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Numerono H
Montreal, Canada

Not such a great experience. Camino Del Mar, Cayo Guillermo

2.0 of 5 bubblesReviewed Feb 8, 2023
Not an amazing resort.
Hotel is nice. Not great. It has been freshly painted and cleaned. The beds were firm and the A/C worked. But they had water problems for two days. When I complained, some of the front desk were clueless. There was no water for two days. I mean no water. The front desk said it was not their problem as some water main was broken in Moron (a city where water comes from). They fixed the problem two days later and the hot water was luke warm. This was OK with me. Ashamed to say that I soaped myself at the side pool and jumped in to wash at the end of the 2nd day.

The phones in the room were not working. No dial tone. My friends and I are seniors. If one of us were in medical distress, there was nowhere to call. It would have been a cold body to find the next day when the maid came in. What is the matter with these cubans ? They depend on Canadians to pay their bills and cannot fix something basic like a phone line (no internet in the rooms). The tourists that were there were mostly cubans and a few canadians. The cubans were overloading their plates with food and tipping into their bags at their table. In the open. Unfortunately, the environment was not a concern to the cubans as cigarette butts were strewn on the floor in the lobby and the bars.

On the good side, the weather was great and the staff was not too aggressive looking for tips (like in Varadero). Ask for a non-smoking room and if you are older, ask for a ground floor room. The food is good with a variety of salads and the wait staff is polite and friendly. I did not find any shortages. There was plenty of beer, rum and vodka. The food is good with a variety of salads and the wait staff is polite and friendly.

If you are going to Pilar beack (a popular attraction site), take a small fold-able light 3 or 4 legged chair. They are available in some dollar stores and they are enough to support your behind. I say this as they have plastic beach chairs and are asking $5 US on credit card on the deck where they sell $10 US drinks. They will also take cash but you have to give it to a negro who pockets it. No local money is accepted. Go figure !. (Cuban stores will not take their own national currency)
Date of stay: January 2023
Trip type: Travelled with friends
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    7 - 12 of 5,830 reviews
    Reviewed December 21, 2022

    We feel very happy to have visited this hotel, everything here has been really nice, good service and good attention. We cannot complain about the quality and variety of the food that we have received. In terms of drinks and cocktail preparations, all very good. When we compare everything that we experienced here with respect to other hotels in which we have been in Cuba, it really is much higher in service, attention standards. The beach is beautiful, the pool is very clean and welcoming, and the room is impeccable. This is the place where we would like to return once more.We want to thank to Yanquiel the Prince, Gippsy, the girls and guys at the lobby bar, and the entertainment team for having been so kind with us and making us live experiences. We will come back.

    Date of stay: December 2022
    2  Thank Tami s
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed November 12, 2020

    Some things by looking at the reviews,never change.Old run down moldy hotel in need of major repairs or even better-tear it down and start over.Shame on Melia for advertising this dump as a 4-5 star.We were 10 year Melia Hotel customers but never again will i give them my hard earned money.Lack of good service,lack of drinks,lack of toilet paper,lack of a.c,lack of running water,lack of bottled water,ect.Nice beach but location is in no mans land and not much to do in this area.My recomondation is save your money and avoid this hotel or any other run by Melia,don't seem to care much but taking your money.Satifaction ''not'' guaranteed.

    Date of stay: December 2019
      • Location
      • Cleanliness
      • Service
    5  Thank Sreylf
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Carlos Martínez-Almoyna Jensen , Director General at Hotel Camino del Mar, responded to this reviewResponded December 27, 2021

    Hello Sreylf:

    Thanks for your comments, and we also appreciate your suggestions, which we will solve in order to provide a much better service. We regret the inconveniences suffered, and as I said we will solve them so that you can trust our product again.

    Likewise, we encourage you to return with us to restore your confidence, if you choose ...

    We are waiting for you !!

    Best Regards.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed April 22, 2020

    A group of us just came back from Melia Cayo Guillermo. It was a fantastic trip. The place is beautiful & relaxing. The staff was kind, professional & helpful. The entertainment was top notch, the best I have seen in years, very talented group. We would definitely go back to this place again. Also the food was very good & the desserts were outstanding. It was a joy to stay there for two weeks.
    Cheryl & Gerry Duffy

    Date of stay: March 2020
      • Sleep Quality
      • Service
    5  Thank S8552DFcheryld
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Carlos Martínez-Almoyna Jensen , Director General at Hotel Camino del Mar, responded to this reviewResponded December 21, 2021

    Hello S8552DFcheryld:

    Thank you very much for your comment, we work so that the client enjoys and especially that he feels comfortable and at home. For us, it is a pleasure that our hotel has been to your liking, especially that you enjoyed the activities that we had prepared for you. Thank you for recognizing the work of all our staff, especially that of the animation team, to all of them we will send your comments.
    We exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel. we're not Meliá now but you can find us like Camino Del Mar Cayo Guillermo

    See you soon
    Carlos Martínez-Almoyna Jensen
    Director general / General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed April 19, 2020

    3rd stay at this resort and never a disappointment!! Its a smaller intimate resort with great management and staff who are always around and asking if you need anything. Very friendly and make you feel part of a family.. lots of upgrades and renos being done which is very nice to see. The food was amazing, yes you read that right-The a la cartes were great and the buffet had build your own pizza, the newly rebuilt beach Rachon had fabulous food, our group loved the calamari. Lounge has fab cappacinos and Irish coffees. Yes the rooms are a little dated, but they are clean and working, have a great view and some towel and blanket art always awaits you. Clean is more important than decor. check in was good, they accommodated a special request. The beach is the best.. white fine sand, the pier is great, always fishing going on. Can get a little windy some days but if it's an annoyance to you, you head up to the pool.. I'm hoping to do a family trip here for Christmas that is how much I love this resort and would highly recommend it. Keep up the great work MCG, see you all again soon!!

    Date of stay: March 2020
    Trip type: Travelled with friends
    1  Thank loriwA273UR
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Carlos Martínez-Almoyna Jensen , Director General at Hotel Camino del Mar, responded to this reviewResponded December 27, 2021

    Dear Dear Paulette46

    Thank you very much for your nice comment about our resort. We're very glad you had a great time with us and you met a lot of people here that made your holidays very special. I will pass your comments to our team, they will be very happy to hear this. You will be very welcome at the hotel any time you wish until then all our best wishes

    Regards

    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed April 13, 2020

    First time to Cuba, and not the last! A nice sized resort (not too big & not too small) with nice grounds. What can you say about the beach? Just incredible! The staff are friendly and even the local cats. Edel & Maravaella in the buffet dining were wonderful. Our chambermaid Niurka always surprised us with towel sculptures. The evening entertainment was different every night and the musicianship was incredible. The resort is in relatively good shape but could use some TLC to brighten things up. I would certainly return as my wife and I enjoyed ourselves.

    Date of stay: March 2020
    2  Thank YULGreg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Carlos Martínez-Almoyna Jensen , Director General at Hotel Camino del Mar, responded to this reviewResponded December 27, 2021

    Hello YULGreg,

    Thank you for your comments, We're glad to know that our hotel has been to your liking and that you made a positive discovery, that comforts and rewards us. We hope you visit us again and this time as your first choice, we will be happy to see you again. We will welcome you with pleasure and will therefore have the special attentions that characterize us ... We will let or team to know about your comment, they will be pleased!!
    We invite you to visit us again!!!

    We are waiting for you !!

    Best regards.

    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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