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All reviews older part private jacuzzi the hotel website bed was very comfortable this lovely hotel lovely room rooftop pool spa tarragona pampering gaudi catalonian cava
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Reviewed September 13, 2017 via mobile

Bedroom is ok, nothing special except for the very small windows. But doesn t match the historic Style of the buildings, looks more like an ibis.
Breakfast can be ok if you have 1:30 to take it. Being here for professional reasons it was quite annoying, open at 7:30 but start really at 8, no self service, 20 min to get food ( and we were alone) even more to get a coffee, surrounded by a bunch of wasps that happily every morning eat the half of the food (quite impressive by the way).
Conclusion: i really don t recommand it, especially if you want stress less morning... oh I finally get my coffee :)

Date of stay: September 2017
Trip type: Travelled on business
Thank max1m3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel R, Director de Relaciones Públicas at Hotel Gran Claustre, responded to this reviewResponded September 26, 2017

Dear Guest;

We feel sorry to read your comments during your stay in our Hotel.

We do not understand about the timings that you comment.
Normally the breakfast starts at 07,30h, you can get a coffee without problem.
During the summer the breakfast place is in Pati dels Tarongers, we think that is better for our clients, enjoy in the morning in a outdoor place with Spanish guitar live music.
Indeed the breakfast service have been high valorated by our guests in the hotel.

We will take note your comments.

Best regards,

Gran Claustre Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2017

The communication with the hotel was excellent and despite my several emails prior to arrival the booking team were always happy to help. Our room was in the older part of the hotel, but I think the new side also looked as though it would be very nice although i didn't see the rooms.
The breakfast was served outside which was ideal and a guitarist playing wonderful music as you enjoyed the leisurely meal. The food served was plentiful, although i had a rather restricted diet which severely limited what I could have. I failed to tell the hotel about this but feel sure they would have provided something for me had I asked.
As with other reviews, on the Saturday evening there was some very loud music playing, but we were invited to attend with free CAVA, and it was a Saturday evening and so i felt could be forgiven. We declined through exhaustion from travelling and slept through most of it. The other evenings would often have very light ambient music which was very pleasant.
The hotel is in a medieval village so really an adorable location. The church bells chimed everyday, and I loved being woken by them :-)
We didnt eat in the hotel restaurant as we felt it seemed like any modern restaurant you could find anywhere and we like character so passed the door and continued for about 5O yards where we found a delightful restaurant with lovely food. Don't have the name to hand but it is similar to the more expensive one at the hotel. The owner speaks many languages and the food was the best we had on our trip to Spain :-)
After Altafulla, we moved to Valencia and had a huge culture shock. We missed the hotel very much and wished we had stayed longer. Would highly recommend this hotel and were so happy that we chose this location over Tarragona which was our initial plan.

Room tip: We stayed in a superior room No 13 over looking the pool with a terrace and were happy
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank LAMA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel R, Director de Relaciones Públicas at Hotel Gran Claustre, responded to this reviewResponded September 13, 2017

Dear guest,

Thank you for your kind opinion about our hotel.
Is very important for us your experience with us, thanks for your comprehensive opinion.

We hope see you soon to enjoy our hotel,restaurant & Spa

Kind regards,

Gran Claustre team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 1, 2017

Stylish hotel in old part of town, splashed out on the junior suite with private roof terrace and jacuzzi - note that the jacuzzi shown on the hotel website with the glass surround is not the one attached to the suite but another available for other guests to rent. The private terrace does not have much in the way of a view as it is surrounded by a fence but it's still pleasant to sit out there and soak up the afternoon sun. The room itself is not the biggest - the extra seating area is fundamentally the bathroom and thus the extra square metres are somewhat wasted. Shower has very poor pressure and no hot water morning or evening. Luckily the weather was warm! Bed was comfortable but there is a lot of noise at night from the bar next door which is also owned by the hotel. WiFi free but very weak.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank CaddieH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel R, Director de Relaciones Públicas at Hotel Gran Claustre, responded to this reviewResponded August 4, 2017

Dear client,

We appreciate your comments in Tripadvisor.
We regret not having met their expectations, we work hard to give our clients the best service.
We will take your review to improve, about the water that you commented was an unfortunate breakdown that was solved in the shortest possible time.
Kind regards,

Gran Claustre Team

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Reviewed July 4, 2017

If you are a fan of the Logis organisation ( as we are) probably all you need to know is that Gran Claustre is a Logis d'Exception, one of about 25 in Europe. Otherwise you should know that this a special place, a boutique hotel in a very pretty village. We had a room in the older building with a balcony and view towards Tarragona. Service is exceptional. A request for an additional pillow for my wife was delivered in 5 minutes. Reception was happy to book restaurants for us as well. Our room was ideal, high quality with a slate walled shower. There have been some negative comments about breakfasts but in our view these are misplaced. As the hotel has an excellent restaurant, each guest has individual fresh fruits, bread, meats etc.rather than a vast table laid out. More than happy to go back

Room tip: Room 10 has the biggest balcony
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank speriamo_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel R, Director de Relaciones Públicas at Hotel Gran Claustre, responded to this reviewResponded July 13, 2017

Dear guests,

Thanks for your kind review in Tripadvisor.

We felt very happy by having you host in our Hotel. You review is very useful for us, we try to do the best for our guests.

Hoping your visit again.

Best regards,

Gran Claustre Team

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Reviewed April 19, 2017

Tried this hotel again after a few years. The room we had had a wonderful rooftop hot tub, which was extreely relaxing. The room however was not able to turn on the air conditioning (heating only until May) which resulted in a hot stuffy environment in a warm April. Some flexibility here would be useful. No offer to help with luggage despite stairs pre and post the lift. Good breakfast, but some instructions on the coffee machines would be useful. A bit Fawlty Towers overall.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank crawfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel R, Director de Relaciones Públicas at Hotel Gran Claustre, responded to this reviewResponded April 26, 2017

Dear guest,

Thanks for your review in Tripadvisor.

We are constantly improving all aspects of our service, so thanks for your comments.
We have once a week quality meetings with our hotel team, about our customer service is not usual this kind of situations.
Our philosofy is make our guests feel welcome at home.

Hoping to visit again and check that we can give you the level of service that we are known for.

Best regards,

Gran Claustre team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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