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Valcolfer
Greenwich, Connecticut

BEAUTIFUL ! Great resort for families !

5.0 of 5 bubblesReviewed Aug 7, 2024
Our extended family of 12 spent a week at this Club Med in June. Luckily it was low season and the hotel was not super busy. Our ages ranged from 15 to 88 and the experience was great for ALL ages, with activities and experiences for all !
- Location and view: FANTASTIC. the Brazilian landscape and beaches mixed with rainforest is beautiful and the rooms are built in harmony with the view, without being horrible cement blocks. The beach is gorgeous.
- Staff: the hotel staff was always super helpful and sometimes on 'Brazilian speed' to resolve minor issues, but always with a smile. The GOs (younger staff in charge of recreation) were all incredibly energetic, friendly and kept the activities at a fun level
- Logistic: we had hired transportation from the airport and our flight was delayed several hours, I contacted the emergency email and received confirmation within minutes, the driver was at the airport at the arrival time and the logistics worked perfectly well.
- Food: incredible, there were always so many choices from basic to super gastronomic and all excellent, it was a pleasure going to the restaurant (that had beautiful views) and just choosing from the huge variety. Fruits were also very abundant
- Activities: A huge variety of activities available, my kids tried them all ! Wake, kayak, tennis, beach volley, archery, ping pong, yoga, dance... There were options for all
- Evening shows: they were entertaining at the beginning but every evening seemed to be the same team, more like a gymnastics/dance class choreographed with different costumes. Only area I would improve a little bit
- Swimming pools: huge swimming pool allowed me to swim lengths every day, the kids swimming pool was great and there is also an adult swimming pool a bit further that ha a beautiful view

All in all, it was a fantastic week enjoyed by all and I am pleasantly surprised with the experience since it was my first time at a Club Med.
Date of stay: June 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Nossa Casa.
Go to your Happy Price
    81.4 km from Club Med Rio Das Pedras
    View more hotels in Mangaratiba
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    Reviewed July 24, 2024 via mobile

    Wow, where do I even start? I just got back from this absolutely stunning resort, and I couldn't wait to share my thoughts! First off, the place is like something out of a postcard—truly a little slice of paradise. The scenery is breathtaking, with lush greenery and clear waters that make you feel like you've stepped into a dream. Seriously, if you need a visual reset, this is it!
     
    Now let’s talk about the food. Oh my goodness, I can honestly say some of the best meals I've ever had in a resort setting came from this place. The variety was incredible, and every dish was packed with some French and Brazilian flavors. They really don’t hold back when it comes to quality.
     
    And can we discuss the service? The staff here are simply amazing. They go above and beyond to ensure your stay is nothing short of perfect. From the friendly greetings to the attentive service during meals, you really feel valued and taken care of, which makes a huge difference in your overall experience.
     
    The resort has an amazing tourism agency office (near the main reception) where you can set up day trips to nearby tourist locations around the resort; the most popular are Ilha Grande, Paraty, and, of course, Rio de Janeiro.
    I need to make a special mention to Andrea, who works in the tourism agency and was so kind to help us set up a special trip to Rio de Janeiro. She definitely read our needs and told us that it would be better to not go with a scheduled trip to Rio, so she suggested that it would be much better to set up a designated driver, especially for our family, that could move us around Rio at our own pace and select places that kids would like.
     
    So the next day, at 8 a.m., we start our trip to Rio with our designated driver, Raphael Ravaiole (the best of the best!). He makes our trip so much nicer, and he perfectly handles the trip which wasn’t that short (almost 3 hours, including the heavy traffic that is traveling through the coast), giving us tips, some history of the places we drove by, and also talking and responding to the funny questions our daughter asked him. I couldn’t be more grateful for this experience because he gave us calm and security that our trip to Rio with the kids would be safe, and so it was. He always gave us tips before leaving the car; it always responded through WhatsApp when we ended our visits; and it always got on time when we left the places. In sum, we drove over Barra Tijuca, Ipanema, and Copacabana, and then we went to Pao de Azucar, the Rio Aquarium, and RioSul Shopping all in one day, so I can’t recommend enough Raphael. He is the best driver if you want to make a trip like ours, especially with kids. I was amazed by his patience and kindness. He is the man!
     
    The facilities are brand new and absolutely stunning! Everything from the pools to the rooms is designed beautifully, which is exactly what you want when you're on vacation. Plus, there's this impressive sports area that blew me away. Whether you’re into tennis, basketball, the gym, or any other activity, there’s something for everyone to enjoy.
     
    For families with kids, the Mini Club excels with activities for all ages. In our case, even though our kids wanted to be with us all the time (it happens, I know), that didn’t prevent us from using the kids pool extensively. I strongly recommend that if you have kids under 3, you could use the smallest pool beside the big one with trampolines. It is not deep, and our little kid (2 years) enjoyed it so much that he could play with us more freely and easily because the water gets just to his hips.
     
    What I really loved is how family-friendly the resort is. It caters to all types of guests—from families with kids to couples just looking for a romantic getaway. You can tell that a lot of thought went into making this a cozy place for everyone. They really make it easy for families to unwind and enjoy themselves together.
     
    Now, onto a couple of things that could use some tweaking. We happened to be there in July, and it was a bit cloudier than we expected. Of course, there's not much you can do about the weather, but it would’ve been nice to have the sunshine basking us all day! Also, I noticed that there could be a few more benches in the kids' play area. It would be great for parents to have somewhere to sit and relax while keeping an eye on the little ones.
     
    But honestly, those small drawbacks didn,t really take away from the incredible experience overall. I’d give this resort a solid thumbs up and highly recommend it for anyone who’s seeking a beautiful getaway filled with good food, amazing service, and plenty of fun for the whole family! I can’t wait to go back someday! 🌴✨

    Date of stay: July 2024
    Trip type: Travelled with family
    1  Thank Benjamin M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Med, Proprietário at Club Med Rio Das Pedras, responded to this reviewResponded July 29, 2024
    Google Translation

    Bom dia.

    Ficamos muito felizes com seu feedback.

    Esperamos te receber novamente em breve!

    Att.
    SAC Serviço de Atendimento ao Cliente do Club Med Brasil

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed July 23, 2024

    Everything is amazing, perfect service and cleanliness.
    I had the best time thanks to all of the GO’s and the village boss, Andrea.
    I will really suggest you get in touch with GO’s such as: Vitòria Lima, Dj Pet, Steffano, Livia, both of Luisa’s, Leandro, Roxo, Astral and Salú

    Date of stay: July 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Guadalupe C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Med, Proprietário at Club Med Rio Das Pedras, responded to this reviewResponded July 24, 2024
    Google Translation

    Bom dia.

    Ficamos muito felizes com seu feedback.

    Esperamos te receber novamente em breve!

    Att.
    SAC Serviço de Atendimento ao Cliente do Club Med Brasil

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed July 4, 2024 via mobile

    Renovations going on, which are badly needed but mean it is very noisy, dusty and dirty.

    The service is not good.

    The activities are ok, but rather disappointing. The kayaking is really good.

    Food is too heavy, salty and unhealthy in general for us. The fruit is delicious however.

    The rooms are terrible, they need completely renovating . Maybe in a year the hotel will be better.

    The beach bar is really horrid, very cheap looking. Again maybe when renovations are complete it will be better.

    Right now it’s a complete dump. The kids are happy by the pool but I’m counting the days to leave.

    I do not recommend it.

    Room tip: Don’t.
    Date of stay: July 2024
    Trip type: Travelled with family
    1  Thank apple18
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Med, Proprietário at Club Med Rio Das Pedras, responded to this reviewResponded July 15, 2024
    Google Translation

    Bom dia. Primeiramente, sentimos muito pelo ocorrido e, se em alguns momentos, não conseguimos superar suas expectativas.

    Agradecemos suas observações quanto a sua estada no Club Med e encaminhamos suas considerações ao resort, para atenção de toda equipe.

    Para nós, é sempre importante ouvir as considerações de nossos GM’s para que possamos melhorar o serviço oferecido e ficamos agradecidos por sua avaliação.

    Att.
    SAC Serviço de Atendimento ao Cliente do Club Med Brasil

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed July 3, 2024

    The activities are so cool, especially the teens a group to teens and pre teens. I’d loved, Vit and Brodi, they are so cool and fun. The food and the activities are amazing, I highly recommend. Is an all inclusive resort, with a delicious food, with a lot a different possibilities of fun and food.

    Date of stay: July 2024
    Trip type: Travelled with family
    Thank VALENTINA M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Med, Proprietário at Club Med Rio Das Pedras, responded to this reviewResponded July 4, 2024
    Google Translation

    Bom dia.

    Ficamos muito felizes com seu feedback.

    Esperamos te receber novamente em breve!

    Att.
    SAC Serviço de Atendimento ao Cliente do Club Med Brasil

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed July 3, 2024

    We have been going to Club Med Rio das Pedras for about 12 years. We hadn’t been for a while due to the pandemic. Compared to the previous times, we were surprised by the lack of engagement & enthusiasm by the GOs. It was like most of them didn’t want to be bothered. Also, you should NOT advertise a teen club because there were no planned activities for teens. We asked about it and they told us to show up at a certain time but nobody showed up. Not even the GOs. Not once our teens were approached by the GOs to participate in any activities and there were other teens in the resort so they could have engaged them or at least try to promote an activity like they used to in the past. It was pathetic compared to how it used to be. Other guests were saying the same. Please go back to your old standards & hire people who want to be there and enthusiastic about their jobs otherwise you are just like any other hotel. Also the American website should warn the guests about extensive construction!

    Date of stay: June 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Priscila F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Club Med, Proprietário at Club Med Rio Das Pedras, responded to this reviewResponded July 4, 2024
    Google Translation

    Boa tarde.

    Agradecemos suas observações quanto a sua estada no Club Med e pedimos desculpas se em alguns momentos não conseguimos superar suas expectativas.

    Encaminhamos suas considerações ao resort, para atenção de toda equipe.

    Para nós, é sempre importante ouvir as considerações de nossos GM’s para que possamos melhorar o serviço oferecido e ficamos agradecidos por sua avaliação.

    Att.
    SAC Serviço de Atendimento ao Cliente do Club Med Brasil

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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