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Lisa B
Edmonton, Canada

Not very impressed

3.0 of 5 bubblesReviewed Aug 8, 2012
We stayed at this hotel for a couple of nights in July. I was impressed at the amount of space & the beautiful view of the lake. I was not impressed at all by the service. We arrived at 7pm & asked if they could bring a crib to our room for our baby girl. By 10pm the crib had not yet arrived..after getting the gears from the front end staff about not having enough staff to find a crib, a maintenance guy finally brought the crib at 12:30am. We were also unimpressed with the tv selection, no movies (unless you feel like stepping out to find a video store). When we checked out, the front end staff complained to us that we checked out an hour too late. We will never stay here again.
Date of stay: July 2012
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (18)
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3 - 8 of 18 reviews
Reviewed November 18, 2011

We stayed in the 2 bedroom suite which includes 2 bedrooms, 2 bathrooms and a hide-a-bed in the living room. The suite suited our needs just fine, giving us lots of room to spread out and feel like we were in someone's home rather than in a hotel. The full kitchen (and BBQ on the deck) allowed us to eat great food that we cooked ourselves. (There are grocery stores in Sylvan to get supplies.) The kitchen comes equipped with dishes, utensils, pots, etc. but do bring your own oil, salt/pepper and food, of course.

When we were on our way home, we discovered that we had left behind some items in one of the drawers. The staff managed to locate the items and sent them out the next day. For this reason, alone, I would stay at this location again.

Date of stay: November 2011
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank kazmel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 15, 2011

We attended a leadership conference this past weekend and our accommodations were at the Chateau Suites. Upon arrival we were greeted by our hostess who quickly checked us in and answered all our questions. The rooms were very clean and comfortable, view of the water was and scenery was spectacular. The elevator was slow but not really an issue as patience is a key to a positive experience. The noise from the late night partiers on the main street was a bit of a hassle, but this would happen regardless of the hotel on the main drag. It was a bit expensive, but certainly affordable for the type of accommodations. We will definitely return for a stay at this hotel when we once return to Sylvan Lake.

Date of stay: September 2011
  • Trip type: Travelled on business
    • Value
    • Location
    • Rooms
    • Service
3  Thank firechief-JL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 23, 2011

wonderful hotel spoiled by a couple of things. on the plus side it was affordable and included a full kitchen, separate bedroom, ensuite laundry and a balcony with a view. the problem starts with the view which is spoiled by a water slide park next door, also there is only 1 elevator that the cleaning staff likes to use. thankfully the good things outweigh the bad and would go back again.

Date of stay: June 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank jts1948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 10, 2011

We stayed in the 2 Bedroom executive suite. It was very clean and very comfortable. The front desk staff weren't too friendly or helpful. As April is still off season there weren't too many guests staying at the hotel so it was nice and quiet. We will return again to go scrap booking in the off season.

Room tip: An AMA membership gives you a better rate.
Date of stay: April 2011
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cathie042
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 1, 2010

We ALL loved it ... ages 9 to 92. Great views, rooms and staff. Thanks for the memories that we will all share. Expensive, but worth it.

Date of stay: August 2010
Trip type: Travelled with family
Thank sunburnt99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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