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“Be aware of the upswell!”
Review of Keys Dining

Keys Dining
Ranked #1 of 11 Restaurants in Hay River
Price range: US$8 - US$30
Restaurant details
Reviewed July 27, 2017 via mobile

The wait staff are nice but have been trained to upswell to you without telling you it's an up sell. They'll tell you that your plate comes with a variety of options, but fail to mention that all but one will cost you extra! Another BS move from the owners of the Ptarmigan Inn!

Thank VanGal6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry R, General Manager at Keys Dining, responded to this reviewResponded August 3, 2017

Hi VanGal6,

Glad to hear our servers were pleasant during your experience. Although I am happy to hear our staff are offering all of our menu options to better the customers selection and experience, I do apologize for any extra charges you were not informed about. Most of our menu items that include extras have a price listed on the menu, but our servers should always explain any items not listed that may have a charge.

You can always email me at manager@ptarmiganinn.com for some of these concerns so we can better our services in the future.

Thank you for your comments.

Terry R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (38)
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9 - 13 of 38 reviews

Reviewed March 12, 2017

Very friendly service with smile. Hot and fresh breakfast what else do you need in the cold morning.

    • Value
    • Service
    • Food
Thank smicerjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry R, Manager at Keys Dining, responded to this reviewResponded March 22, 2017

Hi James,

Thank you for your kind words, we are very pleased and happy to hear that you had such a pleasant experience with us. Thank you for your review and we look forward to serving you again in the future.

Regards,
Terry Rowe
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 13, 2017

Fair selection of appies and salads, local fish, pasta and sandwiches. Not much chicken selection a and only vegetarian options are salad.
Children's menus has many choices.
Quick and friendly

    • Value
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    • Food
Thank KateLatour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry R, Manager at Keys Dining, responded to this reviewResponded February 14, 2017

Hi Kate,

Thank you for your kind words, very happy to hear about your positive experience at the Keys. I will check with our Chef to see if we can get more chicken lunch and dinner specials, in the meantime I do recommend our Butter Chicken Curry dish it is one of my favorites.

If you ever have any questions or concerns please contact me at 1-867-874-6781 or manager@ptarmiganinn.com.

Thank you,
Terry R.
Ptarmigan Inn Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 15, 2016

Menu has a good variety of dishes to choose from. I had grilled chicken with veggies. Nothing special about the flavor, but it was decent. Price was a little above average. Received good service.

    • Value
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Thank PBA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 14, 2016 via mobile

A solid menu with good range of choices, the Keys is a great place for a romantic dinner or a family meal! Chef Danny always has great specials, service is fairly fast and the waitstaff is attentive and friendly. It is one of the more expensive places in town, but the quality is there too.

Thank Poul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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