This place is a dump. The room wasn’t clean. You could feel the people that stayed in it before. The same with the common areas. But, above all, the service was terrible. The concierge and counter personnel were unfriendly and rude. Too bad, because La Parguera was beautiful and the weather was fantastic. But, please, choose another place to stay.
Unscrupulous Business Practice. Avoid Staying at this Hotel. I have stayed once at this hotel. On my return trip to PR I had to cancel my reservation due to unforeseen circumstances. I cancelled my room reservation many months prior. I was informed the reservation was cancelled. They have yet to issue a refund for the room reservation. I get purposely disconnected when I request a refund or ask to speak to a manager/supervisor. Horrible Customer Service with Unscrupulous Business Practices. Do not stay at this hotel. There are many other hotels that offer better customer service and respond to consumer concerns in a respectful, caring and professional manner. This is not the place.
Dear K7481UWIs
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations.
At our hotel, providing excellent customer service is our top priority, and we can assure you that you were treated with the utmost professionalism by our staff. When the reservation was made through our Reservations Department, our Front Desk Agent clearly explained our Non-refundable Reservation and Cancellation Policies prior to processing the payment. You acknowledged and accepted these terms and gave authorization to charge the non-refundable deposit.
As outlined in our policy, reservations must be cancelled before 4:00 PM, at least 7 days prior to the arrival date to avoid cancellation penalties. Cancellations made within this 7-day window are non-refundable, but a credit can be issued for a future stay within one year of the original check-in date.
We understand the inconvenience this may have caused, and we genuinely wish we could have accommodated your request. However, since a claim has been made through the bank, any further actions will need to be resolved through them.
Best regards,
I love the location the rooms we stayed in were very clean and beautiful. In observation the rooms have no, not a big thing but why? There is no small fridge which they can put in, the restaurant and the pool bar are not open only from Thur-Sunday. Losing revenue for those other days. There is also which would be good to have a coffee station in the lobby since that is also not provided. The staff is wonderful and friendly overall our stay was nice and calming.
Dear Josephine;
Thank you for sharing your experience with us. We are happy to see that you had a pleasant getaway! We have taken notes of your comments and recommendations; our commitment to our clients is to maintain an excellent service and immediately attend to all those areas where there is room for improvement.
We hope you can stay again soon!
Have a wonderful day!
Horrible experience, check in experience was a disaster. Ladies at the front are very rude, bad customer service overall. Room is deceiving and they charge non PR residents way more FYI. Ask a resident to book for you if you are visiting family!!!
Dear 689titoq;
We are sorry to read that you had a bad experience during the check in process. We have taken notes of your comment, our commitment to our clients is to maintain an excellent service and immediately attend to all those areas where there is room for improvement.
However, we have to clarify that we do not charge clients whether they are PR residents or not. We have different types of rooms with different rates, some higher than others due to the type of room but never because they are residents or not.
We hope that you will consider staying at our Parador again, we wish to have the opportunity to give you the excellent service you deserve.
Have a beautiful day!
This hotel is in a good location but like many local buildings, it was built decades ago but well kept. We booked an ocean view room and we enjoyed the view from the balcony. The front desk lady was nice and tried her best to help me when I asked for something. We ate lunch on the restaurant and the onion soup was delightfully delicious. Macaroni and cheese tasted terrible and the pasta was okay. The waitress was very nice. We enjoyed the pool and garden.
The room was small and I can’t say it’s clean because grouts are black and caulking in the shower was showing mildew. The upper part of the shower curtain had mildew stains. I don’t like the towel bar is so closed to the wall that the towel inevitably touched the wall. There was no hooks or little place to put clothes in the bathroom- it is very small. The floors are clean but dirty at the corners of doors or closets. There are tiny bugs crawling on the wash towel we put on the vanity top and new bugs kept flying in that area. So you have to look at dots of those bugs each time you use the sink. And yes, there are no hooks to hang the wash towel so we put it there. As other reviews stated, loud music outside until late at night but we could all fall asleep. Very safe to walk around. Not sure if we would book again.
The pool had a very nice waterfall with a bar next to it. There was even a garden with pergola and sun lounges with a view of the ocean.
Dear Jackiezh2015;
Thank you for sharing your experience with us. We have taken notes of your comments. Our commitment to our clients is to maintain an excellent service and immediately attend to all those areas where there is room for improvement.
We hope you can visit us again soon!
