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Reviewed April 3, 2018

The staff at the Conrad alway greet me by name - I used to be a Hilton Honors Diamond member, now just Gold - but they still greet me by name. I figure they must put arriving HH members pictures up in the staff area because it has been a year since my last visit and still the staff recognize me. The Club Lounge is very nice and always has a decent selection of food for breakfast and of snacks for cocktail time. The only challenge is that when here I often work until 8pm or after and Club Lounge closes at 8pm - it would be nice if it was open until 10pm. The rooms are great, if you manage to get a suite they are awesome.

Stayed: April 2018
Thank I4698HZjohnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Manager at Conrad Macao Cotai Central, responded to this reviewResponded April 4, 2018

Dear I4698HZjohnd,

Thank you for coming back to stay with us again and taking precious time to give us your feedback. Your acknowledgement on our service and Club Lounge is highly appreciated. We will be looking forward to welcoming you back to Conrad Macao for another inspired stay.

With Kind Regards,

Tony Wang
Head of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

We stayed at the Sheraton hotel in the Cotai Central complex in early December 2017. Most nights we would have a nightcap or two at the Hotel Conrad Macao Cotai Central bar. We found the staff to be very welcoming, friendly and they provided excellent customer service. Big call out to Jenna and Mariz for looking after us so well.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Service
1  Thank clarkejm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Manager at Conrad Macao Cotai Central, responded to this reviewResponded April 4, 2018

Dear clarkejm,

Thank you for the fantastic review, we are glad that you had an excellent experience with us. Your kind encouraging words will be shared with our team.

We look forward to welcoming you back again for another inspired stay.

Kind Regards,

Bob Bao

Head of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018 via mobile

I stayed in this hotel for my family’s Easter break.

We stayed in a 2 Queen bed suite. The room itself was good. It was spacious and nicely decorated.

The bathroom was also spacious with good amenities.

However, the internet connection was really bad. The signal was very weak and most of the time if I could engage it, it was very slow.

It created inconveniences to my family and myself.

Hope they can improve next time

Stayed: April 2018, travelled with family
Thank Benny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this reviewResponded April 1, 2018

Dear Benny L,

Thank you for celebrating your Easter Holidays with us. We are glad you enjoyed our spacious suite and luxury amenities.
As for the in-room internet service, we sincerely apologize that we neglected to advise you to utilize our complimentary HANDY device (located in the guestroom) as a WIFI hot-spot instead which provides superior coverage, plus you can make complimentary long distance calls to China, Hong Kong, Taiwan, South Korea and USA.

We look forward to welcoming you back for another quick getaway.

Kind Regards,
Rudy Fao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

Simply amazing hotel. Great service in all areas and the rooms are very well thought out. The location is amazing and great casino complex. Will stay here again when in Macau as value for money is great.

Stayed: February 2018, travelled as a couple
Thank vulcanicduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Manager at Conrad Macao Cotai Central, responded to this reviewResponded March 30, 2018

Dear vulcanicduo,

Thank you for your nice comment about our hotel. We will share your feedback with our team.

We look forward to welcoming you back again for another inspired stay.

Kind Regards,

Bob Bao

Head of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 27, 2018 via mobile

Pleasant stay. Every guest has different experiences. Maybe room upgrade, maybe some cakes, basket of fruit, or another things for their celebration. So enjoy your own stay. Thanks to Mr Tony Wang for gave us the best view & nice view from room during stay, show & explain to us about the room. Polite, kindness, helpful, friendly hotel staff. Clean room. Good location. Good hotel amenities.

Stayed: March 2018, travelled as a couple
Thank Felix S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, Manager at Conrad Macao Cotai Central, responded to this reviewResponded March 28, 2018

Dear Felix S,

Thank you for the fantastic review, We are glad that you had an excellent experience with us. Your kind encouraging words will be shared with our team.

We look forward to welcoming you back again for another inspired stay.

Kind Regards,

Bob Bao

Head of Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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