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“not well maintained/managed” 2 of 5 bubbles
Review of Crowne Plaza Milan - Malpensa Airport

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Crowne Plaza Milan - Malpensa Airport
Ranked #5 of 10 Hotels in Somma Lombardo
New York
Level Contributor
123 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“not well maintained/managed”
2 of 5 bubbles Reviewed 13 June 2011

This hotel would be ok and is very convenient to mxp BUT every time we stay (and we have stayed about a dozen times) we have problems. We have had a broken shower faucet handle (it had been artfully placed as if it worked by the staff), non working safes, non smoking rooms that reeked of smoke, no soap in the bathroom, etc. Small things, but when you are tired or in a hurry (and they make you change 4 rooms because they can't find one w/out problems!) it's a bummer. On top of it he restaurant is not very good and very expensive. Spa not always working. Oh, and they started charging for wifi.

  • Stayed June 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank g-and-s-NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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696 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
South Hadley, Massachusetts
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 27 May 2011

The Sheraton is the hotel actually in the airport (Terminal 1), which I foolishly didn't realize until after I'd arrived. Fortunately the Crowne Plaza was able to send over the shuttle which I thanked them for profusely. The hotel seemed almost empty - very quiet with no one out and about when I arrived. The staff were ok and the room service food was ok. The bathroom was nice, well designed. The Sheraton seemed more convenient for an early morning flight however, so I'll probably stay there again if needed.

I also agree with another review - the area of the hotel is very rundown and a little sketchy, but the hotel itself seems recently redone.

  • Stayed November 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank thoma22d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
2 reviews
5 of 5 bubbles Reviewed 23 May 2011

The buffet is excellent. The service is and attitude are second to none. There are less expensive alternatives adjacent to Malpensa, but no better value. I actually look forward to a good rest before each return flight. A repeat customer.

Room Tip: As a repeat customer, always good!
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  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bobflo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schenectady, New York
1 review
5 of 5 bubbles Reviewed 13 May 2011

I stayed there for eleven nights and the staff was exceptional to say the least. The Room was excellent, the food good the bar great. I got to know the staff on a frist name basis and they sent me on some great advertures. My family has a home in ARPINO IN FR0SNONE Italy so the staff called me MR. Frosnone and then it was Mr. Frank. Everyone spoke english and was happy to do so, because my Atalian is terriable. I am going back next Year and can't wait to see all my new friends.

MR. FRANK

  • Stayed February 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MRFRANK58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 12 April 2011

We choose to stay here due to its proximity to the airport. We had a lovely relaxing stay before our flight home. The staff were lovely. We used the shuttle bus both to and from the airport and only had to wait a few minutes both times. There is nothing close by, so if you dont have a car, the hotels restaurant is the only way to go. We ordered room service and it was excellent! Our room was in great shape. We had a great relaxing nights sleep. All modern amentities. A great place to stay before a flight out or after just arriving in Milan.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travel_Bug0003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 4 April 2011

My daughter and I were staying in the "sister hotel" down the road and Crowne Plaza had the dining facilities closest to us. We found the wait staff, bartender and especially the operations manager to be top notch. We were on holiday and first time traveling thorough Italy,and we felt a little out of our element at times-the manager was very helpful with valuable information from the taxi's to local customs. The food was wonderfully prepared and before we realized it, we had enjoyed a 2hour dinner. Kudos to Crowne Plaza for having such a great staff and we will be back for sure!

Room Tip: n/a
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  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank heronp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 19 March 2011

Great, clean property. Terrible service. Shuttle appears to be a contract service at night. We were left standing in the cold and rain for over an hour both nights of our stay. No apologies from the staff. Very rude all around. The African lady on the desk at nite was the only one I wouldn't fire! Also, no options for food other than the hotel, as the only thing close is a prison. Plate of french fries was $13. Lobby computer or wifi was $8 for one hour. We stayed there because of convenience of airport as we arrived late and had an early moring flight two nites later. It is 40 minutes by train out of the tourist area. I am a frequent traveler with 30 countries to my credit and a priority club member with Holiday Inn. I can say this is the worst service I've ever experienced with Holiday Inn properties!

  • Stayed March 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank dgage30445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Milan - Malpensa Airport

Property: Crowne Plaza Milan - Malpensa Airport
Address: Case Nuove Via Arturo Ferrarin 7, 21019 Somma Lombardo, Italy
Phone Number:
Region: Italy > Lombardy > Province of Varese > Somma Lombardo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in Somma Lombardo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Milan - Malpensa Airport 4*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to Crowne Plaza Milan-Malpensa Airport, an upscale 4 star superior hotel located just 2 minutes away from Milan Malpensa International Airport. Take advantage of our complimentary shuttle running to/from Terminal 1 on a scheduled basis and Terminal 2 on request. Alternatively, the airport offers a 24hr free shuttle service between the two Terminals with a bus stop just 500m from the hotel. Choose one of our contemporary and elegant rooms and stay connected with your family and colleagues using Wireless and Wired internet connection. If you need to work while dining either in our bar or restaurant, Wi-Fi connection will be on us! Treat yourself to a mouth watering Italian meal in our restaurant La Brughiera , recently awarded the Food & Beverage Excellence prize for 2008. The bar I Celti with its variety of snacks, healthy options and international drinks, represents the perfect place to do business or to enjoy moments of relax. After a tiring working day or before a long flight why not to unwind or exercise in our complimentary Health & Fitness Centre featuring cardio-fitness circuit, sauna and Turkish bath. Whether looking for a breakout room for interviews or a location for your next annual conference Crowne Plaza Milan-Malpensa Airport hotel boasts a modern conference centre equipped with the latest technology. Enjoy your stay with us! ... more   less 
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Also Known As:
Crowne Plaza Milan - Malpensa Airport Hotel Somma Lombardo
Crowne Plaza Somma Lombardo
Crowne Plaza Milan - Malpensa Airport Italy/Somma Lombardo

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