My family went to this resort April 13th to 20th 2012.
We are avid travellers & have been to Cuba 8 times now in the last 12 years.
This was the last time for us.
We have noticed over the last few years, Cuban resorts have been lacking. But this was the straw that broke the camels back!
Our resort & the diamond club were a joke! DO NOT PAY THE EXTRA FOR DIAMOND CLUB!
Upon check in at the hotel we had to wait until 6:00pm for our rooms. (You can understand this posed a problem with a toddler who had been excellent in the airport since 4am & almost a 2 hour bus trip from the airport to the resort.) We were frustrated where the diamond club package stated early check in. Our diamond club package did not get us any extras from anyone else staying at the resort. We asked around!
The “diamond members only” lounge (Route 66)- Served every person there without the distinctive bracelet. The only thing that was somewhat appeasing there was the burgers, not MacDonald's but definitiely filled the void in your belly.
We did not get the turn down service, but other family members did.
The exclusive beach area was so small & crowded you couldn’t fit on it! And it was mainly non diamond club members. Also, we did not have a butler on the beach and we were served ONCE by the pool.
A couple we got to know had been attacked by something in the water on their 2nd day of a 2 week trip, she got 30 stitches. The doctor seemed to think it was because of her ankle bracelet.
The weather was AMAZING! But the lack of shade was unbearable. You had to get up at 6am & "mark" your chairs or you didn't get one. And people still fought over them.
The wind was breezy in the afternoon, but well needed.
The room was clean (other than the mold on the shower curtain), fresh towels & refreshments everyday. The beds are hard as a rock. But beware, if you nap before dinner- The staff will walk in to refill your fridge without even knocking. Very loud men.
The front desk staff:
Were rude & unhelpful at one lobby, the other....was much more helpful.
The majority of restaurant staff were also the same way.
Andy (the pizza guy) was AWESOME & his pizza did the trick for 7 days!
The flies in the restaurants & buffet were revolting. We got up & left one a la carte as we couldn’t eat without flies flying in our drinks, food & faces. But the steak @ the steakhouse was good!
The actual food (anyone going to Cuba should be prepared the food is not so great) The food was never more than "warm", flies all through the place, fish- uncooked. Chicken- greasy & hard.
We left every meal the whole week, still hungry. But we anticipated it.
I flew CanJet last year and was utterly disgusted with the service, but the Sunwing staff-- it was remarkable how horrible they could be.
This resort is listed as a five star, but had the food & service of a three!
It was huge, but not always the best scenario for a vacation. Thank goodness the resort workers had Carts.
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