adapted apartment for guests with mobility issues.
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank ThistleTigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded September 25, 2017

Dear ThistleTigger

Thank you so much for taking the time to write such an amazing review on tripadvisor
We are very happy to know that you enjoyed your family holidays we love you and your mum , she is always nice and full of energy .
Looking forward to see you again in November this time with the girls ;-)

Kindest regards from all the staff and thanks to choose Nautilus ones again !!
Leda Giordano -Nautilus Team

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Reviewed September 16, 2017 via mobile

Stayed here with my family in March 2017. My father is disabled and it can be difficult to find a place with the right facilities. We stayed in one of the Nautilus specially modified bungalows.
It was fantastic and right beside the pool. We were able to rent a mobility scooter through the hotel and dad was able to whiz around the area with us.
The staff was really helpful and we will definitely be back.

Stayed: March 2017, travelled with family
2  Thank Alison Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 15, 2017 via mobile

We have just returned from a fabulous 10 days and can honestly say what a great complex. Great sized functional apartment with a sun trap balcony. Always plenty of available sun beds around the pool. Very helpful & friendly staff.

Stayed: September 2017, travelled as a couple
3  Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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