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We stay in July and October. Nice location at one end of the beach and busy strip. Check in was fine with nice friendly staff. We were able to stay in two types of room. The back ones face the parking lot and town and the front facing the lake and a big building which might block some rooms view of the lake. We had a decent partial view in Room 311. The hotel is across the road and a short walk to the beach. Also, a pharmacy and liquor store across the street.
Room had everything we needed, microwave, TV, wifi, fridge, coffeemaker, sitting chair wit footstool, work desk, tub/shower, adequate amenities, all good. Included breakfast, the usual, eggs, sausage, potatoes, breads, cereals, yogurt, waffles, coffee/tea, fruit. Almost the same every day but sometimes might to try cereal or porridge. One day there was a French toast casserole, not my favourite, it was sweet and offered no protein. On days like that, some boiled eggs would be a nice alternative.
Overall, nice hotel, included parking on site, good location with nice staff, have stayed twice and would stay again.
Date of stay: October 2024
Trip type: Travelled as a couple
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All reviews great location across the street rooms are spacious excellent hotel free breakfast great breakfast jetted tub recommend this hotel downtown area enjoyed my stay waffles great stay red deer cleaning staff hockey team very clean hotel within walking distance
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We enjoyed our stay at the Best Western Plus Chateau Inn at Sylvan Lake, Alberta. The hotel staff were all very friendly and welcoming. It was so very nice to enjoy this beautiful town during the off season without all the crowds that they normally have during the summer months!
Date of stay: November 2024
Trip type: Travelled as a couple
Ask karin n about Best Western Plus Chateau Inn Sylvan Lake
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Great location just across the road from the lake and next to the main road of bars and restaurants. Spacious room, comfy beds and pillows. Solid breakfast options. Only slight comment would be that the main plug sockets were on the wall opposite the beds as opposed to next to the bedside tables.
Date of stay: September 2024
Trip type: Travelled as a couple
Ask morgang06 about Best Western Plus Chateau Inn Sylvan Lake
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Excellent Location to beach, shops and Amenities. Good breakfast, with lots of available food choices. Nice, comfortable firm (but not hard), bed with good linens and pillows. Bring your plug-ins for charger as there was no direct USB charger in the room that I could see. My room faced the lake and was a lovely morning view.
Room tip: The dining area in morning gets crowded and hard to find seating (was there at 0900).
Date of stay: August 2024
Trip type: Travelled solo
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The toilet paper and Kleenex were the worst. So thin and so rough. I think they need to upgrade the quality of these items in the rooms. The staff was great. The room was clean and beds comfy. As far as the room itself it was just okay. The HDMI cord was not hooked up on the TV that was clearly very old. And no way to hook cord up as TV was mounted on the wall. But overall it was a good stay.
Date of stay: July 2024
Trip type: Travelled with family
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Ask Curtis S about Best Western Plus Chateau Inn Sylvan Lake
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Filthy conditions in the hot tub and pool. Maintenance needed to the extreme. Rude Staff when asked to address unsanitary conditions. Unpleasant all around. Do not book here. Save your money and book anywhere else. Read Google reviews for more info.
Date of stay: July 2024
Trip type: Travelled solo
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Ask dragonflyh2022 about Best Western Plus Chateau Inn Sylvan Lake
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.