Stayed there in Feb 2012. Nice big hotel. Employees are very friendly. Reservation was smooth. Stayed 3 nights. On first night room had a bad odor. Bathroom was also smelly. Complained and air freshener was sprayed twice. But no result. Next day they changed the room. Rooms are small. No bath tub even in premier rooms. Service people are helpful.
Offers free breakfast with good selection. Restaurant is clean. Also tried lunch. Expensive but food was not so good. Hotel was undergoing maintenance. Heard some banging noise at night and also few workers were present during day time. Swimming pool is ok. But sauna and steam rooms are tiny. Gym is also tiny. No access to beach from hotel. On the day of departure I requested the complimentary shuttle. But the chauffeur was too late even I requested the service 30 minutes ago. I had to arrange my own ride at last. This created a bad impression. I recommend this hotel as it is the best hotel in Cox's Bazar. But they need to improve their service