You don't want your stay in Grundarfjordur get ruined? Then stay away from this hotel!
This was my 4th stay in this hotel, not the first, so I think I can say I know what I’m talking about. In the previous 3 times I really enjoyed my stay, the room were small but clean and comfortable and the staff very welcoming.
Unfortunately I definitely cannot say the same this last time and for the following main reasons:
Dirty rooms!
We found in our room the bathroom trash bin full of trash from previous clients (and there was not only paper inside …)!!!
Dirty shower with hair and pubic hair left from previous clients!
Shower and sink with clogged drains!
Bed linen dirty and with lots of hair that were not belonging to us!
Room floors dirty!
Visible lack of even basic maintenance!
Kettle in the room but no cups and left it with water inside for who know’s how long!
Twin rooms, charged the same amount than doubles, are even worse with mildew on the walls and water infiltrations from the windows! We asked to change the twins in doubles and at least for that there was no problem.
Poor staff service not even willing to make a restaurant reservation for us, the only thing they are efficient is in charging your credit card with the due amount!
Terrible and uncomfortable smell all over the hotel, from the lobby to the unbelievably dirty rooms!
We did book for 2 nights but after the first we decided to leave asking multiple times for a refund of the second night amount, refund that has always been refused!
There is only one word to describe what this hotel has become with the new management: DISGUSTING!
The worst hotel experience in my entire life!!!