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All reviews free air con lifeguard on duty large studio busy road nice pool area min walk safe deposit box peace and quiet night break shower room bars and restaurants would highly recommend this hotel tapas these apartments great holiday next year water taxi
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Reviewed May 31, 2018 via mobile

Stayed here for 5 nights on a mini break with my best friend we used the pool on 2 days which had a nice temperature to it and it didn’t take to look to warm up once in. All the staff we encountered was really friendly and professional. Only issue was the Air con was on a timer and a pain to turn off. Other than that little thing we would definitely stay again, close to shops and a 5-10 min walk if that to it and the bars and restaurants.

Date of stay: May 2018
Trip type: Travelled with friends
2  Thank RachelB6114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayasolIbizaHotels, Front Office Manager at Apartahotel San Marino, responded to this reviewResponded June 18, 2018

Dear Rachel,

Thank you for taking your time to write a nice review of your recent stay with us on TripAdvisor.

We are glad that you and your friend had a great time in our hotel.

We always aim to provide quality service and hospitality, and we are happy to hear that you had a wonderful time.

We apologies for the inconvenience you have experienced with the air conditioner and we have already addressed your feedback to our team. We will take measures to offer a better service to our guests.

We sincerely hope to see you again very soon!

Front Office Manager

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Reviewed October 18, 2017

I went on a summer holliday with my girlfriend and we stayed for one week. At the beggining eveything seemed alright, but after two days the problems started. We noticed the toilet was broken and leaked water to the bathroom's floor. For two days the room wasnt cleaned by mistake the first time, and the second for complete lack of professionalism of the cleaning lady. On our two last nights we couldnt sleep due to the loudness of the other guests and the lack of isolation on the walls. The only plus side was the simpathy of the employees working in the reception desk.

Room tip: Get a room in another hotel.
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Helder V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayasolIbizaHotels, Front Office Manager at Apartahotel San Marino, responded to this reviewResponded October 20, 2017

Dear Helder V,

Thank you for letting us know your opinion.

We regret we could not fullfil your expectations with the cleaning service. We would like to explain that our cleaning service fulfills the standars of quality related to the category of three stars hotel and this includes every day clean the room and change the towels and change the bedseets every 3 days if the guest do not order before but we apologize if you did not feel satisfy, That´s why we say all our guest that we need to know about the inconvenients, to try to solve the problem as soon as possible.

On the other hand we appreciate your good words about the reception staff.

We apologize again and take this opportunity to inform you that Playasol Ibiza Hotels has several establishments in Ibiza which could better suit your needs and expectations.

Kind regards,
Front Office Manager

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Reviewed September 30, 2017 via mobile

We stayed here in September on a Jet2 holiday. The hotel was good and the staff were all very helpful. The rooms were not large but big enough for us. The en suite bathroom was also good with a shower connection over the bath (with a wall fixing too)! The pool was a decent size and clean with plenty of sun beds and umbrellas available (might be different in high season). There was always a lifeguard on duty around the pool. Our only issue was the location of the hotel which was on a small but busy road. Our first room (109) directly overlooked the road and the noise of the evening and morning traffic was quite loud. However we asked at reception and were given a room (203) to the rear of the hotel on our 3rd day. This was much quieter and great for the rest of our stay. The hotel also allowed us to borrow a couple of beach umbrellas from their 'stock' of spares. The hotel is only a 5min walk to the road with bars & restaurants and 10-15mins to the nearest beach. We found the Pinet (Reggae) beach to be the best. We would go back if we return to San Antonio Bay.

Date of stay: September 2017
Trip type: Travelled with family
Thank Willo1608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayasolIbizaHotels, Front Office Manager at Apartahotel San Marino, responded to this reviewResponded October 4, 2017

Dear Willo1608,

We greatly appreciate you for taking the time to share your experience at the San Marino Hotel with all TripAdvisor users.

We also want to thank you for your positive feedback about your stay at the San Marino and we pleased to see that we were able to exceed your expectations.

We will immediately share all your comments to our staff as comments like yours helps us to improve our service every day.

Kind regards,

Front Office Manager

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Reviewed September 18, 2017 via mobile

Friendly staff, clean well equipped rooms, well presented, good side pool. We booked a cancellation and felt this was good value for money and a good location. Parking is on the road side which means your not always going to get a space but ew did ok during our short stay. There are frequent boats to the main area if you want to visit the popular bars and clubs as well as having a good selection of bars and restaurants close by. We hired a car so we could visit nearby beaches and would recommend as there are some beautiful beaches to be seen.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank Claire D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayasolIbizaHotels, Director de Recepción at Apartahotel San Marino, responded to this reviewResponded September 26, 2017

Dear Claire D,

First of all thank you for choosing to stay at Apartahotel San Marino and leaving a lovely review: we highly value the time that you dedicated us in this comment, it is very important for us to know your opinion.

Is a pleasure to see you enjoyed the convenient location of the hotel, it is perfect both for the closeness to the night life and for the quietness of the area.

It would be a pleasure for the whole team to welcome you again very soon.

Best regards,

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Reviewed September 17, 2017 via mobile

Overall a great stay here and would definitely come back again from start to finish a great stay and we have been going to Ibiza for five years now and this was first year we weren't all inclusive but the savings were huge based on previous years

Pros

Great rooms although pictures show them as being bigger but was good for what we wanted
Good location and few bars only five minutes walk away
Quiet pool and great choice of loungers didn't have to fight for these opportunities for a pool bar to get drinks from or provide a cool box so you can bring drinks to pool
Free Wi fi
Towel service so you don't need to pack yours ten euros deposit
Friendly reception service
Fridges in room
Clean overall
Great location close to bars and supermarkets

Cons

Only gripe we had was air con as ours had leaked on the door and stained it
Rooms not as big as pictures show but we could have been in a smaller one
Cats ! Not a cat lover

Really good hotel overall and nothing ever too much for staff so was a great stay overall we shall be booking for next year as soon as we have our holiday dates thanks for a great stay

Date of stay: September 2017
Trip type: Travelled as a couple
Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayasolIbizaHotels, Front Office Manager at Apartahotel San Marino, responded to this reviewResponded September 19, 2017

Dear Jamie,

We greatly appreciate you for taking the time to share your experience at the San Marino Hotel with all TripAdvisor users.

We also want to thank you for your positive feedback about your stay at the San Marino and we pleased to see that we were able to exceed your expectations and we take note of all of them in order to analyze it and take the appropriate corrective measures.

We will immediately share all your comments to our staff as comments like yours helps us to improve our service every day.

We are looking forward to receive you in your next visit to the island.

Kind regards,

Front Office Manager

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