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YULGreg
Montreal, Canada

Melia Cayo Guillermo March 2020

4.0 of 5 bubblesReviewed Apr 13, 2020
First time to Cuba, and not the last! A nice sized resort (not too big & not too small) with nice grounds. What can you say about the beach? Just incredible! The staff are friendly and even the local cats. Edel & Maravaella in the buffet dining were wonderful. Our chambermaid Niurka always surprised us with towel sculptures. The evening entertainment was different every night and the musicianship was incredible. The resort is in relatively good shape but could use some TLC to brighten things up. I would certainly return as my wife and I enjoyed ourselves.
Date of stay: March 2020
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Carlos Martínez-Almoyna Jensen , Director General at Hotel Camino del Mar, responded to this review
Responded Dec 27, 2021
Hello YULGreg,

Thank you for your comments, We're glad to know that our hotel has been to your liking and that you made a positive discovery, that comforts and rewards us. We hope you visit us again and this time as your first choice, we will be happy to see you again. We will welcome you with pleasure and will therefore have the special attentions that characterize us ... We will let or team to know about your comment, they will be pleased!!
We invite you to visit us again!!!

We are waiting for you !!

Best regards.

General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (5,830)
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    12 - 17 of 5,830 reviews
    Reviewed March 27, 2020

    This was our first time staying at Melia Cayo Guillermo and our first time in the Cayo area. We had the best Cuba Vacation Ever!! We were there March 9th to the 19th 2020. The moment you arrive you become captivated by the entrance and lobby. Absolutely beautiful. The staff were all amazing, we especially note that the front desk staff were very accomodating, Eduardo was superb and managed to swith us to an upgraded room on our second day there. Every day we saw him he always had a smile and checked with us to ensure all was okay. All of the staff working at the pool snack bar were wonderful. What a fun group of people they were. They were always singing, laughing and provided great service. We also appreciated that we could get a later breakfast at the pool snack bar.
    The lobby bar was okay, we found the staff to be less friendly and it lacked the welcome feeling ambiance. We often felt it was inconvenient to serve guests. They do make a fantastic Spanish Coffee though!!
    We found the food to be very good, there was always something on the buffet to enjoy. Edel was our most favorite at the buffet, always smiling and ensuring we had everything we wanted.
    Our room was spacious, clean and very comfortable. We slept very well. ( we had a jr suite,) The mini bar was stocked daily and the maid folded our towels into swans every day
    The beach, well it is fantastic, crystal clear water, plentiful palapas for shade and lounge chairs. Not once could we not get a lounge in the shade.
    The pool is beautiful and again there are plenty of poolside lounge chairs.
    This is a smaller resort with just over 300 rooms which is what we like, yet it seems spacious. The gardens are gorgeous and give you a nice place to walk and just take a moment. We are both in our 60's so we truly appreciated the resort size and the layout.
    I can't say enough about this resort and we look forward to returning hopefully next year. And a huge shout out to Carlos, the General Manager. This gentleman really cares about the guest experience.

    Date of stay: March 2020
      • Location
      • Cleanliness
      • Service
    Thank Kaileegirl
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Carlos Martínez-Almoyna Jensen , Director General at Hotel Camino del Mar, responded to this reviewResponded December 21, 2021

    Hello Kaileegirl:

    Thank you very much for your comment, we work so that the client enjoys and especially that he feels comfortable and at home. For us, it is a pleasure that our hotel has been to your liking, especially that you enjoyed the activities that we had prepared for you. Thank you for recognizing the work of all our staff, to all of them we will send your comments.
    We exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, We're not longuer meliá but you can find Camino Del Mar Cayo Guillermo, there are all the updates there.

    have a greate day!!

    See you soon
    Carlos Martínez-Almoyna Jensen
    Director general / General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed March 23, 2020

    We stayed here from march 11 to march 17. The grounds are amazing and the beach and water was fabulous. The food was very good for cuba and enough warm. Some rooms are dated but very clean and confortable... I would recommend to everybody!!!

    Date of stay: March 2020
    Trip type: Travelled as a couple
    Thank X2183BSkevinj
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director_GeneralMCG, Director General at Hotel Camino del Mar, responded to this reviewResponded March 23, 2020

    Hello X2183BSkevinj:


    Thank you very much for your comment, for us it is a pleasure that you have chosen us as your holiday destination and know that you enjoyed all the activities you had in mind. Thank you very much for your personal recommendation and we are waiting for your next visit.

    Until next time...
    Carlos Martínez-Almoyna Jensen
    General Manager / Director General

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed March 17, 2020 via mobile

    I just love Melia Cayo Guillermo, definitely will come back!!the hotel very nice,clean,the food good,the people amazing! !!!the most beautiful beach,the pasarela,I loved it the most!the front desk service very helpful,the buffet people very nicee,just loved their service!!thank you Mcg

    Date of stay: March 2020
    Trip type: Travelled with family
    Thank 75dianalauram
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director_GeneralMCG, Director General at Hotel Camino del Mar, responded to this reviewResponded March 19, 2020

    Hello 75dianalauram:

    Fist all, thank you very much for you comment, it´s good to know that our hotel was the special place for you and felt welcomed. Our reason for being is to make customers feel at home and feel satisfied with the service provided. Thanks for recognize our staff, that is well trained and professional, and thanks for your personal recommendation!!! we will wait for you, it will be a pleasure to have you back !!! Thanks for choosing us and follow us on our social networks and you will feel a little closer to us. We hope to see you soon here, to enjoy a wonderful beach and again have an excellent time.

    See you soon Family!!
    Best regards.

    Carlos Martínez-Almoyna Jensen
    Director General / General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed March 16, 2020

    we enjoyed all aspects of our stay at MeliaCayi Guillermo. our room was spacious and very clean. The beach was beautiful. the food was good with lots of chois, and the staff were friendly and helpfull. the evening shows were fun to see. we had a relaxing and a great holiday... we will return soon

    Date of stay: March 2020
    Trip type: Travelled as a couple
    Thank stevepL8942XY
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director_GeneralMCG, Director General at Hotel Camino del Mar, responded to this reviewResponded March 17, 2020

    Hello stevepL8942XY:

    Thank you very much for your comments, it´s a pleasure to us to serve you and I am happy that you feel pleased in everything. Thank you for recognizing our services and thank you very much for the personal recommendation !! So I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because you are already one of us ...

    See you!!
    Best Regards

    Carlos Martínez-Almoyna Jensen
    General Manager / Director General

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed March 15, 2020

    This is our second stay in Melia Cayo Guillermo and definitely not the last. Our room was really nice and we could enjoy the sundown on the terrace every night. The whole hotel is very clean and the employes do their best to make you feel good. Especially the entertaiment team makes an incredible effort, day in, day out. Many, many thanks to Amel Toirac who made us feel at home, he is doing his job really good, not only entertaining us, but feel like a family!

    Date of stay: March 2020
      • Location
      • Sleep Quality
      • Service
    Thank 322nelap
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Director_GeneralMCG, Director General at Hotel Camino del Mar, responded to this reviewResponded March 16, 2020

    Hello 322nelap:

    Thank you very much for letting us know your comment on the site. Our apologies for delaying the delivery of the rooms upon arrival, thank you for giving us a second chance to get to know us more in depth and to provide you with everything we had in store for you. Likewise, thank you for the recognition of our staff, who are dedicated and continue to strive to provide the best service to our customers. The invitation is made for you to visit us on your next vacation, to together share again as the great family that we are.

    We wait for you again ...

    Carlos Martínez-Almoyna Jensen
    Director General / General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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