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“Over-rated”
Review of Holiday Inn Macau

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Holiday Inn Macau
Ranked #33 of 95 Hotels in Macau
Ware, Hertfordshire
Level Contributor
140 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“Over-rated”
Reviewed 5 January 2012

A rather tired hotel, staffed by personnel dressed in light green cheap-looking zip-fronted anoraks. Only occasionally was there a commissionaire to open the (heavy) glass doors. The concierges were EXCELLENT however - very helpful, and good local knowledge. The duty manager at night had his head in the clouds, or somewhere, and spoke poor English.
In general the staff were graceless.
Shuttle buses, starting at 8.00 a.m., every 30 minutes. Last one about 10.00 p.m.

Our room was large but awkward - only ONE armchair. The windows did not open, the air conditioning was a bit punishing. A very limited selection of TV channels. A VERY slippery bath-tub! The bed was good and firm, though. The rooms are not sound-proofed (nor are the bathrooms). Noise from neighbours when in their rooms and in the corridor.

Buffet breakfast the same old the same old - but poor selection of fruit and frowning, brusque staff. A cook who spat on to the floor of the kitchen while cooking, another who, each time after frying eggs, wiped the inside of the pan and the gas ring with the same cloth!!

Got a low room rate from HotelClub (watch out - no refunds or cancellations - you lose everything!!) but still felt rather uninspired by the whole place.
They charge HK$/MOP 40 for 30-minute use of the internet on their (two) computers in the "Business Centre".

Room Tip: Ask for a room at the front (the rooms at the back have a dingy view).
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
1 Thank bradstow2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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584 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Chicago
Level Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 4 January 2012

We recently stayed one night here and weren't in room that much, but can say we used the free shuttle to and from the ferry terminal. It took a while to get the ferry when arriving in Macau, but didn't wait long when leaving. Location is pretty good. Once you get your bearings, you can walk to all the main tourism sites in Macau. It's close to the Grand Lisboa and the Wynn. From the Grand Lisboa, it's easy to catch a city bus that will drop you off at the Venetian casinos on the other island. Breakfast was offered at a discount, but we didn't try it. It was very smoky in the hotel's casino. This casino was really for locals; don't think they even had slot machines, just smoky table games and mah jong.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank steptravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippines
1 review
Reviewed 3 January 2012

The Hotel, while well situated has very unfriendly Chinese staff, notably to mention one that stands out more than the rest, namely the fri=ont desk clerk by the name of DILON. He is outright rude and has no manners - beware of him. The positive not eis that the entire Filipino staff is extremly friendly and helpful! Guenter Taus

Room Tip: Look for Filipino front desk staff....
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  • Stayed December 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank GuenterPhilippines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
149 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 17 December 2011

Our stay here was fine. We had a suite with a comfortable king-size bed that helped us quickly overcome our jetlag from after a long flight from the U.S. The room and furniture were a bit dated and rough around the edges, but we didn't plan to spend much time in the room anyway, so that was easily overlooked. The location allowed for easy exploration of the city. It was only blocks from larger casinos and historic areas, so we walked most places during our long weekend here. A shuttle runs regularly to the ferry terminal, making connections to casinos and shopping on the other island simple. Breakfast was included in the hotel price for us. There was a large selection of food and friendly staff in the restaurant. The front-desk staff and concierge also were helpful throughout the stay. As others have mentioned, smoking is allowed in public areas, so we had to dodge smelly clouds of smoke while waiting for elevators. The main negative was a gross, moldy bathmat in our bathroom. C'mon, Holiday Inn! How tough is it to replace or clean a bathmat?

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MarcInSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 December 2011

The only negative thing I can say about this Holiday Inn is that it was kinda cold inside the building. Smoking is allowed within most places in macau so if this bothers you then finding a hotel is going to be a bit of a problem for you. The rooms are nice and spacious with comfortable beds. Hotel staff I found to be friendly and most of them speak very good english and are glad to be of any help. Food at the restaurants isnt too bad either but there are some better places to grab a feed outside the hotel. There is also a pool and hot tub as well as a spa centre, useful for those needing some stress relief. The hotel is conveniently located as well being located a couple of minutes away from grand lisboa, wynn and mgm to name a few as well as a couple of minutes away from most bars and nightclubs. Maybe if your a pain to deal with and treat the hotel staff with little respect, you might be one of these people complaining about this hotel.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheeseburger1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
Reviewed 29 November 2011

I had a very good experience with other Holiday Inn Hotels and Resorts. However Holiday Inn in Macau was horribly different. I reserved the renovated deluxe room. They charged us for breakfast that we had evidence from them in an email that the breakfast was for two. They charged us tourism charges which I have never seen before. The price difference between online price estimate and actual charge was much more expensive than priority club due to additional charges called tourism charge and other charges. This was in addition to tax charges. Quality of service was poor no phone calls answered for room service after 10-11pm. I booked two rooms. My guest in another room had the same feeling that the service was poor. During check out they did not let me pay earlier and drop the key cards. they told me that rooms should be evacuated and investigated first. The breakfast the person in charge of egg station was never ever there. Pool is very small compare to other hotels in Macau. Internet is NOT for free although it says in room wifi access but you have to pay for it. Staff are not so friendly. If you want to go to Macau stay away from this hotel. I have been travelling to Macau for years and you should go somewhere that you can enjoy Macau Truly.

Room Tip: Due to construction work on all of the small streets all round it access to the hotel is not so conv...
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  • Stayed November 2011, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Ali Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Macau hotels

Antwerp, Belgium
Level Contributor
83 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 16 November 2011

Stayed for 2 nights. They have free shutle services from ferry terminal to hotel and vv.Room was OK , nothing special. Indoor swimming pool was nice. We had buffet lunch for 70 HKG is a fair price for what you get. Two times diners a la carte and the food was very good as was the service from the staff.Macau is all about gambling but the casino's and shops are a tourist atraction themselves.Macau is a nice side trip from Hong Kong but max 2 nights than you have seen it all. Be aware under 18 you are not allowed in the casino's

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scubadave1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Macau

Property: Holiday Inn Macau
Address: No.82-86 Rua de Pequim, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Luxury Hotel in Macau
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Macau 4*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located in the new business district, the Holiday Inn Macau is the only international four-star property in this vibrant city. Close to both the Macau-Hong Kong Ferry Terminal and the city centre, the hotel is accessible by public transportation. With its recent refurbishment, the hotel has a contemporary design providing a very friendly and casual atmosphere. ... more   less 
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Also Known As:
Holiday Inn Macau Hotel Macau
Macau Holiday Inn
Holiday Inn Macau Peninsula
Macau Peninsula Holiday Inn

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