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“Shabby hotel on edge of Macau” 3 of 5 bubbles
Review of Rio Hotel & Casino

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Rio Hotel & Casino
Ranked #33 of 92 Hotels in Macau
London UK
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Shabby hotel on edge of Macau”
3 of 5 bubbles Reviewed 20 September 2011

I stayed at this hotel twice for work for about 1.5 weeks each time. Just looking at the pictures of the rooms now brings back memories of the place!

Firstly, if like most people you are coming from HK via the ferry terminal - dont bother walking down the ramp to where the main casinos buses are. The buses to the Rio hotel are small vans and i think only about every half an hour so when they are there the staff are standing at the top of the ramp. So unless you happen to catch one right there, I would catch a Taxi instead - from memory it was about 35 patacas

The hotel itself is on the edge of Macau and about 10 mins walk to the nearest main casino (Wynn) or about 15 mins walk to the main shopping strips. This may not sound much, but given Macau is hot ahd humid most of the year you end up having to catch transport of some sort. It was close to the client I was working on, but otherwise is not a great location.
Also, if you want a non smoking room, make sure you specify this on your booking and remind them when you check in. I stayed for 2 nights in a smoking room which can be quite horrible if you are a non smoker. Although the non smoking rooms are only marginally better and smel of stale smoke - I suspect this is due to the recycling of air through the air conditioners.

Breakfast was a wide variety, but the quality of everthing was quite poor. In addition, make sure you wake up on time as it seems after about 9 o clock most of the food has disappeared courtesy of hungry gamblers from all corners of Asia. The seating area it self is also quite cramped and when it gets full, I have seen people being seated in the lobby outside the restaurant on what looks like garden furniture seating

There is also a "spa" on level 2 - be warned this is not a spa as you would expect in a western hotel, but appears to be some sort of seedy "mens only" spa - would definately recommend you stay away!

Room Tip: Ask for a non smoking room!
See more room tips
  • Stayed May 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank 7leafClover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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375 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Gander, Canada
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 1 September 2011

I have stayed in this hotel on three occasions. Not as glossy as the big new casinos but this is a very comfortable hotel in a very good location. But the service is worth a comment. A colleague had a new, large scale model aircraft he had bought in China the week previous, on display in his room. He returned to his room to find it badly damaged on the third day of our stay, with a note attached to contact the duty manager. Extremely upset he called the manager and was told that, the hotel had already contacted the manufacturer from the packaging in his room and a replacement model would be arriving the next day. Sure enough the new model was here within 24 hrs but my German colleague was heading off to Mexico. The hotel couriered the model the Germany at their expense. I think that kind of service is worth a mention.

  • Stayed August 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WinnieNewfoundland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 14 April 2011

Check-in was fairly smooth; I was expected to pay for the room at check-in because I had booked this room on the internet. The room rate is much higher on Friday and Saturday nights. The total cost of 1000HKD (including 5% tax and 10% service charge) for the "Deluxe Double" room was a good value in my opinion; that was the Sunday night rate. The hotel room and bathroom were clean and did not seem dated. The room had basic amenities like coffee maker, two bottles of free water, toiletries, and towels. The bed and sheets were fine. The location is close to HK ferry terminal and taxis are easy to find. I would certainly stay here again but it seems that only their more expensive rooms are available on Friday and Saturday nights; the rooms at lower rates seem booked a few weeks in advance. No free wifi was found.

Room Tip: Book well in advance.
See more room tips
  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mrpaulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croatia
Level Contributor
82 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 22 February 2011

I must admit I expected more from Rio Hotel. There is nothing wrong with it, especially for that price, but it's far from Vegas atmosphere.
- We were quite disappointed by hotel casino, only a few games for westerners and a small amount of slot machines...although from all fancy casinos in the city I earned some money only in Rio Hotel, enought to leave Macao with positive balance.
- Rooms are really fine, big with comfortable beds and nice bathroom. Good four stars rooms.
- There is adult sauna in hotel, which I supose provide escort girls
- location is ok but you need to walk to (10-15 minutes) to Wynn, Lisboa and other bigger casinos...
I wouldn't stay here again, although there is nothing wrong with it, but I would choose bigger hotel/casino or some hotel closer to it...

  • Stayed January 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank elys79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 January 2011

Good hotel for the money. The hotel is located within walking distance of all the casinos. The hotel casino is not the best so you may want to go elsewhere to gamble. The breakfast buffet was ok. Make sure you know what kind of service your getting when you go to the spa.

Double check all your purchases and make sure to ask questions of items your not sure of. Most folks in Macau speak some English or will find someone who does if there is any questions. The person at the airport information desk wrote the Chinese character for the hotel and address for me on a piece of paper to show to the taxi driver which helped a lot.

  • Stayed January 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rockbass2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 30 October 2010

I just spent one night staying at Rio in October. The room was okay and location alright - all the basic stuff was there, no flash and considering waht I paid, it was ok. But what irks me most was that I had cut my face with my razor and blood was coming out non-stop from my face. I used the toilet hand towel to try to control my bleeding and well, since I didn't want the people to pick up the blood-stained towel, decided to throw away the towel myself. Oh my, they asked me when I checked out where is that towel, and I just told them what happened and my scars on my face basically told the story. Well, sorry, they still charged me $10 for that towel. I find this incosiderate and really not up to a standard just below the 5-star catergory. Next time, I will better stay at those 5-star hotels and avoid these ones even when they cost cheaper.

  • Stayed October 2010, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhopal M.P.
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 15 September 2010

I stayed in Rio for 2 days. Once in a Double room and then in the suite rooms. The rooms are spacious, clean with all necessary amenities. Linen quality is good, Bathroom is Hygienic. The standard room also had 1 double and one single bed. The suite rooms has a different sitting area. The best part about our stay with Rio was its SPA/ SAUNA. It was excellent though costly but a life time experience. Casino was not appealing and for that there are options available nearby. The location of the Hotel is excellent and all places are easily approachable from here.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank imrajforu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rio Hotel & Casino

Property: Rio Hotel & Casino
Address: No.33 Rua Luis Gonzaga Gomes, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Casino Hotel in Macau
#18 Spa Hotel in Macau
#29 Luxury Hotel in Macau
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rio Hotel & Casino 4*
Number of rooms: 449
Reservation Options:
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Also Known As:
Rio Hotel And Casino
Rio Hotel Macau

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