The check-in to this hotel was wonderful! Frosty cold glass of champagne at the door! No long lines at the reception desk...they had it all ready!! In and out of the salon in less than 2 minutes. An amazing beach that seems to go on forever with soft white sand, kept quite clean. Need to get up early to beat the towel throwers here as shaded space is limited...this needs upgrading! Resort is spotless in it's entirety! The staff spend a lot of time at it. Room equally spotless with pleasing separate vanity and bath areas with updated fixtures, great water pressure and quick hot water. Bedding appears to be new and we had little discomfort sleeping on these beds. Immediate help in the room if a lamp or plug is not working. Pools were nice but not magnificent. Getting a chaise on the Paraiso side was virtually impossible(towel throwers)...we only spent one day of 7 at the pool due to this. This side has all the daytime activities and the most fun. The Azul side is quiet and relaxed and many chaises are available. Many available bars though check the times they are running in your brochure. I compliment the Paraiso pool bar for keeping up under pressure and especially compliment the Grille bar for enthusiastic and educated bartenders, I have Ridiel in mind. Find him...you will never be thirsty!! If you are a flower lover, you will find your heart's content here with exquisitely maintained gardens and many varieties of tropical flowers blooming constantly. Of course there are negative things about any place. You choose where you want to go, so do not be disappointed in the VERY long transfer from Santa Clara to Memories; try to make sure you do it in the daytime to view this part of Cuba. As a second negative, food choice and quality are in question. We found our best choices in the main buffets near reception. A la cartes were medium to poor with the exception of the Italian where we had a scrumptious well catered meal. More staff are required to handle the requests of patrons when busy; our evening meal seemed to take too long each time we visited. Food allergies are not recognized and difficult to impart to your server...keep this in mind. More fresh fruit would have been a bonus during our stay, maybe we were out of season? We had some minor tummy complaints during the week we stayed but nothing out of the usual in a different country. Overall, we would rate Memories Paraiso with a 4*, with their staff, beautiful beach and spotless clean properties, including the rooms. With better food and a shorter transfer, it may well have gotten 5+*. As five time Cuban visitors in five years, we appreciated most that the hotel had to offer. Thanks for having us!