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“They tried their best”

Emerald Puteri Hotel
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Emerald Puteri Hotel
Ranked #4 of 14 Hotels in Sungai Petani
Reviewed 27 October 2017 via mobile

Since my last review they have tried their best to rectify and provide better services. They we're very apologetic, which I accepted and was very attentive and go beyond. Its good to know they want to do better and gave me personalised services. Thanks.

Stayed: May 2017, travelled with family
Thank Shah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 7 of 20 reviews

Reviewed 6 June 2017 via mobile

Nice hotel staff services were good treated,friendly & helpful staff from syazwani,mira & anuar.The hotel has a perfect location near to KFC,Parkson & restaurants.
Room was very comfortable,nice & clean.
They only need to fix their minibar arrangement.
Maggi cup was place outside minibar counter on the reading table together with mineral water so they make us confuse.The note stick there only say charge is only for item in minibar.During check out we have to pay for maggi cup.

Stayed: June 2017, travelled with family
Thank 300masturaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2016 via mobile

Was asked to park at shoplots near to the hotel and to pay extra for parking coupon. The room has paint stained, aircond not functioned well, minibar not functioned at all & could not connect to WIFI!

Stayed: December 2016, travelled on business
3  Thank Azmi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2016 via mobile

DONT stay here.ordered room svc for my kids and old parents..after 1.5hrs food didnt arrive.called and passed around. After 2 hrs went to lobby and asked, every staff looked away.then i was angry and only then said that food is finished. But no one claimed responsibility and looked at each other. I am a many yrs loyal customer. Heard that they save food for a function hence didnt deliver to me. Very irresponsible hotelm dont STAY here.

Stayed: July 2016, travelled with family
5  Thank Shah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2015

In terms of location, i think the hotel's location is OK - near 7E, KFC and restaurants. there's one mall behind the hotel. First impression was quite bad as there's no dedicated carpark so we just parked in front of the hotel. We got a room, the bed was OK, clean, and cozy but you quite noisy as you can hear ppl from the next door is talking. Didnt order for breakfast and it was a good decision - when i went down, not many breakfast choices are avaialble :P for room service, you can order the lunch set at only RM12 - for a complete set of rice, chicken curry, vege, sambal fried fish and a plate of fruits (tasty and worth it)

Room Tip: Asked for quieter floor :P
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  • Stayed: August 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Hajar K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2015 via mobile

Stay for 3D/2N, in executive room. Clean and pleasant environment. Restroom is in great condition.
However the management need to check the towel provided, although it is clean, but looks very old with some stitches loosen off.
Overall, it is OK.

Stayed: November 2015, travelled with family
Thank azman690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2015

We booked and asked for large bed and upon check-in were given a small and run-down room. After complaint then we move to a twin bed (they do have a large bedroom but we were to pay extra like double rates due to different category). We asked for that room but they have the right not to give.
Upon check-out my wife wanted to settle first with the receptionist while I waited in the room for the bell man. She was asked to wait until I come down and the room being checked first. THEY DON'T TRUST THEIR CUSTOMER! As if they had lots of food or drinks in the room but actually ONLY HAVE 2 CUPS OF HOT MAGGIE MEE and they are afraid the guest won't pay for that. What a cheap skate to distrust your guest.
This hotel is locally manage and that's why they don't know customer service. The hotel owner should go for a Customer Service 101 course.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank rosli23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerald Puteri Hotel

Address: 50 Jalan Permatang, Sungai Petani 08000, Malaysia (Formerly MS Garden Hotel)
Region: Malaysia > Kedah > Kuala Muda District > Sungai Petani
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 14 Hotels in Sungai Petani
Price Range: $29 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Emerald Puteri Hotel 3*
Number of rooms: 84
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