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Heidi Y

DO NOT STAY HERE!!

1.0 of 5 bubblesReviewed Nov 16, 2018via mobile
Hotel was dated, hallways dark and smelled like mold. Rooms were on the third floor with no elevator. Rooms were dirty with hair on the floor, pieces of lint on the couches. It was so gross we couldn’t stay the night. We asked to check out and if we could get a refund. Owner was rude and pretty much said we were making up our complaints and we didn’t want to stay at the hotel because of the construction outside - which was the least of our concerns! The rooms were dirty and there was zero customer service. If i could give zero rating I would. I normally never write reviews (too lazy), but this was an exceptionally bad experience that I had to share!
Date of stay: November 2018
Trip type: Travelled with friends
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14 - 19 of 560 reviews
Reviewed November 15, 2018

The room we checked into had random pieces of hair on the floor and washroom, then there were tons of lint all over the bed and sofa. There was also this foul and moldy smell inside the hotel. The cleanliness was unacceptable let alone how the owner reacted to our complaint. He was pretty rude when we complained about how dirty the room was and wouldn't believe at what we were telling him. Honestly, I'd rather sleep in the car than sleep at Hotel Framnes. DO NOT BOOK THIS HOTEL! THIS IS THE WORST HOTEL IN ICELAND!!!

Room tip: Crappy hotel
Date of stay: November 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank Cruiser39277434951
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 10, 2018 via mobile

There was a lot of construction work ongoing so getting to the hotel took some work (it might be convenient if a sign was put up stating where to go). However, the rooms were clean and tidy. The breakfast was good. The owners are really friendly and the hotel is pretty well located to start your trip through snaeffelsnes.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank DwayneDominic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 5, 2018

You don't want your stay in Grundarfjordur get ruined? Then stay away from this hotel!
This was my 4th stay in this hotel, not the first, so I think I can say I know what I’m talking about. In the previous 3 times I really enjoyed my stay, the room were small but clean and comfortable and the staff very welcoming.
Unfortunately I definitely cannot say the same this last time and for the following main reasons:
Dirty rooms!
We found in our room the bathroom trash bin full of trash from previous clients (and there was not only paper inside …)!!!
Dirty shower with hair and pubic hair left from previous clients!
Shower and sink with clogged drains!
Bed linen dirty and with lots of hair that were not belonging to us!
Room floors dirty!
Visible lack of even basic maintenance!
Kettle in the room but no cups and left it with water inside for who know’s how long!
Twin rooms, charged the same amount than doubles, are even worse with mildew on the walls and water infiltrations from the windows! We asked to change the twins in doubles and at least for that there was no problem.
Poor staff service not even willing to make a restaurant reservation for us, the only thing they are efficient is in charging your credit card with the due amount!
Terrible and uncomfortable smell all over the hotel, from the lobby to the unbelievably dirty rooms!
We did book for 2 nights but after the first we decided to leave asking multiple times for a refund of the second night amount, refund that has always been refused!
There is only one word to describe what this hotel has become with the new management: DISGUSTING!
The worst hotel experience in my entire life!!!

Room tip: Stay simply away from this disgusting hotel!
Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
3  Thank lolloriva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 30, 2018

One of the most disgusting hotels we have experienced in 40 years of travel especially for the room price. Old and smelly rooms, uncomfortable twin beds, a winding staircase to second floor with no help carrying suitcases. Paid for a water view but window looked at an industrial lot. The bathroom was so small that one person struggled to fit and the shower was so tiny we could barely move our arms. The manager was rarely at the desk and at one point I had to help some guests find their keys as they were attempting to check in. DO NOT STAY AT THIS PROERTY!!!!!

Room tip: Nothing positive to say
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Harperdoggy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 18, 2018

Not much to say that's positive about this one but we did get to see the Northern Lights while staying here. Smelly passageways masked with deodorising spray greets you as you come and go from your room. Terrible Wifi reception in the rooms, so bad that we had to have our room door open to get it to work. Only one channel on our TV.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Q2549ASpaulr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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