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“Exceeded my expectations”

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Rochester, Michigan
Level 5 Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Exceeded my expectations”
Reviewed 2 April 2012

My wife and her best friend had gone to this place in February 2011 and they wanted to go back. This time the best friends sister and myself came along as the wife and I celebrated an anniversary. From the moment we arrived, they congratulated us on our anniversary and repeat business, we were surprised and appreciated the upgrade to an oceanview room in Building 74 top floor, overlooking the tranquility pool. But it got better, out butler brought champagne before dinner, and when we came back the first night, they had laid rose petals in the room and drawn a bubble bath for us. All of this was not requested, but made for an amazing start to the experience. I will not ramble about the amenties and food, they were all top notch, I did not have a bad meal. Toni's Surf and Turf was my favorite, the Italian was amazing and the Japanese Habachi was very good as well. Be sure to book your dinners upon arrival as the slots fill up fast. The staff was amazing and friendly in every corner of the property. I was surprised at how many of the staff remembered my wife from the previous year. Also for the divers reading this, the Dressel Drivers staff is top notch. I did my pool check and then dove three times during my stay. They did an awesome job and the dives were all different and wonderful. Next trip I want to go to the Cozumel trip for the day. Also, don't be afraid to take a taxi to Playa Del Carmen. It is $25 each way for a taxi, or $5 per person for the bus on a schedule, taxi is much better. Bottom line, amazing experience, didn't stay long enough and can't wait to go again. Many many thanks to the staff of the Grand...until next time....

Room Tip: We were in Building 74 overlooking the quiet pool and it was delightful, having spent a lot of time...
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  • Stayed March 2012, travelled as a couple
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Helpful?
11 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 13 April 2012
Dear Guest:

Thank you for your delightful review. We are proud of our team of hardworking and friendly staff, who continue to help us reach our goal of being resort of choice in the Caribbean. Your review shows that we are on the right path to achieve this goal. Your kind words about the food will also encourage the culinary team. We remind you that we are here to serve you and look forward to welcoming you again.

Quality manager - Iberostar Mexico
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Ontario
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 2 April 2012

Our 2nd visit to the Grand and loved it! We booked an oceanfront room (highly recommend it--worth the extra cash) and were given the corner suite, top floor of Bldg #70--it was fabulous with an outdoor jacuzzi. Upon our arrival, the butler noted that my birthday was coming up; on my birthday after dinner, we returned to the room to find a bottle of champagne on ice . A very nice surprise.

We particularly enjoyed the Gourmet restaurant. The outdoor grill at lunch served up fantastic lobster. We spent all our time at the beach and had no difficulty finding palapas. Word of caution--the ocean though beautiful can be very treacherous--while we were there, the lifeguards had to rescue a number of people from the surf (even though the red flags were up).

The service at the Grand was as attentive as ever. All of the staff were friendly and efficient. That being said--honourable mention to "Perfecto", the bartender at the lobby bar. His drinks were like his name "perfecto" as were his manner and service. Iberostar should be proud to have such an ambassador!!.

Once you have been to the Grand, it is impossible to go anywhere else. We'll be back!!!!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
9 Thank Ontariocanadians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 13 April 2012
Dear Guest:

Thank you for kind review of your recent stay at the Iberostar Grand Paraiso. It was our pleasure to learn that you had an enjoyable vacation for second time and that you enjoyed your Birthday and the warm of our staff. We are proud of employees like Perfecto who exemplify the quality of personal service which we strive to offer. We have no doubt that your words will be motivating not just him but all of them.

We trust that as you reminisce on your visit you will remember us fondly as being your Mexican Family and not hesitate to make plans to visit with us again. It would be our pleasure to serve you again.

Warmest,

Quality manager - Iberostar Mexico
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Boston
Level 5 Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 1 April 2012

This was my sixth visit to the grande and it still feels like a piece of heaven..Since my last visit I went to the Grande in Jamacia, Serects Maroma and Excellence Cancun...All were nice and in the same price range, however none compared to the food and service of the Grand Paraiso...I have decided to just keep coming back...The employees are so kind and will do whatever it takes to make your stay enjoyable!! Go for the oceanfront room..It will take your breathe away..Usually visit with my family but this time went with my cousin.. Only stayed three nights, bit of a tease but will return in may for longer.

Room Tip: oceanfront building 70
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank AddictedToTravel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 13 April 2012
Dear Guest:

Thank you for your delightful review. We are thrilled to have heard about the fantastic vacation you recently enjoyed with us here at the Iberostar Grand Paraiso and it is even more important when is from a repeat guest, because that it means we really are in the right path. Your specific mention of our food, service and staff is also deeply appreciated.

We are proud of the hard work and dedication that our team continues to display, but hearing from you reminds us how fortunate we are to have them. If you need any assistance for your reservations in May please let us know via email and we will assure we have everything ready for your stay with us at the Iberostar Grand Paraiso!

Best Regards,

Quality manager - Iberostar Mexico
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uk
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 April 2012

My husband & i have stayed in Sandals & 5 star resorts in Mexico Jamaica The Bahamas & The Domincan Republic,This Hotel is the best by far, From the minute you step into the foyer you can feel & see the granduer .I really dont need to write a long review as all previous guests have mentioned just about everything being superb.Believe me it is.Its an absolutely beautiful hotel with the most friendly staff you could wish for,& they do remember your name,Very impressed with that.We dont normally go to the shows but we were persuaded to go to the Rock show.It was brilliant. wish we had gone to them all , very talented artists.

The beach is wonderful ,we walked for miles everyday which is a good thing as the food was so very very good!

Lastly we have stayed in 4 other Iberostar hotels & the standard has always been good.

The Grand Paraiso stands out above all the others, EXCELLENT ,

We were at the resort from 12th March to 24th March .& have booked already for next year.

We have requested the same top floor room overlooking the indoor pool & garden.

CANT WAIT ...

Room Tip: topfloor gardenview lovely..no need to upgrade to oceanview ..if you spend all day on the beach anyw...
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  • Stayed March 2012, travelled as a couple
    • Service
Helpful?
6 Thank leedsunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 13 April 2012
Dear Guest:

Thank you for sharing your review with other travelers. And we appreciated even more because you are an experience traveler. We take great pleasure in knowing that you recognized our efforts made in ensuring that you had a hassle-free and relaxing vacation. Your kind comments as it pertains to our hotel scenery and staff are greatly appreciated and will serve to motivate us.
We will be waiting for welcoming you again!

Kindest Regards,

Quality manager - Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 March 2012

My family and I have just returned from 2 weeks at the Iberostar resort, with 9 nights at the Maya and 5 nights at the Grand. We have been holidaying at this resort for 10 years - the Lindo, Maya and Grand. I look forward every year to 2 weeks of relaxation, great food and luxury - and haven't been disappointed.
The staff are fabulous and can't do enough for you. Alex on the front desk of the Maya and Suzanna the concierge of our building helped us organise reservations etc for our party which included our friends from Canada. The 2nd part of our stay at the Grand was true luxury and I hope that it is something that we will be able to repeat next year.
Roll on March 2013!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 13 April 2012
Dear Guest:

Thank you so much for choosing to return to the Iberostar Paraiso Resort again! Wow 10 years with us!!! Your repeat visits to our resort means a lot to us as it reflects our continued dedication in meeting your expectations.
We put great emphasis on providing first-class accommodation, with genuine warm service and ensuring that you are treated to the finest food and beverages.
You can be assured that we look forward to welcoming you “back home” where your Mexican family awaits you.

Quality manager - Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 March 2012

W recently spent two wonderful weeks at the grand paraiso and it was wonderful and I must say all the staff were wonderful. A great selection of food and drink. We had an ocean front room and the view was spectacular well worth paying extra for, I could spend ages just sitting watching the ocean (with a glass or two of wine supplied by excellent room service). The room was kept spotless and all the waiters in buffet and restaurant were very attentive and great fun as were the staff at the pool bar, Daniel remember what I taught you at 5.55? Last orders ladies and gentlemen please!!! Most mornings at breakfast we would receive a visitor Mr. Pancho. He was a very friendly racoon who had a love of sugar and would come to the table and beg. My only disappointment was that the sea was too rough for me to go in and that was not the hotels fault.

Room Tip: Ocean view and upper floors
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 13 April 2012
Dear Guest:

Thank you for your positive endorsement of our resort. We appreciate that you took the time to itemize all those aspects that made the trip worthwhile. We pride ourselves on creating special memories here at the Iberostar Grand Paraiso.

Regards,

Quality manager - Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, IN
Level 5 Contributor
68 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 March 2012

The wife and I went back for the third time for a week. It is like staying in a palace. A beautiful property. We love the room, the food (we're foodies), the drinks, and the "serenity" pool.The staff are wonderful. It is a lovely place to go to relax.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Marty_Darte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 13 April 2012
Dear Guest,

We are the palace because you are the royalty. Our guests are the leitmotiv of our job. We love what we do and mostly to host people as you. We will be waiting for you to come back at home.

Best Regards,

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Paraiso

Property: Iberostar Grand Hotel Paraiso
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya

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