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Reviewed January 21, 2018

This is our second visit to the Anthelia and the standard is even higher than before. Lots of small give-aways by the pool and in the room, and excellent service from the well trained staff. The weather was a great way of avoiding UK cold - norm around 20C, no rain, and only intermittent cloud. The hotel has three pools to choose from to suit all levels of warmth - 19C, 26C, and 30C. And there is never a problem in finding sunbeds - even on very hot days. The hotel is very well placed for walking to the south or north, with the cove of La Caleta under two miles away with bars and fish restaurants. An ideal break. We will be back!

Room Tip: All rooms have balcony and did not see one without a sea view.
  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Geoffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality Manager at Iberostar Anthelia, responded to this reviewResponded January 22, 2018

Dear Geoffrey,

We would like first of all to mention our appreciation for the loyalty you have shown us by returning to IBEROSTAR Anthelia for your latest holiday. We are also very happy that you have taken the time to share your experience with us.

Your description of our facilities and services can only be regarded as a success story and your comments show that we are on the right track with our numerous efforts and attention to detail.

Moreover, your evaluation is of the utmost importance for us because it shows through constant dialogue we can achieve the individual wishes and preferences of our guests and constantly improve on the service we provide for them.

We would like once again to thank you for this great review of our hotel and we will be very happy to welcome you back to stay with us soon.

Best regards,

Quality Manager
IBEROSTAR Anthelia

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Reviewed January 17, 2018

We benefitted of a duplex with sea view. These are new spaces, nicely decorated, very clear with modern features such as lights, showers of high standard etc. Really superb! As on the top level of the building, the bathroom receives directly light via a transparent roof creating a very pleasant atmosphere. The food was excellent, both for the breakfast and the diner. The staff was continuously very helpful and our thanks go more specifically to Adelaide. We foresee her bright future in view of her very professional whilst still human and friendly attitude.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Manager at Iberostar Anthelia, responded to this reviewResponded January 24, 2018

Dear Martin,

We are very happy to learn that you had such a brilliant time in our hospitality at IBEROSTAR Anthelia. Also, we would like to take this opportunity to thank you for your loyalty to our hotel on returning for your second visit to us.

If our multi-faceted efforts in all our areas are appreciated by our guests, this is obviously considered a success for us. We, therefore, find it wonderful that our hospitality was so well received by you and that you have written so pleasantly about it.
It would be an honour to welcome you back again in the future until then we wish you all the best.

Kind Regards,

Quality Manager
IBEROSTAR Anthelia

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Reviewed January 11, 2018

We last visited Anthelia a year ago during their upgrade of the rooms which we found disappointing. There was a shortage of space for clothes and very little area for drawers. I am delighted to say that this has been addressed and sorted because this is one of our favourite hotels and mentally crossed off but we can now return in confidence. The hotel is always impeccably clean and amenities excellent. The buffet offering is superb with out-standing variety. If there is a downside we are not too keen on the open-plan wash bowls which do not provide sufficient privacy but I guess this would be difficult to change now. The three a la carte restaurants are pretty good and also provide adequate alternatives if the buffet is not to your liking.
We stayed in the Electra block with great views of the ocean so our opinions are based on this location. Suggest you enquire if all the blocks have been re-fitted in the same manner as Electra (there are 4 other blocks ).
Hotel location is handy for shopping and walkable to Fanabe and Caletta. Finally but certainly not last the staff in all areas are friendly and helpful and this puts the icing on the cake. The animation team do a great job with the children and evening entertainment is varied and well presented. It's not possible to please everyone but this hotel tries very hard to do so which is why it's one of our favourites.

Room Tip: Electra block is closer to public beaches and restaurants
  • Stayed: January 2018, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality Manager at Iberostar Anthelia, responded to this reviewResponded January 12, 2018

Dear Brian,

We would like first of all to thank you for your excellent review of IBEROSTAR Anthelia. Also, we would like to thank you for your loyalty to our hotel on returning for your most recent visit, we are so pleased to hear that our improvements are to your satisfaction.

Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us.

We promise to extend your praise to all of our dedicated colleagues because we do have quite a remarkable team here.

It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.

Kind Regards,

Quality Manager
IBEROSTAR Anthelia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2018 via mobile

We stayed in this hotel for the second time just before Christmas. It was my 50th birthday & have never been anywhere hotter than the UK before. Weather was great & it’s an ideal place for some winter sun not too far from home flight wise.

Staff as before generally very friendly & helpful. Everything immaculate and any passing staff members always say hello. Hotel bar very good.

Great location for along the coast & excellent if you run!!

Came back to hotel room on my birthday to find a bottle of cava and a birthday cake (complete with candles & matches!!) which was great.

Really enjoyed my birthday there - it was lovely to get some sun & funny to see Christmas decorations & songs for someone from the UK!!

There were more drawers for clothes in the room we had than last time & was pleased to be on a higher floor so would request that again.

Used the travel desk this time & booked two trips. The staff there were more responsive than our last stay which was good.

Personal preference: Must remember to take a kettle next time as couldn’t have a coffee on the balcony first thing. They supply an nespresso machine but if you aren’t all inclusive there is a charge (after the welcome pack on day one).

Only downer really was the bathrobes & the response of reception. We didn’t have this issue when there in Feb 17 but on this trip both robes didn’t fit us properly. They were the waffle style and according to the label XL. However they were child size or small adult. We are not big people but for them to fit properly we’d have to be a size 8 female or small male. Looked at other guests using the pool in the morning & theirs fitted ok but were the towelling type, which must have been what we had before. Obviously not a huge issue in the scheme of things but mentioned it to reception who abruptly told us there was only one size. This was the only bad staff experience at the hotel but didn’t expect them to be so rude & abrupt. Anyway we didn’t use the robes & just got dressed before going out onto the balcony in the mornings & wore clothes down to the pool.

Will definitely visit another time and would stay at the hotel again.

Stayed: December 2017, travelled as a couple
1  Thank Dragonfly96UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality Manager at Iberostar Anthelia, responded to this reviewResponded January 10, 2018

Dear guest,

We would like to thank you very much for your particularly pleasant and helpful review of your recent stay with us at IBEROSTAR Anthelia. Also we would like to take this opportunity to thank you for your loyalty to our hotel on returning for a second visit.

Furthermore, we promise to investigate the areas of concern you raise in your review because we know it is through constant communication with our guests that we can be made aware first hand of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel.
    
Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future.

Best regards,

Quality Manager
IBEROSTAR Anthelia


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Reviewed January 6, 2018

We stayed as a family group over the new year period. We were granted the rooms we requested, nothing was too much trouble to arrange. The staff were fantastic, smiling and pleasant at all times. Big thanks to the animation team they kept all of us entertained throughout the day from breakfast until late.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank Lisbethr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality Manager at Iberostar Anthelia, responded to this reviewResponded January 8, 2018

Dear guest,

We are grateful to you for choosing IBEROSTAR Anthelia for your latest holiday, and for sharing the experience with us.

Your enthusiastic comments about one of the prime pillars we set in place to ensure amazing holidays for our guests are great to receive. Helpful and friendly staff, are one of the most important elements of our company and reading that you found them to your satisfaction is brilliant news.

Once again, we thank you for this complimentary review of your time in our hospitality.

Best Regards,

Quality Manager
IBEROSTAR Anthelia


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