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“Magnificent”

Review of Villa Esplendida

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Very good
14 reviews
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Overview
Villa -
3 Bedrooms, 4 Bathrooms, Sleeps 6
Costa Adeje, Adeje, Tenerife, Canary Islands

Reviews from our community

Very good - based on 14 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
franklynl...
london
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Magnificent”
Reviewed January 3, 2013 for a stay in December 2012

This villa is just heaven,

We arrived and it took our breath away, and we had maid service and they were so friendly,

The beds were such good quality, I slept better than I would at home, I was so impressed I had a huge bath which was so relaxing,

Our pool had problem with heating normally would have been upset but was so beautiful overall, we just relaxed and enjoyed rest,

Ruth was so friendly and was on hand for anything we needed, we couldn't work gas BBQ she came over with maids to help us, as was friends birthday BBQ,

Overall just the most spectacular villa and experience

Will definatley return

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Beautiful decor and so clean and comfy
Liked least: Would have liked swim in heated pool but small thing as rest so perfect
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Jan 2013
Hi Sally,

It was a pleasure to have you in our villas and we are very happy that you and your partner had enjoyed it.
You and our partner are very wellcome anytime
Thanks.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anthony S
Manchester
Level 4 Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Sour taste”
Reviewed December 4, 2012 for a stay in November 2012
1
person found this review helpful

I need to break this review into 2 separate parts. Firstly the villa and accomodation were excellent. The quality of the rooms, garden, dining areas, and the fixtures and fittings were excellent. The two main bedrooms are very large with plenty of cupboard space and large bathrooms. The 3rd bedroom is more of a study and not really usable except for a child. it is the 2nd aspect of my review that will stop me from using this villa again and more specifically the letting agents. The agent requires cash for the villa upon arrival so be sure to bring plenty. This all seemed a little suspicious to me and not something I have ever come across before. You may want to be aware that the villa was also not the one in the photograph but the one next door to it but the facilities were the same. My major problem is with the after service. My son inadvertently left his new jacket in his wardrobe which we noticed notice an hour after leaving however we had checked in at the airport and it was too late to turn around for it. I immediately contacted Ruth at the letting agents and asked if this could be sent to me in the UK if I sent money for the packaging and shipping. There was a prompt reply to say this was not a problem much to the relief of my son as this jacket was only purchased a few days before the holiday. This relief has turned to dismay as my subsequent 4 emails to the letting agent to determine how much it would cost, where I should send the money, and how long it would take to despatch, have all been completely ignored.
I suspect this new jacket is being worn by somebody else now and I do not do business with people I cannot trust so I will not be using this agent again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The condition of the villa was excellent
Liked least: The service from the letting agent.
Travelling group: Other
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Dec 2012
Dear customer,

We are very disappointed with everything that you are saying about our villas, nobody has complains anything in 2 years that we have been rented them,thats why 80% of our clients are regular customers,everybody is happy with the quality of the villas , the service, and the personal treatment that they received in their stay with us
Firsteable when you booked the villa we explained you that each one had 2 master bedrooms and a small office with a doble bed avaliable just for kids, thats the reason that our maximiun capacity for each villa is 4 adults and 2 childs,as everybody knows that they have been here is plenty of space for a child becouse althought the small bedroom is not a master bedroom like the others one, the beds are doble which is plenty space for sleep twoo kids.
Second: our payment method is 10% of the total amount as a deposit and the rest of the amount is paid on the arrival to the villa, I dont think there is nothing suspicios as you said, even as you will know if you have been rented before in holidaylettings most of the owners enquire the rest of the total amount few weeks before of the arrival,and if somebody is not happy with the villa that they have booked by internet they can not do anything about it, we dont do that.
Third: About your jackect I think is very unffair what you are saying about us becouse we havent send you your sons jacket, you left just a couple days ago, as I explained you in the emails that you said that i "didnt reply you", Ive been away for a couple of days and we havent had enough time to go to post office
If some customer forgett anything we always have return it whithouth even charge any money at all, this is our policy.
Sorry about all the inconvenience, we are very happy with all of our customers but for first time in 2 years we are no happy with customers like you that try to boycott our villas for a simple jacket
Regards
Ruth
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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