We ate at Coba twice and we did not believe the issues we experienced in a 1/4 full restaurant off season could be repeated or get worse. WE WERE WRONG.
One our first visit getting a bottle of wine took 30 minutes. In fact, we were served appetizers before we got wine or water. On this occasion the food was pretty good so the incredibly erratic service was blunted by the kitchen doing a good job. I spoke to the manager about the service issues and he promised to do better.
On our second visit every fell apart. First off, a decorative rod fell of the ceiling. Dangerous and unnerving. Second, while I took the bother to see the manager before dinner and order not one but 2 bottles of wine, he never even came to check on us at dinner. As dinner began the service became unhinged. The first course came fairly fast and was underwhelming. We ate it and within 30 seconds of removing our plates they served us our main dishes. Our second wine was not even open yet and who serves food this fast in a "fine dining" restaurant, let alone to a couple on vacation who ordered two wines. We refused the food. Thereafter the wait staff avoided us. Finally, the asked if they could bring the food, they did, and the fish was hopelessly overcooked and the preparations asked for were completely wrong. Staff were clueless and this point. From there on we received nearly no service. Items were taken of our table 1 at a time by different staff. Imagine 4/5 wait staff coming minutes apart and taking a bread plate, then a main dish, then the bread basket etc... It was maddening and silly. The manager was not told of our experience and never even came by.
After we left I raised the issues with Hotel Management as the restaurant manager is obviously ill suited for a Four Seasons and could care less. Whilst, I was pleased with the hotel manager's proactive and decisive response to my issues this should not happen in Four Seasons and any fine dining restaurant. Until core staff training and management competence is restored I think Coba will be a shambles.
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