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Reviewed January 7, 2016

I agree with all the positive comments in "Very nice hotel in a wonderful location” and “Fantastic Stay Christmas 2015”. However, with the "New Year" review which quotes - ‘the food was very limited and some of the things very salty or undercooked meat' - I wonder if we were at the same hotel??? We stayed from December 18th to Jan 1st.
My hotel experience having started with the Rotterdam Hilton in 1965 and since covering establishments Europe-wide, touring America, China, NZ and OZ, etc, I can say that I've very rarely been offered such an extensive range of dishes. The food was abundant, perfectly cooked and one couldn’t reasonably think of any item which was not available. Even to the point where, as well as every version of the formidable Full English Breakfast selection (including Black Pudding) – the Yoghurts, dried and fresh fruit plus a variety of Cereals could be topped up with 8 varieties of nuts and seeds.
The only 'undercooked meat' was ONE of the items, ONCE at the carvery, obviously offered for folk who like their meat 'red'. I don't, but what matter with three alternative carvery items, plus more on the self-service and with everything perfectly cooked. Plus staff unfailingly helpful, friendly, efficient and actually looking 'happy in their work’ - I remarked to the 'ex-military-looking', charming restaurant maitre d that his Dining Hall was worth 6 stars!
The two Gala Dinners were tremendous fun, with the staff putting on a delightful ‘serving performance.' And I'm sorry for anyone who's tastes objected to the Xmas Day MAIN course (of four, plus wines and Champagne) consisting of Roast Duck, Anna Potatoes, Mushroom Truffles in Plum Sauce,Brocoli Trees and Onions in Balsamic Marinade - with New Year's Eve version starting off with Roast Beef Tenderloin.
My wife agrees with all this, and as I am disabled – having to use a mini-scooter and crutches – we can affirm that the hotel staff were, without exception, unfailingly friendly and helpful . The extensive Xmas decorations were both glamorous and amusing and our room location, overlooking the pool area/upper promenade/out to sea, ideal.
It is, of course, quite possible that other guests might have been unfortunate enough to find something to genuinely criticize, but we are seriously considering returning next year. ‘Nuff said!

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank LLEWELLYN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLACIDO G, Manager at Guayarmina Princess, responded to this reviewResponded January 8, 2016

Dear Guest

Wow ! What can I say?

Thank you! your review is much appreciated and we are very happy that you enjoyed your stay here in particular the service, I will pass your kind words on to the 2º Maitre Manuel Piñero and the Chefs and their teams.

The staff are the backbone of the hotel and without their dedication and energy in trying to make our guest´s stay the most enjoyable possible this could not be achieved.

Just a note on the Christmas decorations a large number were made from recycled materials, and members of the staff made these.

We do hope that you will visit us again in the very near future.

Yours Sincerely

Placido Gonzalez

Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2016 via mobile

Myself and my partner first visited this hotel in 2014 and absolutely loved it, so much so we returned in 2015 with our 6 month old daughter. Wide variety of good quality food, staff so friendly and helpful and beautiful surroundings. We are looking forward to returning for another family holiday in 2016 xx

Stayed: June 2015, travelled with family
4  Thank AmyDarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLACIDO G, Manager at Guayarmina Princess, responded to this reviewResponded January 8, 2016

Dear Guest

Thank you for taking the time to write your lovely opinion of our hotel.

The praise that you have given to all departments is heartwarming and I will personally ensure that your words are transmitted to them.

We are very pleased that your stay was so enjoyable and that our prime location met your expectations.

Once again thank you for your time and we look forward to seeing you again in the future.

Best Regards

Placido Gonzalez

Manager

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Reviewed January 7, 2016

We stayed for a week over New Year to celebrate our wedding anniversary and a friend's birthday. The public areas of the hotel were very good and clean and staff excellent. However, there were issues with our allocated rooms. We travelled with a friend who paid 50% extra for sole occupancy. When we were shown our rooms, both of which were of a size suitable for families, we asked if we could change, as they were down in "the dungeon" with no sun and balconies overlooked by pedestrians on the street outside. We were advised this would not be possible until two days before our departure, and in the event we did not want the hassle of moving all our clothes, etc.so stayed put. Speaking with the hotel staff, it seems that solo travellers are always put on on the dungeon floor and because we all booked together, we were put next door as well. This seems a very unfair policy, and could put us off returning to what otherwise was a lovely hotel.

The shower and bath were also unsuitable for older people as there were no handrails and it was necessary to stand in the bath to turn on the taps.

One other point, why is the swimming pool in two halves, with one side little used - I assume because it felt colder? There were a lot of children using the pool, and it was difficult for adults who wanted a proper swim, to avoid them. Also, I am used to aquagym classes and enjoyed those put on in the pool - but why weren't those not interested in joining in, not told to go into the other half of the pool. I had children doing handstands around me when I was in the class, which was very annoying.

Room Tip: There was no choice offered - as per remarks above
  • Stayed: December 2015, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Georgina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLACIDO G, Manager at Guayarmina Princess, responded to this reviewResponded January 8, 2016

Dear Guest

Thank you for the time that you have taken in writing your review, it is much appreciated.

We have taken your constructive comments on board, and will pass on your words to the reception team .

Hopefully we will be able to fulfill your expectations in the near future, and remain at your entire disposal for any requests you might have regarding coming vacations.

Best Regards

Placido Gonzalez

Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2016

We have just come back from a christmas break, the hotel is lovely. The entrance and swimming pool is very grand. The hotel is huge, much bigger than we normally go to. There is a area for adults only where there is plenty of lounges and parasols. There is plenty of entertainment. The staff are all very friendly and helpful. There is a good selection of food but been a big hotel the restaurant is always busy. The hotel is in a good position for walking into Las Americas or to La Caleta (a lovely little bay where you can sit and have a quiet drink or something to eat)

Room Tip: Ask for a quiet room away from the entertainment
  • Stayed: December 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank GrannyMConsett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLACIDO G, Manager at Guayarmina Princess, responded to this reviewResponded January 8, 2016

Dear Guest

Thank you for the time you have taken to write a review of your holiday experience.
We are grateful for your feedback as it helps us identify areas that could use more attention to detail.

We thank you for pointing out the friendliness of our staff .

We have taken your constructive comments on board and will share them with our team.

Hopefully we will be able to fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations.

Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products.

Thank you once again for your time

Kindest Regards

Placido Gonzalez

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Reviewed January 6, 2016

returned yet again to guayramina had great time apart from new years eve when a guy

wanted to argue over a chair and used absolutely disgusting language to my wife .
how ever we kept our cool and did not let it spoil our friends or our evening .The staff do a great job and work hard to keep everybody happy .Gala evenings were good as always well done Guayramina see you soon.

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank rocket014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLACIDO G, Manager at Guayarmina Princess, responded to this reviewResponded January 13, 2016

Dear Guest

What can I say, but thank you . It is guests such as yourselves that make our job worthwhile.

We are grateful that you have taken the time out of your day to write such a glowing review.
And we look forward to seeing you once again in the near future.

Best Regards

Placido Gonzalez

Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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