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ottokarin
Edmonton, Canada

Nice little getaway Sylvan Lake, Alberta

5.0 of 5 bubblesReviewed Nov 22, 2024via mobile
We enjoyed our stay at the Best Western Plus Chateau Inn at Sylvan Lake, Alberta. The hotel staff were all very friendly and welcoming. It was so very nice to enjoy this beautiful town during the off season without all the crowds that they normally have during the summer months!
Date of stay: November 2024
Trip type: Travelled as a couple
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Reviews (354)
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Traveller rating
226
91
16
8
13
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All reviews great location across the street rooms are spacious excellent hotel free breakfast great breakfast jetted tub recommend this hotel downtown area enjoyed my stay waffles great stay red deer cleaning staff hockey team very clean hotel within walking distance
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2 - 7 of 354 reviews
Reviewed September 25, 2024 via mobile

Great location just across the road from the lake and next to the main road of bars and restaurants. Spacious room, comfy beds and pillows. Solid breakfast options. Only slight comment would be that the main plug sockets were on the wall opposite the beds as opposed to next to the bedside tables.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank morgang06
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2024

Excellent Location to beach, shops and Amenities. Good breakfast, with lots of available food choices. Nice, comfortable firm (but not hard), bed with good linens and pillows. Bring your plug-ins for charger as there was no direct USB charger in the room that I could see. My room faced the lake and was a lovely morning view.

Room tip: The dining area in morning gets crowded and hard to find seating (was there at 0900).
Date of stay: August 2024
  • Trip type: Travelled solo
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Thank Claudette B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 1, 2024

The toilet paper and Kleenex were the worst. So thin and so rough. I think they need to upgrade the quality of these items in the rooms. The staff was great. The room was clean and beds comfy. As far as the room itself it was just okay. The HDMI cord was not hooked up on the TV that was clearly very old. And no way to hook cord up as TV was mounted on the wall. But overall it was a good stay.

Date of stay: July 2024
  • Trip type: Travelled with family
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Thank Curtis S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 28, 2024

Filthy conditions in the hot tub and pool. Maintenance needed to the extreme. Rude Staff when asked to address unsanitary conditions. Unpleasant all around. Do not book here. Save your money and book anywhere else. Read Google reviews for more info.

Date of stay: July 2024
  • Trip type: Travelled solo
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6  Thank dragonflyh2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 28, 2024

Ask Zona and Kevin about the hot tub and filth. Be careful they will call the police on you for lodging a complaint. Also as why the handrails are loose. They say it's at your own risk. Enjoy your stay. They will call your room to harass you endlessly.

Date of stay: July 2024
  • Trip type: Travelled with friends
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7  Thank William R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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