My husband and I went to Bali for our honeymoon. The day we were to leave for Gili T and our stay at Luce d'Alma, the tides were too high and there was no transportation to or from the islands (no fast boat, no ferries, not even from lombok to the gili's). We emailed the hotel and explained our situation. They promptly responded with kindness and promised to give us a refund. Upon returning to the states it took some time to get the refund and I began to worry. I emailed them again, and again they quickly responded saying that it takes some time because they had to go to the bank in lombok but that they would go the next day and check for us. We got our refund today. Each time that I have had any questions or concerns they have always responded promptly and with kindness. So my review is not of the facilities but the hospitality.
- Official Description (provided by the hotel):
- Luce d'Alma is the newest resort to open its doors on the island of Gili Trawangan. This beautiful resort is surrounded by dancing coconut palms and is built around its private 230 foot long pool. Each room has direct access to the pool from its own terrace. If you are an ocean lover for your daily swim this resort's own private beach is just five minutes from your villa door. All the villas are elegantly furnished and come with: tv, dvd, air conditioning, mini bar, safety box, coffee and tea making, fresh hot water shower and bathtub, bathrobe, hairdryer, idd telephone, free bicycles. ... more less
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- Also Known As:
- Luce d`Alma Resort And Spa
- Luce d`Alma Hotel Gili Trawangan
- Luce D'Alma Resort & Spa Gili Trawangan, Gili Islands