We really enjoyed our stay at the hotel. The rooms were cozy and comfortable. The wellness area was a nice experience for the soul and body. The location was perfect for what we needed, - to recharge our batteries.More
We really enjoyed our stay at the hotel. The rooms were cozy and comfortable. The wellness area was a nice experience for the soul and body. The location was perfect for what we needed, - to recharge our batteries.MoreShow less
Thanks for the great rating!!!
What a place. A very Nice Hotel with a splendid location. Excellent service and very good and tasty food. A lovely spa-area, indoor and outdoor pool. The rooms have excellent beds and are Nice and clean.
The pricing is double what you pay in Berlin for similar level hotels, so I was expecting at least equal or better quality.
But I was disappointed as the room was very average and a bit dated.
Service was also sub-par, as an example I went into the spa where there were no towels so I inquired at the reception so she did not understand me. SoI assume that person did not speak English, which is perfectly understandable. What is not is that she made zero efforts to understand what I needed or ask for a colleagues's help in translating, so the idea was "ignore them and hope they go away" which is not what you expect at this level of hotel. I finally figured on my own that you needed to take the red towels from your room.
WIFI is very slow, almost like a phone modem but it seems to be a problem of the inlet, not the hotel.
Breakfast was good.
So to conclude you pay premiun for a sea front resort in high season but you get less than stellar service in my opinion, I would probably explore other options next time.
I was guest with my family end of July 2017 for a week with a pre-paid arrangement for the stay via a hotel booking portal.. Despite the room charged being pre-paid by the portal, the hotel charged me again on check out for room and breakfast. No response from the hotel to multiple mails over the course of the past 2 weeks to look into the case.
Also the hotel portal is up to now unable to get proper answer from the hotel and to retrieve the money. Unacceptable lousy customer service for this "service champion" in this regard
We would like to take care of your request, but the provider booking doesn't register with us. We can´t do anything as long as booking does not report. Sry
i felt GEKLOOT and was not amused by the way of taken my money out of my pocket;Becase i toke 1 niht more i could understand it cost more pro nihgt than 3 nihgts thefore the difference between 147 and 160 but than without explication 55 euro out of my bank thats not fair and i think it was stolen !!!
we would kindly like to apologize for the inconvenience. On the 3 nights they got percents because they booked early. Since the extension was briefly booked, we can not give a discount. Sorry.
The location was very good, all other things mainly average. The breakfast is also very good. The internet speed and stability is far below what is expected nowadays. Rooms without an airconditioning are also out of time. All together my stay was good but not more than average.
thank you for your review and for your open words on your stay. The Internet-Quality is a general problem on the island "Fischland-Darß" and we hope to your understanding.