In evaluating this restaurant, I'm comparing it to the signature restaurants in Four Seasons all over the world, not to the beach shacks nearby. This is the Four Seasons after all.
First of all, the facility is world class. This restaurant cantilevers out over the Caribbean Sea - it's open on three sides with glass protecting you from the waves. It's an amazing facility. It's also where you eat breakfast in the morning if you're staying at the resort.
That's where the majesty ends. The problem here is both the food and the service.
Let me begin with the service. First, I want to say the people here - and all over the island - are extremely friendly. They are not rude or short. They just simply do not execute fine dining well. It's a training and aptitude issue.
Where this stems from is clear. Between the Four Seasons, Cap Juluca, Cuisinart and Zemi House, there are at least four large luxury resorts on an gorgeous island of 15,000 people. That is a very small pool the Four Seasons is competing with for the same type of service staff and professional.
Training them and having them perform at Four Seasons expectations is a challenge, and it shows in so many ways that I'm not going to get into examples. Since the resort was acquired by the Four Seasons and re-opened just less than a year ago - they have time to try to get it right.
But if you're showing up based upon the brand name - like we did - lower your service expectations a bit. The people are nice and friendly and trying hard. Some of them are excellent professionals and are part of the future. Some need to be weeded out or completely re-trained. It makes for quite a folly during a fine dining situation.
Secondly, the food is average at best. That is a real problem. This is the signature restaurant at a Four Seasons, and the people visiting the Four Seasons in Anguilla are likely guests of other FS properties in the past and have certain expectations about the signature restaurant. They will likely not be met.
Mango's and Blanchard's are walking distance from the resort down the beach and are far superior, both in food and in service. The best restaurant on the island is Veya, about a 15 minute cab ride away. Total professionals and the food is amazing.
The food prices at Coba are really, really high and as the signature restaurant at the Four Seasons you expect a memorable meal It doesn't come close.
I'm hoping that when we go back, they have it figured out.
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