The most friendly hotel staff ever. Makes you feel comfortable and warm. We went during the cold winter and late last year and they were really helpful and made a difference. Most buses and public would not or could not drive into the 'Old Town' and they practically walked out to help us carry our luggage and walk us in during the cold winter night.
The hotel facilities are decent and commendable and the location is just right. Situated in a quiet corner but close enough to amenities and attractions. Right opposite you have two eateries which serve decent food with decent pricing.
Will definitely return to stay if we visit Shangri-La again.More