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Josephine G
Lyndhurst, New Jersey

Pleasant Getaway!

4.0 of 5 bubblesReviewed Jul 14, 2024
I love the location the rooms we stayed in were very clean and beautiful. In observation the rooms have no, not a big thing but why? There is no small fridge which they can put in, the restaurant and the pool bar are not open only from Thur-Sunday. Losing revenue for those other days. There is also which would be good to have a coffee station in the lobby since that is also not provided. The staff is wonderful and friendly overall our stay was nice and calming.
Date of stay: July 2024
Room Tip: If you arrive Monday Through Wednesday restaurants in the villa are closed.
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parador Villa Parguera, Guest Services / Front Office at Parador Villa Parguera, responded to this review
Responded Jul 15, 2024
Dear Josephine;

Thank you for sharing your experience with us. We are happy to see that you had a pleasant getaway! We have taken notes of your comments and recommendations; our commitment to our clients is to maintain an excellent service and immediately attend to all those areas where there is room for improvement.

We hope you can stay again soon!

Have a wonderful day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (652)
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      5 - 10 of 652 reviews
      Reviewed July 5, 2024

      Horrible experience, check in experience was a disaster. Ladies at the front are very rude, bad customer service overall. Room is deceiving and they charge non PR residents way more FYI. Ask a resident to book for you if you are visiting family!!!

      Room tip: Bring a local so they don’t overcharge you for the room
      Date of stay: July 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Tito Q
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parador Villa Parguera, Guest Services / Front Office at Parador Villa Parguera, responded to this reviewResponded July 15, 2024

      Dear 689titoq;

      We are sorry to read that you had a bad experience during the check in process. We have taken notes of your comment, our commitment to our clients is to maintain an excellent service and immediately attend to all those areas where there is room for improvement.
      However, we have to clarify that we do not charge clients whether they are PR residents or not. We have different types of rooms with different rates, some higher than others due to the type of room but never because they are residents or not.

      We hope that you will consider staying at our Parador again, we wish to have the opportunity to give you the excellent service you deserve.

      Have a beautiful day!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed March 9, 2024 via mobile

      This hotel is in a good location but like many local buildings, it was built decades ago but well kept. We booked an ocean view room and we enjoyed the view from the balcony. The front desk lady was nice and tried her best to help me when I asked for something. We ate lunch on the restaurant and the onion soup was delightfully delicious. Macaroni and cheese tasted terrible and the pasta was okay. The waitress was very nice. We enjoyed the pool and garden.
      The room was small and I can’t say it’s clean because grouts are black and caulking in the shower was showing mildew. The upper part of the shower curtain had mildew stains. I don’t like the towel bar is so closed to the wall that the towel inevitably touched the wall. There was no hooks or little place to put clothes in the bathroom- it is very small. The floors are clean but dirty at the corners of doors or closets. There are tiny bugs crawling on the wash towel we put on the vanity top and new bugs kept flying in that area. So you have to look at dots of those bugs each time you use the sink. And yes, there are no hooks to hang the wash towel so we put it there. As other reviews stated, loud music outside until late at night but we could all fall asleep. Very safe to walk around. Not sure if we would book again.

      The pool had a very nice waterfall with a bar next to it. There was even a garden with pergola and sun lounges with a view of the ocean.

      Room tip: There was a glass bottom boat near the hotel. You should go there!
      Date of stay: March 2024
      Trip type: Travelled with family
      Thank Jackiezh2015
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parador Villa Parguera, Guest Services / Front Office at Parador Villa Parguera, responded to this reviewResponded May 26, 2024

      Dear Jackiezh2015;

      Thank you for sharing your experience with us. We have taken notes of your comments. Our commitment to our clients is to maintain an excellent service and immediately attend to all those areas where there is room for improvement.

      We hope you can visit us again soon!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed September 13, 2023

      Honestly avoid this place i came here with my wife, grandma and kids cause my grandma had stayed here before and said it was great but it’s changed over the years it’s not as great as it used to be we complained due to the a/c unit in our room not cooling at all and they sent the security guard to check who then proceeded to go back to the front desk and say that “it was fine” we also got charged for the next day when we tried to cancel the reservation for the next day the day prior and were told they don’t do refunds

      Date of stay: September 2023
      Trip type: Travelled with family
      Thank Randall M
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parador Villa Parguera, Guest Services / Front Office at Parador Villa Parguera, responded to this reviewResponded September 21, 2023

      Dear randallm680;

      Thank you for sharing your evaluation with us. We have taken note of your comments. Our commitment to our clients is to maintain excellent service and immediately attend to all those areas where there is room for improvement. However, when you presented the problem with the A/C our staff moved you to a new room. We are sorry that you intended to receive a refund, but the non-refundable payment policies were explained to you at the time of booking your reservation.

      It was a pleasure serving you

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed September 2, 2023

      Excellent location with an awesome view. The staff is very friendly and attentive. Very customer service oriented. A nice pool and a deck near the beach, very nice and relaxing. Aquamarina Restaurant 100% recommended.

      Date of stay: August 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Tiara S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parador Villa Parguera, Guest Services / Front Office at Parador Villa Parguera, responded to this reviewResponded September 7, 2023

      Dear tiara298;

      Thank you for taking the time to write us a review. We are very happy to see that you had an excellent experience.
      It was a pleasure

      See you soon!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed July 26, 2023

      I rented at the Parguera using reference of my first visit there. With that said and time passing by, I can only say that all they have done is rent their rooms. I stayed in room 102 with a spectacular view and got the same impression on the hired staff; their excellence is second to known. However, the Manager of the Parador could use a little training on dealing with guests. The day after we arrived, I had a ask a question in mind and upon entering the dining room I saw an elegant older lady and proceeded to ask the the question; without even giving a good morning and or me asking a question, she said you can ask the staff. My interactions and surprised made forget even my question. Continuing, they have not done any renovations; rooms with depilated paint, bathroom with what it seemed lead paint, shower curtains and rods dating from the 1970's, outlets broken (could not plug in electrical cords without falling out). The parador offers great deal of amenities; however, they not always there ( i.e. Restaurant closed 90% of the time, etc, etc). For paying almost 200 dollars a night it is very poor. I really feel for the staff, as they are very helpful, sympathetic and great human beings.

      Room tip: They are better options
      Date of stay: July 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank elsabiopr
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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