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“Mandarin Oriental Standard”

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Mandarin Oriental Macau
Ranked #2 of 94 Hotels in Macau
Certificate of Excellence
Reviewed 26 December 2011

I stay there on 18-19 Dec., the service is good, and all staff are very nice and helpful. Most of the room can have a nice view, nice room, and provide the hotel shuttle to pier. No complain.

  • Stayed: December 2011, travelled on business
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Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 December 2011

Booking one night through American Express Fine Hotels and Resort Program we received one additional night free, room upgrade, buffet breakfast both days, late checkout and US$100 Spa credit. Additionally in the room was a complimentary bottle of wine, fruit and chocolates.
We went to the Mandarin Oriental desk outside the Ferry Terminal and the valet called for the car to transfer us to the hotel. It was a luxuriously fitted people carrier and the driver delivered us to the hotel in minutes where we were met by a concierge, the reception lady and a porter. We were taken directly to our room with another person calling and holding the lift for us. At this stage we were worried that the young staffs’ eagerness to please might be overwhelming however it leveled off to be friendly and helpful.
As a new hotel the contemporary rooms are large and airy with lots of amenities including Nespresso coffee machine and kettle for tea making. The bathroom has a large soaking tub, separate glass enclosed shower, separate wc and double vanity unit with 19” TV.
Breakfast is served in the Stylish Vida Rica restaurant where again the staff are friendly and enthusiastic and was very good apart from two details which let it down slightly – bacon was kept warm under a lamp but this just did not work and delivery of tea to the table was forgotten twice. The Hotel Manager promised these items would be addressed.
The spa was very good and the treatments excellent. Separate men’s and women’s heat experiences were nice – vitality pool, amethyst crystal steam room, sauna room, rainforest experience shower and Relaxation lounge. The swimming pool deck was under maintenance due to the cold weather but the pool and Jacuzzi could be used.
The hotel is linked to the One Central Mall with all the best western Designer shops however prices are higher than the UK. It also connects via the mall to the MGM hotel with many restaurants and casino. It is a short walk from the hotel to the Wynn Hotel & Casino, the Grand Lapa Hotel and the historic Portuguese centre of Macau.
Overall this is a very nice hotel with enthusiastic and friendly service and will soon achieve the legendary standards of service of the very best Mandarin Orientals.

  • Stayed: December 2011, travelled as a couple
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Thank AlunWatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

First time stay at a Mandarin Oriental and the experience was top notch all around. Got a good deal on a nicely appointed corner room with windows along two walls. The restaurant was beautiful with great food and surprisingly reasonable prices. What really set the hotel apart for us, however, was the service. Everyone was so friendly and helpful. We had been trying to book a flight on Air Asia to no avail, due to their website not accepting our credit card and the fact that we do not speak Chinese. But the concierge took care of everything and fairly late at night at that. We also really appreciated the non-gaming environment. Plus, the hotel is walking distance to the historic city center and close to the little known Macau Wine Museum. The almond cookies at Koi Kei bakery are a must. We went back to buy more!

Room Tip: Lots of windows in the deluxe corner room
  • Stayed: November 2011, travelled with friends
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1  Thank Monica F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

We stayed in the hotel for two night in August 2010 to celebrate my boyfriend's birthday. The experience was fantastic. Our room was luxurious and everything was just nice. The service was nice, but the staff probably hadn't quite used to working there yet as it just opened the time we stayed. But nevertheless, they were really nice and helpful.

  • Stayed: August 2011, travelled as a couple
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Thank Victoria_Kwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2011

The best experience we had in Macau was our hotel stay. We were upgraded from what I had considered to be a lovely corner room to one much higher up with views of, yes the pollution. It was particularly bad the two days were were there, you could taste it. However, we feel that our hotel made up for everything. Our room was fabulous with everything you would need. The shower and bathroom were to die for. The bed so comfortable and the whole layout well done.

We ate at the Vida Rica restaurant our first night. Wow - the decor is fantastic, as is the bar next to it. Our meal was delicious and our server efficient and charming. Breakfast is also at the Vida Rica and there is a lovely spread of everything you would wish for. Don't expect Hong Kong-style service in Macau (as the Concierge said to my husband when he asked for a driver and limousine for a tour of Macau - "this is Macau". In other words we would not get one and definitely not with a driver who spoke English). However, once you have seen the casinos, the malls and the horrible Venetian - you have more or less done Macau as far as I am concerned. It was the hotel that we enjoyed as well as the meal we ate at the "Il Teatro" restaurant in the Wynn hotel. The charming lady concierge at the Mandarin booked us a table right in front of the magnificent dancing fountains. The food here was excellent as well. Again, the service very "Macau". Service is not the strong point it seems. Having said that, our check-in and check-out were flawless at the Mandarin and when I did have a problem with being served in the lounge bar, somebody went to rectify the situation for me. This is an excellent hotel and I would recommend it to anyone. You don't get that "huge hotel" feeling that you would at so many others in Macau and everything is tastefully elegant as one would expect at a Mandarin Oriental hotel.

  • Stayed: December 2011, travelled as a couple
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Thank casden8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2011

Our trip to Macau was memorable due to our experience at the MO. We made our reservation through the American Express website, and as a platinum card holder, we received a room upgrade with a lakeside view, free buffet breakfast for 2, late check out, and spa credit of $100. Here are my plusses and minuses:

Plusses:
+ Overall service was outstanding, and I'd like to give props to our concierge Francis who was a delight. He was helpful in so many ways, including making reservations at Fernando's restaurant on the south side of the island (Coloane). Also, if you let them know in advance, they will provide free shuttle pick up/drop off at the ferry terminal.
+ Our room was spacious and well appointed; definitely once of the nicest we have stayed in. We didn't want to leave, but we had some exploring to do.
+ I took advantage of the spa credit and received a wonderful therapeutic (deep tissue) massage. Before my massage, the attendant offered tea and instructed me on how to use the sauna, whirlpool and aromatherapy shower (my favorite!).
+ Breakfast was a fantastic assortment of asian and western offerings.
+ Fantastic gym with a kinesis wall, cardio equipment and free weights.

Minuses
- The view was so-so due to the fact that Macau was choked with air pollution from nearby China. Not the hotel's fault, but don't expect to enjoy the view when the air quality sucks.
- While Hong Kong has a policy of no smoking in outdoor spaces, Macau does not. If you are sensitive to cigarette smoke, you are going to smell it everywhere.

Travel Tips
* We recommend two fantastic Macanese restaurants: Fernando's and Solmar. At Fernando's, we loved the prawns with clam sauce and grilled chicken. At Solmar, the African chicken was sublime.
* Next to the Ruinas de Sao Paolo, don't miss the Museum of Macau. It's a wonderful way to spend 2-3 hrs learning about the history and folk customs of Macau.
* If you like Chinese egg tarts, the Macanese have elevated it to another level of yumminess. Must be eaten relative soon after purchase, but I don't think it will last that long anyway.
* If you like meat jerky, don't miss out on the various spiced beef and pork jerkys. We brought a few bags back to the US.
* While Macau has its own currency (pataca), most places accept the HK dollar. This was very handy since we didn't have to change currencies.

  • Stayed: November 2011, travelled as a couple
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2  Thank TCinSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

Stayed one night in a suite and brother also had a deluxe room, both are well appointed and have great sunlight and views. Location was convenient to the Wynn (across the street from the same complex of buildings) and walkable to Grand Lisboa as well in about 10-15 minutes for poker players. Service was great and they arranged for free van transfers, although there's no regular free hotel bus like most other hotels in Macau. Breakfast was extensive and standard five star buffet style with a mix of eastern and western food. The Spa looked nice but was booked so we couldn't use our spa credit, which was disappointing. Wish the internet was free.

Room Tip: The largest suite is not at the corners with the dual facing views.
  • Stayed: November 2011, travelled with friends
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1  Thank sting800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 94 Hotels in Macau
Price Range: $272 - $956 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Official Description (provided by the hotel):
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 
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