Although enjoyable 5 days mostly, some what disappointing as it doesn't have the services and facilities one expects of a Grand Mercure property or would associate with a resort facility. The reception and dining facilities are detached from the main guestrooms, and there is no one on phone or available after certain hours, frankly the hours or lack of hours the resturant and reception desk was open over a fully booked 100% full I was told (given couldnt move rooms even with all the noise issues we endured as others checke din and out)Easter holiday period was very poor. The lack of publicising limited resturant and reception services to guests at check-in, we checked in on the Thursday late afternoon of the Easter Break, luckily we made a run into Mansfield for a few basic supplies. Likewise I agree with others that have commented about noise issues.. I found the quiet room I had requested was anything but.. the rooms are very basic, clean, although no bath disappointing, and only just one hook to hang a towe on back of doorl!!! Given as a AVC member our room wasnt serviced in the 5 night stay, the lack of ability to be able to hang bath towels to air I found unacceptable. Also on check-in I established that for the periosd of our stay only 20% were vacation club members yet we seemed to have been placed in one of the worst locations of the property.. very noisy, given the slamming doors of the emergency exit that some guests and un superivised kids continued to use near to our room. Our room being a studio room under the living area of the Level 3 one bed Apartment above is ridiculous,the uncarpeted mezzanine flooring above us allowed even the slighted sound to be heard in our room,every chair, fork, knife plate etc. The plumbing is extremely noisy so again as those above us used the kitchen, it was like my bed was in the sink!!! Poorly designed layout with little to no noise insulation.The walls are paper thin and we could even hear the actual conversation and toilet habits of the guests in the above and adjoining rooms!! On a positive were the lovely ladies (Elle and ?)that when the resturant bar was open during this Easter period made ourstay worthwhile, however I was disappointed with the service of the reception staff though(Paul and Bree), were both pleasant enough but really could have done more to focus on the customer... I was advised property was inbetween managers at the time of our stay.... told was waiting on a new GM to start.. hopefully was just a busy time with lack of staffing that left me feeling property wasnt up to the ACCOR standards I have become accustomed too.
- Official Description (provided by the hotel):
- Ideally located at the base of Victoria's famous Mount Buller. This Resort has all you need for relaxing or some soft adventure. The property is the perfect base to explore the Ski Slopes of Mount Buller, local wineries, high country horse riding (beginner or expert), 4WD touring, Mountain Bike riding, Fishing, Bushwalking and much more. In winter, it is the perfect base for Skiing, with an n site ski equipment hire facility on site. Offering stunning Four-star Apartments and studio rooms, featuring a classic & functional decor; all equipped with Kitchen facilities. As its name suggests, the complex boasts everything you need in a resort to keep you entertained and comfortable, making it the only full featured Four star Resort in the Victorian High Country. WINTER SKIING: Situated at the base of Mount Buller, the resort if perfectly positioned to cater for SKI season holidays or weekends away. With the ease and convenience of being fitted out the day before, this personalised service will make for a hassle free experience. With the flexibility of hiring for one day and then extending for extra days and the convenience of On-mountain back up service and ability to charge the hire back to your hotel room or apartment, you will find it hard to beat this service. DRYING LOCKERS - Complimentary. The only facility like it anywhere in the region. You will get your very own secure Drying locker, where you can store your ski clothing, whilst it dries over night. SKI HIRE SHOP The resorts very own ski hire shop has all the equipment you will need for both Adults and Children. All the equipment can be charged back to your room and hired on a One day basis if required. Packages are available, contact the Ski Shop for details via the Hotel Reception. EQUIPMENT - Includes Skis, Boots and Poles, Snow Board, Boots and Wrist Guards, Pants & Parkas, Walking Boots (Adult + Child)Toboggans, Helmets, Vehicle Snow Chains - Standard. RESTAURANTS: PEAKS RESTAURANT: Awarded top honour as the best country kitchen restaurant, the excellent menu combines the vibrant flavours of the high country and the presentation & sophistication of western cuisine. Be inspired by the quality reputation and multiple awards, this affordable restaurant offers. It is certainly a favourite with the local & city guests staying in the hotel. FACILITIES: SAUNA, SPA & GYM. With a Male and Female facility, you will find it hard to match this in the region. Open all year round, these areas are very clean and impeccably maintained. Fresh towels and incense. It's all here. SWIMMING POOL: 25mtrs long this pool surrounded by a great garden and grassed area is a great place to unwind and enjoy the mountain air and scenery. Lounging around furniture and umbrellas are also provided. BARBECUE ROTUNDA: This is a great area for which to gather as a family or group of friends to prepare your own meal and share your experiences of the day. BONFIRE PIT: Adjacent to the Rotunda, this is a fantastic spot to retire to in the late evening, enjoying the sites of the wondrous stars, fresh mountain air and relaxing whilst alongside the dancing flames of the bonfire. TENNIS & BEACH VOLLEYBALL COURTS: The Tennis court is floodlit so feel free to enjoy a game during the day or night. Who said you had to be at the beach to play volleyball? Just play! FUN ACTIVITIES* Games Room, with many space invader type games to keep the children entertained for hours.* Mountain Bike Hire, there is plenty of space around the resort for these to be ridden and keep them entertained for an afternoon.* Children's playground (under 5yrs) which is fenced and regarded as an excellent facility* Mini Golf, 18 holes of fun, which also has lights for early evening play whilst you might be at the BBQ* Paddle Boats, our little lake can look huge to a child, so why not spend some time on the lake with them teaching them to row or even having a Fish from your boat. FUNCTIONS & WEDDING: The Resort has its own conference facilities including catering, AV, Breakout rooms and Team building activities. So is ideally suited to private functions, weddings, events and conferences. Contact our Events Manager for a full description of what is available. ... more less
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- Also Known As:
- Grand Mercure Pinnacle Valley Hotel Merrijig
- Mercure Hotel Merrijig